Key Accounts Manager (61927) at Ntice Sourcing Solutions

Job Description

• Our client, a well-established manufacturing company based in Roodepoort, Gauteng, is seeking an experienced Key Account Manager to join their team.
• The Key Accounts Manager (KAM) will be responsible for developing and managing strategic relationships with major clients across identified sectors, driving profitable growth within the company's white-label and internally designed and manufactured product portfolio.
• The role serves as the primary point of contact for key customers, ensuring sustained revenue growth, operational excellence, and alignment between product offerings, client needs, and market trends.

Requirements

• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Minimum 5 years' experience in key account management or sales within manufacturing, industrial, automotive, or B2B product environments.
• Experience working with OEM or white-label clients will be highly advantageous.
• Strong negotiation, relationship management, and contract management skills.
• Technical knowledge or exposure to injection-moulded or plastic products would be beneficial.

Key Responsibilities

Account Management

• Develop and implement strategic account plans for key clients.
• Build and maintain strong relationships with key customer stakeholders.
• Identify opportunities for account growth, including upselling and cross-selling.
• Ensure high levels of customer satisfaction and effective resolution of issues.

Sales & Revenue

• Achieve sales targets across assigned accounts and product portfolios.
• Negotiate pricing, contracts, and supply agreements.
• Prepare accurate sales forecasts and manage the sales pipeline.

Business Development

• Identify and secure new business opportunities within targeted sectors.
• Collaborate with marketing and product teams to deliver tailored customer solutions.
• Represent the business at industry events, client meetings, and presentations.

Product & Market Insights

• Provide market and customer feedback to support product development and innovation.
• Monitor competitor activity and industry trends.
• Support the launch of new products and packaging initiatives.

Operational Coordination

• Work closely with production and logistics teams to ensure timely delivery and service levels.
• Monitor order processing, supply timelines, and customer inventory requirements.
• Ensure compliance with customer quality standards and operational requirements.