Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine, which help improve patient and hospital outcomes. Stryker is active in over 1...
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Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
What you will do:
- Receive and action bookings and kit requests
- Communicate and update the relevant customers and stakeholders on the progress and status of bookings and kits
- Resolve challenges around bookings and kits to ensure that the customer and stakeholder requirements are fulfilled
- Correctly pick, pack and release outgoing kits to customers, stakeholders and service providers.
- Plan the accurate allocation and dispatch of kits
- Perform system work and ensure allocations for request kit on customer orders
- Inspect all outgoing kits to ensure correctness
- Provide clear instructions and record all information for outgoing kits.
- Follow up and ensure delivery of kits in full, at the correct location and correct time
- Arrange collection of kits after use
- Perform general verifications returned kits
- Assign kits for and perform decontamination and washing according to SOP's and requirements Accurately record kit and item usage within the ERP system within the correct processes using the correct locations
- Ensure all kits are inspected and that all items required are on the kit and in full working order.
- Track all incoming inventory related, but not limited to; kit replenishment
- Receive all incoming inventory according to provided instructions and SOP's.
- Perform kit replenishment and ensure all required items are on the kit
- All generated replenishments are to be up to date and no excess inventory should be present in the kitroom area
- Prepare, record, document and report kit discrepancies
- Proactively prepare kits to ensure readiness for new utilization cycle
- Provide documentation and information for all queries on receiving, picking and outbound kit as per request.
- All activities performed within the kitroom are to be in accordance with the set SLA's, KPI's, objectives and targets.
- Adhere to all kitroom SOP's
- Perform general administration tasks and record keeping for all documentation
- Provide POD's and tracking information as per request.
- Work with the appointed service providers to achieve the Kitroom operation objectives
- Process all movements, transactions and requirements in the kitroom management system and ERP. This needs to be done with accuracy.
- Ensure all activities are up to date, accurate, recorded and processed in the required registers, systems with the relevant documentation.
- Create, maintain, update Bill of materials based on instruction and requirements
- Assist with the Demo, Technical and LTC processes when required
- Attend to and follow up on emergency cases and call outs. This may require attention and action after hours, on weekends and Public Holidays
- Work with CS and warehouse to ensure customer ad stakeholder requirements are met
- Perform cycle counts as required
- Report and investigate deviations and discrepancies on cycle counts
- Timeously carry out instructions received from RAQA on inventory concerns
- Assemble, Build and customize kits according to the bill of material and instructions provided
- Identify, record segregate, report obsolete/expired, damaged, dirty, non-compliant kit inventory Provide statistics on request
- lnspect and maintain that tools, equipment, consumables and supplies provided are available and used as required.
- Comply with prescribed PPE requirements and ensure it is used correctly
- Support audits as required
What you will need:
- 4+ Experience in operations, logistics, supply chain, warehousing or CS operation
- Worked with an ERP and CRM system
- Grade 12
- Degree Logistics, Supply Chain Management, Business or similar
- Project Management and/or Finance qualifications (Advantageous)
- English proficient written and verbal
- Presentation skills required
- Data understanding and trends
- Report and dashboard understanding
- Corrective actions or preventative measures
- Find solutions to challenges that arise within the daily tasks
- Collaborative
- Advance Microsoft Office (Microsoft Project and Visio Advantageous)
- ERP (SAP, JDE, Syspro, Oracle or similar)
- CRM (Sales Force, Goldmine or similar)
- Attention to detail
- Time management
- Planning and organisation
- Warehousing practices and methods
- Literacy and numeracy
- Communication
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/
go to method of application »
As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better. Plus, we have an award-winning culture and were recently named one of the World’s Best Workplace by Fortune!
The Kitroom Manager will be expected to work with their team (20+ people including 2 supervisors) in managing, prioritizing and organizing the daily workload of our Kitroom activity in Inland. This role reports into the Operations manager and is expected to be an advocate for the operational mission the operations manager is attempting to achieve.
What you will do
- Support the customer logistics strategy. This will require an operational review of all processes, procedures, and resources to meet the performance objectives of the team
- Take responsibility and support the operational manager in achieving departmental and divisional KPIs and objectives
- Write and deliver performance reviews
- Construct individual development plans for employees
- Manage effective communications with the team to deliver operational targets, issues, briefings are effectively delivered
- Accurately monitor and use relevant production KPI's to ensure maximum efficiency and compliance
- Ensure all team members are trained and capable to undertake required tasks
- Leading & motivating the workforce
- Start and end shift procedures
- Ensure all quality and safety standards are adhered to and championed as necessary
- Operate in a safe working manner and be responsible for H+S within designated areas, and ensure all prescribed PPE is used correctly by each team member
- Make sure all compliance and regulatory guidelines are adhere to for Product field actions, expiry management, and processing of kit inspections
- Manage vendor relationships for suppliers and the driver relationships
- Lead and implement projects within the team and cross-functional, to further improve the department, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels
- Build and maintain relationships with other Functions while driving leverage opportunities across the areas.
What you need :
- University Degree in a Business/Logistics discipline(s) or equivalent desirable.
- Experience in Operations or Logistics including a Customer facing role
- Experience in Medtech/Healthcare with reverse logistics and consignment type business
- Experience in people management
- Good mix of hands-on experience and strategic thinking
- Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.
- Ability to work autonomously, prioritizing and organising workload.
- Problem solving skills and a great telephone manner are also vital to this role
- Excellent communication & Relationship building skills
- Pro-active and independent personality, ability to manage their own workload and prioritise appropriately
- Strong internal drive and motivation to make a difference and add value to an organisation
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/
go to method of application »
Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
A Sales Representative is the second position within our Sales Career Path. You are emerging in your sales career and employing the process of selling which involves contacting potential customers, identifying their needs, persuading them that our Stryker products can best satisfy those needs; closing the sale by agreeing the terms and conditions; and providing after-sales service and support to include case cover in theatre.
Experience:
- Higher Education preferable.
- 1-3 years Sales experience with Diploma in related field.
- Knowledge of Medical Device environment & Medical Device regulations preferred.
Skills Requirements:
- Excellent communication skills with proficiency in spoken and written English.
- Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
- Confidence and persistence.
- Patience and self-motivation.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Commercial and business awareness.
- Valid driving licence.
Work Environment:
- While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel objects; reach with hands and arms; balance; stoop, kneel, or crouch; talk or hear.
- The employee must occasionally lift and/or move up to 15kg.
- Specific vision abilities required by the job include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
- The noise level in the work environment is usually moderate.
- May be exposed to Hazardous materials. Employees need to consult SDS in their work area.
- Required to wear Personal Protective Equipment to protect against exposure to Blood Born pathogens, chemicals, and radiation.
Please be informed that this is a fixed-term contract.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/
go to method of application »
As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better. Plus, we have an award-winning culture and were recently named one of the World’s Best Workplace by Fortune!
We are looking for a Senior Kitroom Representative to join our New Port Elizabeth branch.
What you will do:
- Completes repetitive tasks and follows procedures along with written and verbal instructions; works throughout Kitroom operation for majority of scheduled shift
- Displays versatility and flexibility on a regular basis within department
- Meets goals as defined within Stryker key success factors of Quality First, Customer Experience, Innovation, People Development, and Financial Results
- Actively participates in and leads production initiatives and process improvements
- Collaboration with Leads, Kitroom Manager and RAQA to develop tools and procedures to improve the quality and efficiency of Kitroom SOPs; acts as Subject Matter Expert in assigned area
- Assist Team Lead/Manager with audit readiness programme, perform audit spot-checks regularly
- Assists in training Kitroom Representative on departmental procedures and acts as signing authority for work completed by Kitroom Representative in training
- Consistent participation in and contribution to a “champion” role
- Collaboration with Team Lead/Manager to ensure all team members are adequately trained and maintain completed competencies both internal and cross-departmental procedures and ensure all team members are following Kitroom procedures and completing quality records accurately
- Responsible for tracking and updating on relevant metrics (as needed) and recording/tracking efficiency issues or concerns
- Responsible for communicating instructions, planning and implementing process improvements, and initiatives in a positive manner
- Strives for operational excellence by promoting a team-based, product-focused organization, contributing to continuous improvement, participating in safety programs, and regularly providing ideas for process improvement or cost reduction
- Committed to quality by striving for reliability and quality in our products, continuously searching for ways to enhance team's performance and meeting all training and documentation criteria.
- Invests in employee involvement and development by being responsible and accountable, being passionate towards the success of the business, treating all with dignity and respect and by fostering personal growth.
- Works independently with little supervision
- Demonstrates technical and team leadership, serves as role model for team members
- Punctuality and Attendance: Follow attendance policy as outlined in our company handbook
What you will need:
- Matric or equivalent required with 65% or better average in related subjects & several years related work experience OR
- Degree or equivalent with 65% or better average in related field & 1 year related work experience
- Stryker Kitroom experience preferred
- Stryker product portfolio & full Kitroom flow/procedure knowledge preferred
- Proven experience with outside leadership or involvement in a Stryker champion role or similar
- Fluency in English, spoken & written
- Advanced communication skills to build relationships with internal customers
- Advanced IT knowledge (MS Outlook, MS Word, MS Excel, Internet)
- Advanced ERP system knowledge preferred
- Valid driving license
- Ability to work in a team environment
- Must have attention to detail
go to method of application »
The Job’s Mission
Promotes and sells a portfolio of technical and/or nontechnical Capital and Disposables products and/or services and solutions directly to current and new end customers. Informs customers of new product/service introductions and prices. Creates, monitors and revises lead generation plans to ensure a substantive sales opportunity pipeline
Key Activities & Accountabilities
- To achieve sales targets and maintain profitability. A professional advisory capacity to customers is paramount.
- Selling/demonstrating medical (Capital & Disposable) equipment within the theatre and clinical environment
- Customer service / acquisition on of new customers
- Planning, executing and monitoring of all measures necessary to guarantee achieving budget
- Customer care for (managerial) physicians, surgical/theatre staff and hospital administrator with the goal of achieving qualitative and sales-oriented consultation
- Organising and conducting training, surgical/theatre participation, view surgeries and workshops
- Conducting price negotiations and contractual preparation within the limits of in-house guidelines, up to contract conclusion
- Coordination of the distribution and logistics of products (conditionals, deposits, kits) with the support of the related manager
- Controlling all of the resources and materials of his related sales area. Optimisation of the resources
- Regular reporting to the Management team on the evolution of sales and adaptation of the circumstances of the market
- Planning all meetings, sales with customers and to maintain and update daily
- Continued development of the sales territory under your control
- Target performance expectation of the territory and to achieve this on time
- Continuous development and understand the new product development ranges in order to maximise the customer potential through the introduction of new products and broadening the product range with the customer
- To ensure Purchase order collection is made on time
Education
- Degree in science, economics, theatre or medical is recommended
Experience
- 3-4 years theatre experience
- Valid driver’s license
- Fluent in English
- Successful sales and marketing experience
Competencies
- Achiever, Pro-active; high-performance and results orientation;
- Ability to pull things through from plan to action
- Largely self-driven; focused and competitive individual, while being a team player
- Strong customer satisfaction focus and consultative sales approach
- Calm under pressure
- Professional appearance and providing a positive company image to the public.
go to method of application »
What you will do:
- Receive and action bookings and kit requests
- Communicate and update the relevant customers and stakeholders on the progress and status of bookings and kits
- Resolve challenges around bookings and kits to ensure that the customer and stakeholder requirements are fulfilled
- Correctly pick, pack and release outgoing kits to customers, stakeholders and service providers.
- Plan the accurate allocation and dispatch of kits
- Perform system work and ensure allocations for request kit on customer orders
- Inspect all outgoing kits to ensure correctness
- Provide clear instructions and record all information for outgoing kits.
- Follow up and ensure delivery of kits in full, at the correct location and correct time
- Arrange collection of kits after use
- Perform general verifications returned kits
- Assign kits for and perform decontamination and washing according to SOP's and requirements Accurately record kit and item usage within the ERP system within the correct processes using the correct locations
- Ensure all kits are inspected and that all items required are on the kit and in full working order.
- Track all incoming inventory related, but not limited to; kit replenishment
- Receive all incoming inventory according to provided instructions and SOP's.
- Perform kit replenishment and ensure all required items are on the kit
- All generated replenishments are to be up to date and no excess inventory should be present in the kitroom area
- Prepare, record, document and report kit discrepancies
- Proactively prepare kits to ensure readiness for new utilization cycle
- Provide documentation and information for all queries on receiving, picking and outbound kit as per request.
- All activities performed within the kitroom are to be in accordance with the set SLA's, KPI's, objectives and targets.
- Adhere to all kitroom SOP's
- Perform general administration tasks and record keeping for all documentation
- Provide POD's and tracking information as per request.
- Work with the appointed service providers to achieve the Kitroom operation objectives
- Process all movements, transactions and requirements in the kitroom management system and ERP. This needs to be done with accuracy.
- Ensure all activities are up to date, accurate, recorded and processed in the required registers, systems with the relevant documentation.
- Create, maintain, update Bill of materials based on instruction and requirements
- Assist with the Demo, Technical and LTC processes when required
- Attend to and follow up on emergency cases and call outs. This may require attention and action after hours, on weekends and Public Holidays
- Work with CS and warehouse to ensure customer ad stakeholder requirements are met
- Perform cycle counts as required
- Report and investigate deviations and discrepancies on cycle counts
- Timeously carry out instructions received from RAQA on inventory concerns
- Assemble, Build and customize kits according to the bill of material and instructions provided
- Identify, record segregate, report obsolete/expired, damaged, dirty, non-compliant kit inventory Provide statistics on request
- lnspect and maintain that tools, equipment, consumables and supplies provided are available and used as required.
- Comply with prescribed PPE requirements and ensure it is used correctly
- Support audits as required
What you will need:
- 4+ Experience in operations, logistics, supply chain, warehousing or CS operation
- Worked with an ERP and CRM system
- Grade 12
- Degree Logistics, Supply Chain Management, Business or similar
- Project Management and/or Finance qualifications (Advantageous)
- English proficient written and verbal
- Presentation skills required
- Data understanding and trends
- Report and dashboard understanding
- Corrective actions or preventative measures
- Find solutions to challenges that arise within the daily tasks
- Collaborative
- Advance Microsoft Office (Microsoft Project and Visio Advantageous)
- ERP (SAP, JDE, Syspro, Oracle or similar)
- CRM (Sales Force, Goldmine or similar)
- Attention to detail
- Time management
- Planning and organisation
- Warehousing practices and methods
- Literacy and numeracy
- Communication
Method of Application
Use the link(s) below to apply on company website.
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