Jupidex: Customer Support Representative at Plennegy Group

Description
Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office still remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale and Andreoli it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa. With extremely knowledgeable Segment Leads and Customer Support Representatives supported by our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.

Jupidex is looking for a Customer Support Representative who will be responsible to attend to product issues and complaints in a quick and professional manner and also be responsible to increase overall profitability on parts sales via the dealerships by providing information in the form of training and customer clinics about our products and services. The Incumbent will deal with current and potential dealerships and customers. The service area covers the Northern provinces of South Africa.

RESPONSIBILITIES

Technical support to dealers

• Supporting dealers with technical issues that might arise from time to time.
• Dealer visits to maintain and share product knowledge.
• Deal with warrantee issues.
• After sale support in and out of warrantee.

Spare parts marketing

• Marketing of spare parts to dealers.
• Maintaining dealer stock levels.
• .Recommending spares and critical spare parts.
• Increase spare part sales through workshops.

Training to Dealer and Jupidex personnel

• .Arrange, manage, and conduct training to dealers and Jupidex personnel.
• Assure that training is accurate and relevant.

 
Attending demo/farmer days

• Promoting spare sales on demo days.
• .Liaison with customers and selling of new machines.
• Promoting the Jupidex brand.

Commissioning new machines.

• Assist dealers and product leads to commission new machines.

Requirements 

Education:

• Min:    Post-Matric Certificate/Diploma
• Ideal:  Degree in agriculture/business/marketing or a related field

Experience:

• High level of product application knowledge - 5-10 years’ experience
• Strict confidentiality is a prerequisite for this position. No information may be divulged to any party regarding business plans & strategies.
• An above average command of Afrikaans & English is expected of the incumbent.
• The incumbent must be able to move freely and be able to get involved in physical on-the-job      operational requirements. Must be willing to travel 75% of the time to achieve operational objectives.
• The incumbent can operate in an area where he/she will be in continuous contact with dust and other environmental factors. Roads are not always easily negotiable and require a high-level vigilance and safety orientation.
• Normal to elevated levels of stress – must be able to operate professionally under challenging situations.