Junior Support Information Analyst (JG 8) at Santam Insurance

What will you do?

To function as a client’s advisor and foremost BI developer of visual analytics and master of visualization and information reporting design. To connect to various data sets and create actionable visualizations for end users to rely on for their day-to-day business and Management decisions.  The technical and analytical expertise of this role will nurture customers to drive adoption.

What will make you successful in this role?

• Developing and deliver uniform Qlik and BI applications, leveraging industry best practices using all BI tools within Santam, including but not limited to Qlik-, Business Objects, Cognos, Programming languages 
• Analysing customer requirements and develop proposals of information solutions.
• Communicating via various platforms with customers assisting and guiding them through the design, development, implementation and deployment process of Qlik/BI applications.
• Support Information Specialist  in ensuring that the information principles such as consistency and standardization are enforced in all Bi solutions
• Training of information consumers
• Link analytically obtained information from various sources to solve problems. 

Business Information Planning:

• Assist Information Manager (IM) in Prioritization of BISS and Business to BITS Information projects
• Assist IM in driving data quality improvement in the BISS domain.
• Assist IM in providing strategic information needs of the Business Units

Management reporting

• Support business with new Information requirement as well as support them with Information related incidents
• Develop and deliver a consistent and uniform product or service to the Business Units

Liaison with external parties

• Responsible for ensuring the execution of corrective actions and on-going compliance specifications to the business/internal stakeholders

Insights:

• Providing onsite customer mentoring and professional services.
• Pro-actively identify and communicate more efficient ways to perform analysis to the business.  
• Involvement in engagement with stakeholders to understand their business challenges and advise on practical BI solutions 
• Support Information Manager in ensuring that the information principles such as consistency and standardization are enforced in all BI solutions

Governance: 

• Setting up and maintaining controls, create service-related forms and documentation
• Maintaining Jira & Confluence governance documents and standards
• Maintain service standards, reporting procedures, statutory compliance 

Data Strategy

• Unified Qlik and Business Support SFTP sites
• Access and maintenance of Information solutions
• Alignment with BITS data strategy
• Centralised reporting in Business Information Self Service by Drive self-service principles with the operational business

Qualification and Experience

• Diploma in Information Systems/ Business Analysis
• Qlik- ,Business Objects, Cognos certified
• Certified in Programming Languages i.e SQL / Java etc
• 3- 5 years’ practical experience in creating BI solutions using Qlik-, BO, Cognos, SQL
• Experience with NPrinting preferred
• Experience in BI analysis, business analysis or related field 
• Experience in understanding database structure and data extraction principle.
• Experience of other BI tools is preferred.
• Source code versioning/control systems, code branching and merging practices.
• BI systems thinking

Knowledge and Skills

• A working knowledge of data visualisation tools (eg. Qlik, BO)
• Strong programming skills ( SQL essential, Python and/or R highly desirable, Spark, Java )
• High degree of self-management, displaying an organised and measured approach to the workload and the clients
• Strong problem solving and analytical skills
• Excellent interpersonal, networking and relationship management skills
• Exceptional client service orientation 
• Ability to work under pressure with appropriate prioritisation skills
• Creativity and ability to innovate and find new solutions to new challenges
• Results-orientated and deadline driven
• Attention to detail
• Ability to influence
• Proficiency in MS Excel, MS Word and MS PowerPoint
• Ability to articulate ideas clearly with exceptional organizational, presentation, and communication skills – both verbal and written.
• Aptitude, interest, and self-motivation to continually learn new tools and techniques.

Personal Attributes

• Cultivates innovation
• Analytical thinking
• Collaborates
• Client focus
• Flexibility and adaptability
• Drives results