Junior Sales Support Agent at The Key Recruitment Group

Overview

• Our client is a trusted distributor of best-in-class audiovisual brands in South Africa. With 30+ years of providing reliable access to premium AV and display technologies, expert advice and responsive customer support, they are valued partners to resellers in this field. Their national footprint supplies product and service for diverse audiovisual purposes from educational, residential, corporate, sport/leisure to retail.
• They have an opportunity for a technically-savvy, results-driven Junior Sales Support Agent to join their team. This role offers exciting career growth and promotion for someone who is eager and committed to learning from the go-to people in AV and display technologies.
• If you are an energetic, go-getter who thrives in structured environments and would like to get a foot-in-the-door to showcase your sales support talent – then we’d love to hear from you.
• Immediately available applications is preferred.
• This is a permanent, full-time, in-office role.

What is a sales role in 2026

• Generating revenue – the primary role of sales is to generate revenue for the company. Salespeople are responsible for selling products or services to customers and their success is measured by their ability to meet or exceed sales targets
• Building relationships – salespeople play a critical role in building relationships with customers, their team and salesfloor staff. They are often the first point of contact for potential customers and are responsible for establishing trust and rapport both externally and internally. By building strong relationships, salespeople can help to increase brand awareness
• Representing the company – salespeople are the face of the company and are responsible for representing the company in a positive light. They must be knowledgeable about the company's products and services and be able to communicate effectively with customers. They also need to be professional, courteous and reliable
• Sales is the biggest driver of our client’s success, so this position plays a crucial role in their business.

Key Responsibilities

• Junior Sales Support is responsible for providing support to the sales team and customers during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Ultimately, they’re involved from presentation to conclusion of sale in a support capacity ensuring smooth sales team operations and contributing to creating and maintaining good customer relationships.

Typical tasks (but not limited to):

• monitor incoming sales processes and track progress
• follow-up where necessary
• generate quotations as requested
• serve as an assistant/advisor to clients by answering their sales-related questions and concerns
• assist sales team with presentations / product demos to client
• prospect new business leads and/or relationships
• enhance existing customer relations
• collaborate with the team to consistently improve the customer experience, including sharing of ideas and information
• keep abreast with product line developments, updates and releases

Skills

• MSOffice (Word, Excel, PowerPoint, Outlook) proficiency
• Excellent clear and courteous verbal and written communication skills
• Understanding of sales process, preferably with customer service experience
• Excellent attention-to-detail
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Organised
• Able to multitask

Qualifications

• Education = National Senior Certificate (minimum)
• Experience = Technical aptitude and/or interest in audiovisual technology is advantageous
• Physical fitness

Must Haves

• Be a committed self-starter who can keep motivated on their own and collaborate within a team
• Sense of ownership and pride in your performance and its impact on company’s success
• Hold a valid Driver’s Licence