Active Jobs at Unifi Group

Job Description

• Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.
• Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets.
• We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

Responsibilities: 

• Recover and manage outstanding debts while maintaining accurate records.
• Negotiate payment plans and locate clients through various sources.
• Handle inquiries and complaints with professionalism.
• Use spreadsheets for tracking and reporting.
• Collaborate effectively and uphold Unifi’s values.
• Meet performance goals and deadlines while following company policies.

Requirements:

• Fluent in English, Afrikaans, isiXhosa (would be an advantage).
• At least 1-years' experience as a call center agent.
• Matric / Grade 12.
• Exceptional organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills

Closing Date 16 April 2026

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About the Role

• Unifi Africa is seeking a detail-oriented and inquisitive Business Analyst to support product development across all domains. In close collaboration with Product Owners and business stakeholders, you’ll help bridge business needs and technical delivery—ensuring we build impactful, user-focused products across South Africa, Zambia, Uganda, and Kenya.
• This is a hands-on, cross-functional role ideal for someone who enjoys unpacking complex systems, translating business challenges into clear requirements, and supporting execution with solid documentation, analysis, and solution design. You’ll gain exposure to the full spectrum of our microlending business—from credit and collections to client acquisition, onboarding, and system integrations.

Responsibilities

• Collaborate with Product Owners to understand, generate, and document business requirements through workshops, interviews, and analysing relevant data.
• Assist in creating solution design documents, user stories, wireframes, and process flows to support software development.
• Analyse current state processes and contribute to designing future state solutions that enhance customer experience and operational efficiency.
• Define and maintain business rules and configuration parameters across various product areas and systems.
• Facilitate alignment between cross-functional teams—including development, credit, data, and operations—to ensure shared understanding of scope and objectives.
• Support testing and validation by preparing test cases and verifying functionality against business requirements.
• Contribute to backlog grooming and sprint planning, ensuring requirements are clearly defined and development-ready.
• Maintain structured documentation and internal knowledge bases (e.g., Confluence, Google Sites) to support team alignment and institutional knowledge.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 2–5 years of experience in business analysis, product support, or functional consulting—ideally within the financial services or technology sectors.
• Solid understanding of business process analysis, requirements discovery, and documentation best practices.
• Familiarity with Agile methodologies and experience working in cross-functional teams.
• Proficient in SQL for data extraction, analysis, and validation to support business and technical solutions.
• Strong communication and stakeholder engagement skills, with the ability to simplify complex information.
• Skilled in tools such as Jira, Confluence, Miro, Google Sheets, or equivalent platforms.
• Highly detail-oriented, self-motivated, and methodical in approach to problem-solving.
• Experience in the African financial services landscape is a plus.
• Passionate about working in a fast-paced, mission-driven environment focused on financial inclusion.

Closing Date 30 April 2026

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Job Description

• Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.
• Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.
• We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

Key Responsibilities:

• Handle both inbound and outbound sales activities
• Assess credit worthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi’s core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates

Minimum Requirements:

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills

Closing Date 20 April 2026

go to method of application »

Job Description

• Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.
• Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets.
• We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

Responsibilities: 

• Recover and manage outstanding debts while maintaining accurate records.
• Negotiate payment plans and locate clients through various sources.
• Handle inquiries and complaints with professionalism.
• Use spreadsheets for tracking and reporting.
• Collaborate effectively and uphold Unifi’s values.
• Meet performance goals and deadlines while following company policies.

Requirements:

• Fluent in English, Afrikaans, isiXhosa (would be an advantage).
• At least 1-years' experience as a call center agent.
• Matric / Grade 12.
• Exceptional organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills

Closing Date 21 April 2026