Key Account Manager at Freedom Stationery (Pty) LTD

Key Responsibilities

• Manage and grow a portfolio of strategic key customer accounts within the packaging sector
• Drive revenue and margin growth by expanding business within existing customer relationships
• Develop detailed account strategies aligned with customer objectives and Freedom Printpak’s growth plans
• Gain an in-depth understanding of customers’ operations, packaging requirements, and future business plans
• Identify, pursue, and secure new key customers and business opportunities within target markets
• Prepare and maintain accurate monthly and quarterly sales forecasts
• Monitor account performance against agreed sales and profitability targets and implement improvement actions
• Collaborate closely with internal teams to ensure efficient execution and consistently high service levels
• Act as the primary point of contact for key customers, managing expectations and resolving issues effectively
• Build and maintain long-term customer partnerships based on trust, integrity, and service excellence

Requirements

• A minimum of five years’ successful experience managing key customer accounts within the packaging industry
• Strong technical understanding of packaging materials, including solid board, corrugated, carton, and flexible packaging
• An established FMCG customer network will be considered a strong advantage
• Demonstrated ability to consistently achieve sales growth and profitability targets
• Proven capability to work independently while managing multiple customer accounts and priorities
• Strong commercial, negotiation, and relationship management skills
• Excellent verbal and written communication abilities