Kit Room Representative at Stryker

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific. 

What you will do:

• Receive and action bookings and kit requests
• Communicate and update the relevant customers and stakeholders on the progress and status of bookings and kits
• Resolve challenges around bookings and kits to ensure that the customer and stakeholder requirements are fulfilled
• Correctly pick, pack and release outgoing kits to customers, stakeholders and service providers.
• Plan the accurate allocation and dispatch of kits
• Perform system work and ensure allocations for request kit on customer orders
• Inspect all outgoing kits to ensure correctness
• Provide clear instructions and record all information for outgoing kits.
• Follow up and ensure delivery of kits in full, at the correct location and correct time
• Arrange collection of kits after use
• Perform general verifications returned kits
• Assign kits for and perform decontamination and washing according to SOP's and requirements Accurately record kit and item usage within the ERP system within the correct processes using the correct locations
• Ensure all kits are inspected and that all items required are on the kit and in full working order.
• Track all incoming inventory related, but not limited to; kit replenishment
• Receive all incoming inventory according to provided instructions and SOP's.
• Perform kit replenishment and ensure all required items are on the kit
• All generated replenishments are to be up to date and no excess inventory should be present in the kitroom area
• Prepare, record, document and report kit discrepancies
• Proactively prepare kits to ensure readiness for new utilization cycle
• Provide documentation and information for all queries on receiving, picking and outbound kit as per request.
• All activities performed within the kitroom are to be in accordance with the set SLA's, KPI's, objectives and targets.
• Adhere to all kitroom SOP's
• Perform general administration tasks and record keeping for all documentation
• Provide POD's and tracking information as per request.
• Work with the appointed service providers to achieve the Kitroom operation objectives
• Process all movements, transactions and requirements in the kitroom management system and ERP. This needs to be done with accuracy.
• Ensure all activities are up to date, accurate, recorded and processed in the required registers, systems with the relevant documentation.
• Create, maintain, update Bill of materials based on instruction and requirements
• Assist with the Demo, Technical and LTC processes when required
• Attend to and follow up on emergency cases and call outs. This may require attention and action after hours, on weekends and Public Holidays
• Work with CS and warehouse to ensure customer ad stakeholder requirements are met
• Perform cycle counts as required
• Report and investigate deviations and discrepancies on cycle counts
• Timeously carry out instructions received from RAQA on inventory concerns
• Assemble, Build and customize kits according to the bill of material and instructions provided
• Identify, record segregate, report obsolete/expired, damaged, dirty, non-compliant kit inventory Provide statistics on request
• lnspect and maintain that tools, equipment, consumables and supplies provided are available and used as required.
• Comply with prescribed PPE requirements and ensure it is used correctly
• Support audits as required

What you will need:

• 4+ Experience in operations, logistics, supply chain, warehousing or CS operation
• Worked with an ERP and CRM system
• Grade 12
• Degree Logistics, Supply Chain Management, Business or similar
• Project Management and/or Finance qualifications (Advantageous)
• English proficient written and verbal
• Presentation skills required
• Data understanding and trends
• Report and dashboard understanding
• Corrective actions or preventative measures
• Find solutions to challenges that arise within the daily tasks
• Collaborative
• Advance Microsoft Office (Microsoft Project and Visio Advantageous)
• ERP (SAP, JDE, Syspro, Oracle or similar)
• CRM (Sales Force, Goldmine or similar)
• Attention to detail
• Time management
• Planning and organisation
• Warehousing practices and methods
• Literacy and numeracy
• Communication

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/