Key Account Manager (Dis-Chem Media) - Durban at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies’ has an opportunity available for a Key Account Manager to join the Dis-Chem Media Team in Durban. The purpose of the role is to create long term and trusting relationships with clients by overseeing a portfolio of assigned clients, develop new business from existing clients and new sales opportunities within the retail market by providing specialized services.

Minimum Requirements…

Essential:

• Matric or equivalent Senior Certificate
• Diploma or Degree in Business Management, Sales Management or relevant qualification
• Minimum of 3 - 5 years’ experience in sales, advertising or marketing

Advantage:

• Post graduate degree in relevant field
• FMCG or Retail industry experience

Key Responsibilities...

Sales:

• Deliver on the set fiscal sales business targets.
• Seek new client base through business development strategies.
• Present on sales presentations to potential clients.
• Manage the sales process and relationship, both internally and externally in ways that focus on achieving the assigned business targets.

Account Management:

• Act as a lead point of contact for all clients.
• Handle and manage multiple clients’ accounts.
• Maintain existing clients base to ensure clients are satisfied.
• Resolve clients' queries in an effective and respectful way Track purchase orders and contracts.
• Provide timely and effective solutions aligned with clients’ needs and requests.
• Track and manage changes in projects, schedules and costs.
• Formulate and implement account development plans.
• Identify, coordinate, and execute value added projects linked to our clients’ needs and ensuring value creation and delivery to the clients.
• Monitor performance of portfolios and provide feedback to management
• Keep abreast of industry and market trend and ensure best practice is applied.

Stakeholder Partnership:

• Build rapport with stakeholders in the business and raise any issues that need to be addressed.
• Expand relationships with existing customers by continuously proposing solutions that meet favourable objectives.
• Develop and sustain solid relationships with clients that bring in most income for the business.
• Resolve issues and problems faced by client and deal with complaints to maintain trust.

Reporting and Administration:

• Provide status reports and escalate to management as needed.
• Track and report on key sales on the Handl booking platform.

Competencies...

Essential:

• Proven track record of effective management of sales, meeting and increasing sales
  budgets  
• Knowledge of the point-of-sale industry
• Computer literacy & ability to operate a smartphone - Microsoft 365, Email
• Cognitive skills
• Business Acumen
• Communication skills
• Interpersonal skills
• Quality orientation
• Self-management skills
• Leadership skills

Special Conditions of Employment...

• Based in Durban
• Office based but Travel to JHB / Cape Town when required to see clients
• South African citizen
• MIE, clear criminal and credit
• Driver’s license and own reliable transport

Remuneration and Benefits...

• Marketed related salary
• Medical aid
• Provident fund
• Staff account

Closing Date 31 March 2026