Knowledge Management Practitioner at The South African Revenue Service (SARS)

Job Purpose 

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by designing, developing and implementing knowledge management initiatives, processes and required infrastructure in response to enterprise knowledge management business objectives, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree or Advanced Diploma (NQF 7) with Information and/or Knowledge Management as core modules, and 5 - 7 years’ solid experience in an information/knowledge/records environment, of which 2 - 3 years should be at a technically skilled practitioner level.

Alternative#

• Senior Certificate (NQF 4) and 10 years’ experience in an information/knowledge/records environment, of which 2 - 3 years should be at a technically skilled practitioner level.

Job Outputs:

Process

• Interpret and apply procedures in order to optimise delivery of set objectives to the best advantage of the functional area.
• Identify appropriate information sources, collect information, process and formulate responses to meet time and quality specifications.
• Conduct research to develop and implement new ideas and solutions that add value in area of specialisation.
• Ensure correct interpretation of information and present in an understandable format, with appropriate commentary.
• Keep up to date with own area of expertise and develop technical/professional knowledge base in order to provide effective support and advice.
• Use the insights from knowledge gained through market information and enterprise reports to measure success and realign strategies and objectives.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Use learnings to enhance the knowledge base of the organisation and to strengthen internal and external capabilities.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Develop a client service feedback process, ensure its implementation and adjust service delivery policy and processes as required.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Commitment to Higher Purpose
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Information Seeking
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business Intelligence
• Data Collection and Analysis
• Data Integrity
• Data Management
• Efficiency improvement
• Functional Policies and Procedures
• Governance, Ethics and Values
• Information Management
• Reporting
• Knowledge Management
• System Thinking