Key Account Manager at Discovery Limited

Key Purpose

• To research and manage new/existing partners as well as support the Claims operational function.

Areas of responsibility may include but are not limited to

• Responsible for relationship building with claims Procurement partners and to maintain these relationships for the duration of the partnership with Discovery  Insure
• Regular partner engagements, including all relevant stakeholders
• Assist partners to manage their KPA’s such as MBR scores, complaints ratio and sufficient usage of the Discovery Insure procurement portal to manage work in progress and to request payments within set timeframes.
• Ensure that partners abide by the SLA’s.
• Training and support on Procurement policies

Personal Attributes and Skills:

• Relationship Building
• Attention to detail
• Conflict handling
• Communication (written and verbal)
• Assertiveness
• Accountability

Education and Experience

Education:

• Matric (Essential)
• Successful Tertiary Qualification (Diploma or Degree) in any related field (Advantageous)

Minimum Experience:              

• Mininum 2 years Short Term Insurance Claims experience/ 2 years Claims Short Term Supplier experience
• 2 years’ relationship management experience
• Procurement experience