Key Account Manager at DB Schenker

Responsibilities

Main Tasks:

• Develop and maintain an ongoing pipeline of prospective clients within a specific vertical(s).
• Manage and lead RFQ’s and tenders to increase win rate.
• Represent ZA in various verticals globally.
• Develop and guide strategy to contribute to DB Schenker South Africa vertical specific initiatives in line with regulatory and industry requirements.
• Provide expert guidance on requirements for the company and products to be compliant with various sub sectors of certain industries.
• Contribute effectively to the vertical strategy for ZA, with a clear plan for business development and practical actions for short-, medium-, and long-term achievement.
• Support and guide cluster management and KAM teams in managing and developing global and regional key account opportunities successfully.
• Collect, analyze, and communicate customer, market, and competitor information relevant to the industry/vertical.
• Facilitate a close, customer-focused collaboration with products, P&L owners, and country sales / trade development teams.

Client Relationship Management:

• Build and maintain strong relationships with key clients.
• Understand the clients' business objectives and logistics requirements.
• Act as a trusted advisor to clients, offering solutions to optimize their supply chain.

Account Growth:

• Develop and execute account strategies to grow revenue and profitability of portfolio including target setting and achievement of such targets.
• Identify opportunities for upselling and cross-selling DB Schenker's services.
• Negotiate contracts and pricing agreements with clients.

Collaboration with Internal Teams:

• Coordinate with various internal departments, including operations, sales, and customer service, to ensure client needs are met.
• Provide guidance and support to operational teams to ensure service quality.

Key Performance Management:

• Develop, implement and present KPI’s on a regular basis to ensure service levels are met and exceeded.
• Address issues or concerns promptly and effectively.
• Identify opportunities for continuous improvement and implement accordingly.

Market Analysis:

• Stay informed about industry trends, market conditions, and competitors.
• Provide insights and recommendations to clients based on market intelligence.

Reporting:

• Prepare regular reports and presentations for clients and internal stakeholders.
• Track and report on account performance and progress toward goals.

Qualifications

• Grade 12 and / or equivalent qualification
• Degree or Diploma would be Advantageous
• Min 5 years' experience in a Key Account Manager position within the Supply Chain and / or Logistics Industry