Key Account Manager at Caxton Digital

• This role blends account management, new business development, and operational coordination. You will be responsible for building strong customer relationships while ensuring that the detail behind every order, quote, and delivery is executed to a high standard. Working closely with internal sales, estimating, production, and logistics, you will ensure that RFQs are submitted accurately and within tight timelines, quotes are followed up, and orders are processed and delivered as expected.

Key Focus Areas

• Account Management: Manage and grow a portfolio of key clients, ensuring consistent communication and high service levels
• New Business Development: Identify and convert new opportunities in line with the company’s strategic sales plan
• Commercial Control: Ensure accuracy in quoting and pricing, actively follow up on quotations, and provide feedback on lost business
• Operational Coordination: Align customer requirements with internal teams to ensure smooth order processing and on-time delivery
• Stock Management: Oversee customer stock agreements, maintain agreed levels, and proactively manage ageing stock
• Issue Resolution: Handle customer queries, complaints, and non-conformances in a structured and professional manner
• Market Insight: Contribute to understanding customer spend, market trends, and growth opportunities

Requirements

• 3–5 years’ experience in a similar role
• Experience in the corrugated packaging industry will be a strong advantage
• Sales related diploma or degree advantageous
• Must have a valid driver's licence and own transport
• Knowledge of corrugated markets
• Commercially astute
• Highly organised
• Comfortable operating in a fast-paced manufacturing environment