Risk Supervisor - Fidelity CashMaster, Midrand at Fidelity Services Group

• The Risk Supervisor will be responsible for overseeing risk assessments, risk monitoring processes, investigations, and cost mitigation initiatives within the department. This role requires strong analytical capability, leadership presence, and the ability to drive a proactive risk culture while ensuring operational effectiveness and compliance.

 Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Minimum 2-3years’ experience in Risk, Security, or Operational environment
• Advanced Excel and reporting capability
• Strong oral and written communication skills and stakeholder engagement skills
• Ability to work under pressure, meet targets/deadlines and manage multiple priorities
• Technical understanding
• Good understanding of Word, Outlook & POWER BI (advantageous).
• Relevant qualification in Risk Management, or related field (advantageous)
• Supervisory or leadership experience (advantageous)

 Key Performance Areas: (not totally inclusive)

• Lead investigations relating to losses, device variances, and incidents.
• Investigation of bags for claim processing.
• Reconciliation of data on dashboards, scorecards and plotting
• Initializing claims on incidents.
• Meetings: Attendance, minutes, reporting. (Weekly/Monthly)
• Compiling Incident reports/Investigation reports.
• Reporting on provisions, incidents/claims, pilferages, trends, mitigations, weekly Risk template.
• Claims processing (complete process)
• Analyse and evaluate identified risks, including likelihood and impact.
• Ensure site risk assessment processes are implemented and adhered to.
• Maintain Key Risk Indicators (KRIs)
• Administrating WhatsApp group audits.
• Arranging Polygraph tests
• Provide operational oversight and support to Risk team members..
• Conduct performance reviews and one-on-one feedback sessions.
• Facilitate staff development, induction training, and refresher sessions (Operations).
• Drive initiatives to reduce device pilferages and write-offs and mitigate top identified business risks in line with the company’s risk appetite.
• Promote a risk-aware and accountable team culture.
• Ensure adherence to internal policies, procedures, and regulatory requirements. (Industry, Banking, SARB, law)
• Maintain accurate documentation (Audit purposes)

 Core Competencies

• Demonstrates integrity by modelling CashMaster’s values and ethical standards
• Strong analytical and critical thinking ability
• Leadership presence and accountability
• Focuses on impact and result for the client and responds positively to feedback
• Support teams effectively and shows conflict resolution skills
• Builds strong relationships with clients and external actors
• Resilience and ability to operate under pressure
• Remains calm, in control and good humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to advocate and provide policy advice
• Excellent communication and negotiation skills to persuade and influence others
• Ability to multi-task and prioritize work schedules
• High attention to detail and accuracy
• Data-driven decision-making capability
• Effective communication and stakeholder engagement
• Conflict resolution and team influence skills
• Ethical integrity and professional conduct
• Proactive risk identification mindset
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level

 Skills

• Analytical & Critical thinking
• Risk analysis and monitoring
• Communication and negotiation. 
• Advanced reporting and dashboard development
• Diplomacy
• Strategic thinking
• Problem-solving
• Deadline driven
• Performance management

Deadline:11th March,2026