Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Key Responsibilities
SHE Administration & Data Management
- Capture, update and maintain SHE data, reports, registers and records.
- Assist with compiling, updating and organizing site safety files.
- Ensure all documents are filed, scanned and archived correctly (digital & hard copy).
- Track expiry dates for SHE trainings, medicals, LoGS, competencies and legal appointments.
Coordination & Follow‑Ups
- Conduct follow‑ups with site managers, supervisors, and support departments to collect outstanding documents or information.
- Assist in monitoring action plans, audit findings and closing out non‑conformances.
- Liaise with service providers for bookings, training confirmation, and document collection.
- Support communication between SHE Specialist and operational teams.
Meeting Support
- Coordinate SHE meetings, training sessions, audits and site visits.
- Send meeting invites and ensure attendance lists are completed.
- Take accurate minutes during SHE meetings, including H&S Committees, and distribute them timeously.
- Track action items from meetings and support follow‑up.
Training & Compliance Support
- Assist in scheduling training (SHE Rep, First Aid, Fire Fighting, etc.).
- Collect and file training certificates and competence reports.
- Maintain and update the SHE Training Matrix.
- Support the SHE Specialist in preparing and issuing Legal Appointments.
General Administrative Support
- Assist with compiling reports, statistics and compliance summaries.
- Manage calendars, bookings, and task reminders for the SHE Specialist.
- Provide administrative assistance during audits, inspections and investigations.
- Perform additional SHE-related admin duties as required
Minimum Requirements
- Grade 12 (Matric).
- Certificate or diploma in Office Administration or SHE-related field (advantage).
- Computer literacy: MS Teams, Excel, Word, Outlook.
- Previous experience in SHE administration or general admin role beneficial.
Skills & Competencies
- Strong organizational and data management skills.
- Excellent communication skills (written & verbal).
- Ability to follow up and work with multiple departments.
- Attention to detail and accuracy.
- Ability to work under pressure and handle multiple tasks.
- Confidentiality and professionalism.
Key Attributes
- Proactive and reliable.
- Strong time-management skills.
- Team player with a willingness to learn.
- Strong sense of accountability and compliance.
Deadline:6th March,2026
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- The overall purpose of this position is present, facilitate and assess training interventions as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements stipulated in applicable legislation.
Qualifications, experience and other competencies required:
- Driver’s License (EB)
- Proficiency in MS Word, PowerPoint and especially Excel is essential
- Grade 12 / NQF 4
- PSIRA Grades E-A Instructor
- Tactical training (a must)
- Facilitator registration with ETDP SETA
- Assessor registration with ETDP SETA & SASSETA
- Moderator registration with ETDP SETA & SASSETA will be an advantage
- General Security Practices (GSO) at NQF 3
- Specialist Security Practices Qualification at NQF 4
- Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
- Minimum 3-5years experience and full knowledge related to the training environment
- No Criminal Record or pending cases
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent communication skills
- Solid attention to detail to ensure accuracy of information
- To participate in various ad-hoc projects where necessary
- Own reliable transport
Key Performance Areas: (not totally inclusive):
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
Deadline:12th March,2026
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- The Risk Supervisor will be responsible for overseeing risk assessments, risk monitoring processes, investigations, and cost mitigation initiatives within the department. This role requires strong analytical capability, leadership presence, and the ability to drive a proactive risk culture while ensuring operational effectiveness and compliance.
Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate
- Minimum 2-3years’ experience in Risk, Security, or Operational environment
- Advanced Excel and reporting capability
- Strong oral and written communication skills and stakeholder engagement skills
- Ability to work under pressure, meet targets/deadlines and manage multiple priorities
- Technical understanding
- Good understanding of Word, Outlook & POWER BI (advantageous).
- Relevant qualification in Risk Management, or related field (advantageous)
- Supervisory or leadership experience (advantageous)
Key Performance Areas: (not totally inclusive)
- Lead investigations relating to losses, device variances, and incidents.
- Investigation of bags for claim processing.
- Reconciliation of data on dashboards, scorecards and plotting
- Initializing claims on incidents.
- Meetings: Attendance, minutes, reporting. (Weekly/Monthly)
- Compiling Incident reports/Investigation reports.
- Reporting on provisions, incidents/claims, pilferages, trends, mitigations, weekly Risk template.
- Claims processing (complete process)
- Analyse and evaluate identified risks, including likelihood and impact.
- Ensure site risk assessment processes are implemented and adhered to.
- Maintain Key Risk Indicators (KRIs)
- Administrating WhatsApp group audits.
- Arranging Polygraph tests
- Provide operational oversight and support to Risk team members..
- Conduct performance reviews and one-on-one feedback sessions.
- Facilitate staff development, induction training, and refresher sessions (Operations).
- Drive initiatives to reduce device pilferages and write-offs and mitigate top identified business risks in line with the company’s risk appetite.
- Promote a risk-aware and accountable team culture.
- Ensure adherence to internal policies, procedures, and regulatory requirements. (Industry, Banking, SARB, law)
- Maintain accurate documentation (Audit purposes)
Core Competencies
- Demonstrates integrity by modelling CashMaster’s values and ethical standards
- Strong analytical and critical thinking ability
- Leadership presence and accountability
- Focuses on impact and result for the client and responds positively to feedback
- Support teams effectively and shows conflict resolution skills
- Builds strong relationships with clients and external actors
- Resilience and ability to operate under pressure
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
- High attention to detail and accuracy
- Data-driven decision-making capability
- Effective communication and stakeholder engagement
- Conflict resolution and team influence skills
- Ethical integrity and professional conduct
- Proactive risk identification mindset
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
Skills
- Analytical & Critical thinking
- Risk analysis and monitoring
- Communication and negotiation.
- Advanced reporting and dashboard development
- Diplomacy
- Strategic thinking
- Problem-solving
- Deadline driven
- Performance management
Deadline:11th March,2026
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Overall, Purpose of the Job:
- To ensure the effective recruitment practices are initiated and coordinated. The position will be responsible for the complete 360 of the recruitment process, Implementation of the recruitment and selection policy, Quality assurance checks within the region to ensure standardisation of recruitment practices, co-ordination of screening and vetting solutions, administrative controls to ensure effective personnel records on engagement.
Experience, Requirements and Qualifications
- Diploma in Human Resources Management (NQF 5) or equivalent.
- A minimum of 3 years' experience in an HR Recruitment role.
- Experience in the security industry preferably.
- Computer literacy with excellent knowledge of MS Word and Excel.
- Should be able to work independently and professionally.
- Strong organisational, planning, communication and client liaison skills are essential.
- Must be positive, pro-active, innovative, and always have passion for HR work.
- Must have good interpersonal skills.
- Must be able to communicate in English and at least another language.
- Own Reliable transport – must be willing to travel.
Key Performance Areas: (Not totally inclusive)
- Managing and co-ordination of the recruitment processes in HR.
- Ensure that standardised recruitment and selection practices are implemented and maintained.
- Ensure that effective screening and vetting solutions are used to identify the most suited applicant.
- Apply best practices regarding fit for purpose placements, taking into consideration client requirements, remuneration and related factors – Operational Recruitment.
- Ensure that the appointment of BCEA staff out of the EE targets are motivated with substantial proof.
- Manage staff and daily performance related issues.
- Monitor manpower status requests and progress thereof.
- Compiling monthly reports and ensuring submission thereof timeously.
- Quality assures staff application documentation to ensure compliance of set standards.
- Maintain good employee relations.
- Participate in sub-committee meetings as and when required within the broader HR role.
- Assist in cultivating a culture of continuous improvement and setting of performance standards.
- Ensure that all vacancies are advertised, and job descriptions are in-line with the expected outcome of the position.
- Managing the complete interview process, feedback, and applicant processing.
- Ensure that all documents are correct and valid for the on-boarding process.
- Must be able to attract and retain talent.
- Must have the ability to drive recruitment projects in area’s identified where new contracts are granted.
Behavioural Competencies:
- Must be Pro-active and show initiative.
- Assertiveness.
- Strong leadership ability with self-development.
- Development of others.
- Presentable.
- Analytical, Critical Thinking & Planning skills.
- Goal Setting & Organisational skills.
- Driving & Managing change.
- Driven for results.
- Interpersonal skills.
- Communication direction & skills.
- Customer focus.
- Teamwork.
Deadline:31st March,2026
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Job Description
Fidelity ADT is looking for armed response officers around Mbombela area with following requirements
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Firearm Competency – Handgun for Business Purposes
- Must have driver's license.
- women candidates are also accepted.
Deadline:!0th March,2026
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Job Summary:
- We are seeking a qualified and experienced Defensive Driving Instructor to conduct defensive driving courses for drivers of all ages and experience levels. The ideal candidate will have a strong background in defensive driving techniques, accident prevention strategies, and traffic safety regulations.
Key Responsibilities:
- Conduct defensive driving courses in a classroom and/or practical setting.
- Instruct students on defensive driving techniques, hazard recognition, and accident avoidance strategies.
- Teach students how to react in emergency situations and handle adverse weather conditions.
- Provide individualized feedback and guidance to students to improve their driving skills.
- Ensure a safe and supportive learning environment for all students.
- Keep up-to-date with car safety features and technological advancements in vehicle safety.
- Maintain accurate records of student attendance and progress.
- Collaborate with other instructors and staff to improve course curriculum and delivery.
- Stay current on traffic laws, regulations, and best practices in defensive driving.
Qualifications:
- High school diploma or equivalent; additional certification in defensive driving instruction preferred.
- Minimum of 3 years of experience as a defensive driving instructor or related field.
- Strong knowledge of defensive driving techniques, accident prevention strategies, and traffic safety regulations.
- Valid driver's license and clean driving record.
- Must Be PSIRA Registered
General
- Excellent communication and interpersonal skills.
- Ability to work effectively with students of all ages and skill levels.
- Patient, supportive, and encouraging attitude towards students.
- Ability to work flexible hours, including evenings and weekends.
- Must reside in Rustenburg, and be willing to travel
Deadline:27th March,2026
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Job Description
Overall Purpose of the job:
- To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations.
Minimum qualifications and experience:
- Matric
- Post Matric qualification - preferred
- A minimum of 1-year customer service experience
- A minimum of 1 year cold calling experience within a sales call centre
- At least 1 year’s administration experience within a client-centric environment
- Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
Main duties & Responsibilities:
- Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day.
- Answering inbound calls as well as assist customers who have specific enquiries.
- Transferring calls to other departments as and when needed.
- Handling and resolving customer complaints or escalating on calls if in scope.
- Verifying listener information
- Passing required QA results if applicable.
- Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked.
- Working as a team and assisting colleagues with daily contact centre operational issues.
Behavioural Competencies:
- Customer focus
- Drive and create urgency with potential clients
- Being ethical
- Passion for selling
- Good follow up skills and practices on tasks
- Negotiation skills
- Drive for results
- Action orientated
- Active listening
- Attention to detail
- Able to build report telephonically
- Resilience
- Active cold calling
- Empathy
- Adaptability
- Positiveness
- Organising
- Planning
- Time Management
- Excellent communication skills (verbal and written)
- Dealing with ambiguity
- Informing
- Integrity and trust
- Patience
- Leave effective voicemails
- Closing rate of over 80-90% of deals
Deadline:6th March,2026
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Job Description
- The overall purpose of the job: We are looking for an HR Intern to perform various administrative tasks and support our HR department’s daily activities.
Duties & Responsibilities:
- Update our internal databases with new employee information, including contact details and employment forms
- Prepare HR-related reports as needed
- Participate in organizing company events and careers days
- Assist with recruitment and onboarding process for new hires.
- Cross-collaborate with the team to enhance the operations of the department.
- Assist with human resources-related administration.
- Plan and coordinate HR events or functions.
- Maintaining an effective filing system and updating the internal HR database.
- Assist with the annual BBB-EE audit process.
- Assist with the implementation of Organisational Development and Employee Wellness initiatives.
- Assisting the HR Manager and Transformation Executive with ad hoc projects.
- Receiving HR-related queries and refer employees to the right member of the team.
Minimum qualifications and experience:
- A minimum of N6 /Diploma/Degree in Human Resources/Industrial psychology or related field
- Proficiency in Ms. Office: Excel, Word, and PowerPoint essential.
- Excellent organizational skills with an ability to prioritize important projects.
- Excellent communication and interpersonal skills, with attention to detail.
- Work well in the team and be able to drive individual assignments/projects.
- The ability to multi-task will be key for this role.
- Understanding of labor laws BCEA, LRA, EEA, SDA, BBB-EE
Attributes:
- Works well under pressure
- Works well as part of a team
- Great planning and organizing skills
- Analytically orientated
- Great negotiation skills
- Accurate and detail orientated
Deadline:9th March,2026
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- The above position is vacant at our Mthatha Branch. The overall purpose of this position is to distribute and receive consignments.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification (advantageous)
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
Deadline:19th March,2026
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- The above position is vacant at our Mthatha Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Clear disciplinary record
- Valid driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Will be expected to train as a future Custodian
- Full responsibility for collecting and delivering clients’ money
- Receiving, sorting and distributing consignments
- Report all delays to the Branch Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventative action towards any suspicious activity
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
- Alertness
- Energetic, injury free and good health
Deadline:19th March,2026
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- The above position is vacant at our Mthatha Branch. The overall purpose of this position is to transport Crewman and Custodians to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) Certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Valid drivers license - code C1 (minimum) and a valid PDP
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action towards any suspicious activity
- Conduct vehicle audit and complete checklist
- Drive vehicle responsibly and complete documentation of accidents/ incidents
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self-motivated
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team Work
Deadline:19th March,2026
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- The above position is vacant at FCS Mthatha - reporting to the National ATM Manager (Operational). The overall purpose of this position is to load client ATM's and Assisting with other ATM Operational issues
Key Performance Areas: (not totally inclusive):
- Loading off al ATM’s on a daily basis.
- Securing and accounting for all cash transactions on a daily basis.
- Attend to all technical faults on the ATM’s.
- Balancing and accurate cash transaction handling.
- Ensure all client assets are secured at all times.
- Ensure all key procedures are followed at all times.
- Complaint in Trans Track scanning operations.
- Client interactions and assistance.
Minimum Requirements:
- Clear criminal record.
- PSIRA accredited at least with Grade C.
- Completed firearm training in handgun and rifle.
- SAPS competency certificate.
- CIT Certificate.
- Experience in security industry or similar role.
- Driver’s license and own vehicle.
- Computer literate.
Other Personality Attributes:
- Must be honest and reliable.
- Must have good verbal and language abilities.
- Must be assertive.
- Must be self-motivated.
- Customer service and relations.
- Quality assurance.
- Willing to Travel.
Core Competencies:
- Good communication skills.
- Customer focus.
- Self-development.
- Team Work.
- Able to follow instructions accurately.
Deadline:19th March,2026
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Job Description
- A Site Security Manager position is vacant, based in Robertville, reporting to the Area Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
- Matric certificate
- Psira Grade A registration and accreditation.
- At least 3 years’ logistics and warehouse experience.
- At least 10 years’ Management experience.
- At least 5 years Security Management experience
- Working knowledge of ISO 9001:2000 Quality Management and its requirements.
- People management experience.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- No Criminal Record.
- Experience in managing an Estate and Retail.
Key Performance Areas: (Not totally inclusive):
- Constantly evaluating risks / threats and making recommendations to the Client to counter these.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
- Liaising daily with Operations management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
- Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
- Dealing with all required administration matters.
- Ensuring that all shifts are covered on a daily basis.
Skills required:
- Strong planning skills
- Leadership skills
- Organizational skills
- Good interpersonal skills
- Communication skills
- Analytical, Critical Thinking skills.
Other personality attributes:
- Ability to meet strict deadlines.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
Deadline:27th March,2026
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Job Description
- The above position is vacant in Robertville, reporting to the Area Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.
Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly.
- Formulate disciplinary actions - Strong HR/IR Skills.
- Ensuring the timeous submission of reports to both client and to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
- Must have sound knowledge of the ISO 9001:2008 Management System.
- Must have Estates Experience
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organisational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
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- We are looking for an Operations Administrator to provide administrative and operational support to our Cleaning Department.
Key Responsibilities:
- Maintain and update client contracts, files, and operational documentation.
- Assist with recurring invoicing, credit notes, billing checks, and financial administration.
- Support Area Managers with orders, equipment requests, and fixed asset administration.
- Coordinate monthly reports, stock sheets, and operational documentation.
- Liaise with clients to conduct service satisfaction checks and support client retention.
- Assist with HR administration including e-orders, employee changes, and payroll queries.
- Ensure records, shared drives, and operational procedures are kept up to date.
- Support general operational communication including fleet, IT requests, and safety notices.
Requirements:
- Strong administrative and organisational skills.
- Advanced knowledge of MS Word, Excel, and PowerPoint.
- Excellent communication and client liaison skills.
- Ability to manage multiple tasks and meet deadlines.
- Knowledge of the cleaning industry and related legislation is advantageous.
Additional Information:
- Work closely with Area Managers and the Operations team.
- Must maintain a professional image and high attention to detail.
Deadline:10th March,2026
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Job Description
- The above position is vacant at Kokstad CIT branch, reporting to the Regional General Manager.
- The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- Living within a reasonable distance from the branch or willing to relocate
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Executive management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
Other personality attributes:
- Interpersonal skills
- Communication
- Customer Focused
- Analytical and critical thinking skills
- Customer focused
- Team player
Deadline:19th March,2026
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Job Description
Overall Purpose of the Job: To effectively manage a level 1 Inbound team in the CCC (Customer Contact Centre).
- This would include ensuring effective Client Communications, Client service, administration and manage the Projects Team. Daily management of level 1 inbound team to achieve overall company objectives, through excellent customer service. To ensure that all staff members provide a superior customer service to internal and external customers via all contact channels and all media.
Minimum Qualifications and Experience:
- Grade 12/Matric or relevant qualification
- Tertiary Qulaification (advatgeous)
- Customer Service supervisory experience in a Call Centre environment would be advantageous
- Computer literacy essential (MS Officce suite, MS Word, Excel, Outlook, Powerpoint, Listener)
- Tertiary qualifications are an advantage
- Code 08 Drivers Licence / own reliable transport to work
Main Duties:
- Work weekends and public holidays in line with business operational requirements.
- Manage customer service levels for incoming calls, workloads, and queues.
- Manage call-back times, abandonment rates, and staff adherence, ensuring full team complement through effective resource planning, agent allocation, and attendance register updates.
- Manage absenteeism, vacancy rates, and staff turnover within the team.
- Ensure team members are logged into Fidelity ADT systems on time and for the full shift duration.
- Monitor adherence to schedules, availability to serve, call duration, and wrap-up times.
- Ensure all customer interactions are accurately captured on applicable systems (including LSN notes).
- Ensure team members deliver effective solutions to client issues across all contact channels in line with quality standards, driving a culture of going the extra mile for both internal and external customers.
- Manage all client communication channels as required (email, website chat, WhatsApp, CRM chat, etc.) to maintain excellent service levels.
- Manage cancellations and client attrition within the team.
- Ensure monthly compliance with all SOPs and scripts.
- Ensure all internal and external reporting requirements (daily, weekly, and monthly) are met.
- Attend meetings as required and present reports when necessary.
- Handle client complaints, enquiries, and escalations where customers request to speak to a Supervisor or Manager. Take ownership of resolution and ensure proper follow-up.
- Ensure all escalation processes are followed according to agreed procedures.
- Ensure staff are trained to required standards and that continuous coaching, monitoring, and development take place, including one-on-one sessions. Oversee staff welfare.
- Enforce discipline and house rules in line with company policy.
- Foster a culture of accountability and respectful communication within the team.
- Conduct merit assessments for staff demonstrating exceptional performance and customer service excellence.
- Interview potential candidates for employment.
- Collaborate with peers to implement and maintain best practices.
- Drive new business initiatives and promote products (e.g., Secure products and Fidelity Insure) through the team.
- Achieve QA (Quality Assurance) KPIs and SLAs within the team.
- Ensure team members remain updated on all changes and additions to the knowledge base.
- Perform ad hoc responsibilities in line with business requirements, KPIs, changes, and objectives.
Special projects:
- Collaborate with Call Centre Managers to lead and manage project initiatives, ensuring successful implementation, alignment with operational objectives, and effective execution within the Inbound team.
Behavioural Competencies:
- Ethical Practice
- Leadership & Navigation
- Business Acumen
- Relationship Management
- Consultation
- Critical Evaluation
- Administrative
- Advanced communication
- Decision making
- Professionalism
- Driven and Passionate
- Change management
- Interpersonal skills
- Computer literate
- Numerate
- Analytical
Deadline:16th March,2026
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Job Description
- A permanent position for a Creditors Clerk stationed at our Midrand Head Office. The position will report to the Accounts Payable Manager
Key Performance Areas :( not totally inclusive)
- Receiving of invoices and ensuring that the necessary authorisation is obtained. Preparation of invoices and accurate capturing onto SAP before month end deadlines.
- Ensuring that monthly statements are received and vendor recons are reconciled monthly.
- Liaising with vendors in relation to any queries and ensuring that they are resolved
- Administration of vendor accounts
- Preparation of vendor payment recons
- Filing of all relevant documentation
- Maintain Housekeeping file on a weekly basis
- Preparing of accruals monthly
Skills required:
- Minimum Matric Certificate and preferably a recognised finance qualification
- At least 3 years’ experience and full knowledge of vendor reconciliations is essential
- Sound working knowledge of the SAP system
- Proficiency in MS Word and especially Excel is essential (VLOOKUP, PIVOT)
- Numerical accuracy and high methodical working methods are required
- Strong interpersonal and communication skills
- Ability to liaise professionally with vendors and personnel at all levels
- Ability to work without supervision, under pressure and meet strict deadlines
Personality attributes:
- Highly motivated and enthusiastic
- Alertness
- Punctuality
- Good interpersonal skills
- Ability to work under pressure
Core competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
- Attention to detail
Deadline:31st March,2026
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Job Description
Overall Purpose of the Job: To effectively manage a level 1 Inbound team in the CCC (Customer Contact Centre).
- This would include ensuring effective Client Communications, Client service, and administration. Daily management of level 1 inbound team to achieve overall company objectives, through excellent customer service. To ensure that all staff members provide a superior customer service to internal and external customers via all contact channels and all media.
Minimum Qualifications and Experience:
- Grade 12/Matric or relevant qualification
- Customer Service supervisory experience in a Call Centre environment would be advantageous
- Computer literacy essential (MS Officce suite, MS Word, Excel, Outlook, Powerpoint, Listener)
- Tertiary qualifications are an advantage
- Code 08 Drivers Licence
Main Duties:
- You will be required to work weekends and public holidays in line with business work requirements.
- Manage the Customer Service Level of Incoming calls, workloads and queues
- Manage call-back times and abandonment rate and staff adherence and ensure a full staff compliment, resource planning and allocation of agents in line with business requirements and updating of attendance registers.
- Manage the Absenteeism and vacancy rate in your team as well as Staff turnover rate in your team
- Ensure that team members are logged in to FADT systems on time and for full shift duration
- Ensure team members adherence to schedule and availability to serve, call durations, wrap up times etc.
- Ensure that team members note details of all customer interactions on applicable systems
- Ensure that team members are delivering solutions to client issues and concerns via all contact channels and all media according to quality standards, and ensure your agents are driven to go the extra mile for all Customer's Internal and external
- Manage all client communication channels and ensure excellent customer service levels, as and when required (Email, website chats, Whatsapp communication, CRM chats etc)
- Manage the number of cancellations in line with managing client attrition within your team
- Ensure compliance monthly with all SOP procedures and scripts
- Ensure all internal and external reporting requirements for the team (all daily, weekly, and monthly) is met
- Attend meetings when required and present reporting when needed in meetings
- Deal with client complaints, enquiries, and queries. Receive complaints and calls where customer want to speak to the Supervisor/ Manager. Take ownership ensuring resolution and follow up with customers
- Ensure all escalation processes are followed according to agreed procedures
- Ensure that all staff are trained to required standards and that continuous training takes place, as well as Monitoring /Coaching/Assisting staff. This would include one-on-one coaching. Manage staff welfare.
- Ensure to enforce strict discipline and house rules
- Ensure a Culture of Accountability and communicating with Respect within your team
- Do merit assessment for staff doing exceptional work, getting compliments, and going above and beyond
- Interviewing potential candidates for employment
- Work with peers to implement best practices at all times
- Drive new products for the business via the team, for example- secure products and Fidelity Insure.
- Achieve QA (quality assurance) KPIs and SLA within your team.
- Ensure staff members stay abreast of all changes and additions to knowledge base
- Ad-hoc responsibilities from time to time in line with business requirements, KPI’s, changes and objectives.
- Including but not limited to, Revenue generating projects
Behavioural Competencies:
- Ethical Practice
- Leadership & Navigation
- Business Acumen
- Relationship Management
- Consultation
- Critical Evaluation
- Administrative
- Advanced communication
- Decision making
- Professionalism
- Driven and Passionate
- Change management
- Interpersonal skills
- Computer literate
- Numerate
- Analytical
Deadline:12th March,2026
Method of Application
Use the link(s) below to apply on company website.
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