Key Account Manager (Security Operations) at Servest SA

Job Context    

• Servest Security is recruiting a Key Account Manager: Security Operations to take full responsibility for the operational oversight, coordination, and performance management of a national healthcare portfolio.
• This is a mission-critical leadership role, requiring a strong operator who can drive consistency, control, and service excellence across multiple sites, while maintaining high levels of client confidence and contractual compliance in a highly regulated environment.

Minimum Requirements    

• Diploma or Degree in Operations Management, Business Management or related.
• Minimum 5- 10 years’ Health Care operational experience.
• Minimum 5 years’ Key Account Management experience.
• Healthcare / hospital operational experience is essential.
• Proven experience managing complex client portfolios and SLA environments.
• Strong understanding of healthcare operational risk and compliance environments.
• Grade A PSIRA Registration.
• Valid driver’s licence and willingness to travel nationally.
• Strong Microsoft Office, reporting, and presentation capability.
• Excellent communication, stakeholder management and leadership skills.
• Ability to drive discipline, accountability, and execution across a multi-site portfolio.
• Ability to operate effectively within high-pressure and highly regulated environments.
• Own transport 

Duties & Responsibilities    

• Lead and manage all operational aspects of the Netcare Security portfolio nationally.
• Drive SLA compliance and ensure all contractual obligations are consistently achieved.
• Implement operational recovery and performance improvement plans where required.
• Ensure operational readiness and rapid response capability across all healthcare sites.
• Build and maintain strong relationships with Netcare Hospital General Managers and key stakeholders.
• Support the Head of Group Key Accounts in strengthening client confidence and retention.
• Drive operational governance, compliance, audits, and reporting standards.
• Monitor site performance, incident trends, risk exposure, and service delivery gaps.
• Lead operational meetings at hospital level and client engagements at hospital level
• Ensure all staffing structures, rostering, and operational deployments are aligned to contractual requirements.
• Drive disciplinary, IR, and performance management processes where necessary.
• Ensure healthcare security protocols and procedures are effectively implemented and maintained.
• Oversee investigations relating to operational incidents, client complaints, and non-compliance findings.
• Drive operational efficiencies, cost management, and service optimisation initiatives.
• Collaborate with People & Culture, Training, and Operations to ensure capability alignment across the portfolio.

Deadline:16th June,2026