Sandi Crowther Recruitment, founded in 1994, is a Leading Recruitment Agency in Durban and has established itself as a recruiter of choice for over 25 years. Our success is reflected in the many long term relationships we have with our clients. We have travelled many journeys with them and have come to understand their business needs and culture, which in tu...
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An exciting senior-level appointment is available at a well-established supplier of packaging products to major blue-chip customers. This role is ideal for a dynamic, analytical, and commercially astute leader who thrives in a manufacturing environment and is passionate about driving customer success and business growth. A Bachelor’s Degree and 5–10 years’ experience within a manufacturing environment secures.
Key Focus of the Role
You will take ownership of strategic customer relationships, drive high-level commercial deals, and identify opportunities for growth through innovation, market insights, and effective account management. This role requires a balance of strategic thinking, relationship management, and operational execution.
Key Responsibilities
Build and manage strong relationships with key strategic customers, acting as the main point of contact
Drive customer growth through effective account management, upselling, and new business development
Monitor market trends, pricing, and customer performance metrics to inform commercial decisions
Manage and grow the sales pipeline, promoting innovative packaging solutions
Negotiate and administer contracts, including pricing, rebates, and SLAs
Oversee account performance, including forecasting, stock, debtors, and overall profitability
Collaborate cross-functionally on stock management, cost-saving initiatives, and operational improvements
Conduct regular customer reviews and ensure alignment with business objectives
Requirements
Bachelor’s Degree (NQF 7)
5–10 years’ experience in a demanding manufacturing environment
Minimum 5 years’ experience in a senior customer management role
Proven track record in key account management and commercial deal-making
Valid driver’s licence and own reliable vehicle
Strong communication and interpersonal skills, with the ability to engage at all levels
Excellent organisational and time management abilities
Strong analytical, problem-solving, and negotiation skills
Self-motivated, goal-oriented, and able to lead and mentor a team
Solid understanding of B2B environments and key customer dynamics
Ability to analyse sales data and translate insights into actionable strategies
Experience within the packaging industry is advantageous
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