KAM Off Premise at The Heineken Company

Purpose of the Position:

The main objective of the Key Account Manager is to manage the Heineken Beverage portfolio in Strategic Key Account groups, to achieve designated sales targets through the implementation of appropriate and unique strategies for these key accounts.

Key Performance Areas would include, but are not limited to:

• Implementation of the Key Account Lead’s Strategy for the relevant channel of group accounts.
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Maintain a core understanding of the Trade and Key Customer’s approach in this category to effectively contract, execute and grow market share.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into share growth.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Apply the key elements of channel, category management in terms of continuously enhancing supply and retailer and manufacturing relationships, meeting consumer needs smarter and faster in such a manner that it would maximize financial returns.
• Develop and implement the most effective consumer touch points and the resulting cost efficient communication mediums for the brand to influence its consumers (ATL, POS, ROI, Sponsorships, Events, brand home)
• Manage and grow profitability and market share in respect of specific accounts.
•  Serve as the single point of contact to coordinate interaction between all functional areas within HEINEKEN Beverages and their counterparts within the Group Account.
•  Analyze and interpret business information including legal parameters and governance requirements.
• Follow HEINEKEN Beverages policies and procedures and identify opportunities for continuous improvement.

The successful candidate must have the following qualification, skills and experience:

• Relevant tertiary qualification i.e National Diploma/Degree will be an advantage for the role.
• 3-5 years market experience in Key Account, Business Management, Revenue Management, Channel Management and/or Financial Management; within a FMCG company would be a preference.
• Sound knowledge of Group Account/Key Account practices and procedures.
• Successful track record in relationship management.
• Proven track record with sizable portfolio of more than R500mil annual GSR will be an advantage.
• Above average business acumen, commercial accounting and profitability management skills.
• Competent in the use of MS Office (Outlook, Word, Excel, Power Point) will be advantageous.