Careers at The South African Revenue Service (SARS)

Job Purpose

• To ensure effective management of the information life cycle or value chain that includes the identification, analysis and development of information assets and the assessment of business information needs.

Minimum Qualification & Experience Required

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in Statistics, Mathematics, Computer Science, Data Science, Information Systems or a related quantitative field) AND 5-7 years' experience in a Data Analytics or similar environment, of which 2-3 years technically skilled level

Alternative #

• Senior Certificate (NQF 4) AND 10 years related experience in a data science environment, of which 2-3 years at a technically skilled level.

Minimum Functional Requirements 

• Experience in Data Engineering / Business Data Intelligence / Data Science
• Intermediate (practical application) technical expertise regarding data processes, data cleaning, analysis, reporting, data models, and database design and testing
• Knowledge of and experience with reporting packages (SQL or equivalent, etc), databases (SQL etc.), programming (SQL, R, Python, etc.)
• Intermediate (practical application) knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS, R etc.)
• Intermediate (practical application) Data warehouse knowledge
• Be proficient in the application of:
• Basic Data Migration
• Basic Data Visualization         
• Business Intelligence Methodologies
• Database Knowledge
• Intermediate (practical application) Programming Skills – i.e. SQL, and/or Python, R, etc.
• Microsoft skills (Proficient in)– i.e. Excel, Word, PowerPoint, etc.

Job Outputs:

Process

• Communicate the results of their analysis and findings by using medium to complex data visualisation techniques with both internal and external customers.
• Execute specialist input through investigation and opportunities within the product process including risk concern.
• Design, develop and test medium to complex data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
• Ensure the availability of existing data analytics solutions (like reports, etc.) by maintaining them as well as improving them where shortcomings exist.
• Acquire data from primary or secondary data sources and maintaining databases, applying the knowledge of data extraction, transformation and business modelling.
• Assist in the filtering and cleaning of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Identify, analyse and interpret trends and patterns in medium to complex data sets, based on data findings
• Perform intermediate business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
• Research best practices and supports developing the solutions and recommendations for the current business operations.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Expertise in Context
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies

• Information Management
• Computer Literacy
• Data Analysis
• Data Management
• Efficiency improvement
• Functional Policies and Procedures
• Statistical and Mathematical Analysis
• Business Knowledge
• Technical Expertise
• Knowledge Management
• Database Design and Management
• Data Collection and Analysis
• Reporting 

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Job Purpose

• To facilitate the adoption of new leading edge ‘Game Changer’ concepts in support of the SARS enterprise strategy. This is achieved through research and benchmarking, participating in open collaboration networks, identifying and conceptualising innovation solution designs, the incubation of concepts (e.g., prototyping, piloting, etc.) and implementation of solution designs.
• The outcomes are utilised to define product features, develop their implementation roadmaps in the SARS business architecture and business solutions landscape, and ensure that the designs support the achievement of sustainable business results, including the provision of design and implementation support and conducting stakeholder engagement

Education and Experience

Minimum Qualification & Experience Required

• Honours / Postgraduate Diploma (NQF 8) in Industrial Engineering; Computer Science and Min. 10-12 years' experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Alternative#

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Industrial Engineering or Computer Science and 15 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Job Outputs:

Process

• Innovation
• Collaborate with local and international owners, partners and stakeholders
• Conduct local and international research and benchmarking
• Develop, socialise and publish fore-sighting reports
• Draft idea elevator pitches
• Understand business problem using data driven approach
• Design Innovation Solutions
• Draft Innovation Business Cases
• Build, test and demonstrate prototypes
• Manage prototype governance
• Track solution benefits
• Solutioning
• Build relationships with Business, Product and Segment Owners
• Build stakeholder and partner networks
• Assess the strategic landscape
• Draft or facilitate the drafting of modernisation and solution strategies (5-10-year horizon)
• Socialise modernisation and solution strategies
• Analyse and understand problems
• Collaborate on the detailed designs
• Draft Business Cases
• Participate in the development and testing cycle
• Track solution benefits

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations &discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Honesty and Integrity
• Fairness and Transparency
• Accountability
• Problem Solving and Analysis
• Conceptual thinking
• Influencing others
• Driving Excellence
• Leveraging diversity
• Accurate understanding
• Building sustainability

Technical competencies

• Strategic Planning
• Tax Knowledge
• Effective Business Communication
• Problem analysis and judgement
• Planning management and measurement
• Decisiveness
• Business acumen
• Functional Policies and Procedures

Knowledge Compliance Competency

• Knowledge of innovation, industry and technology trends
• Understand a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way
• Knowledge of own organisations, policies, procedures, services, products and business operating models
• The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS

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Job Purpose

• You will be responsible for developing and implementing strategies for creating data-driven solutions by understanding business requirements. You will build in-house models by ensuring the availability of high-quality data and actively engaging with stakeholders through discussions and meetings to drive successful delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in Data Analytics, Data Engineering, Data Science, Statistics/Mathematical Science/Economic Sciences, or Research, of which 3-4 years at a junior specialist level.                                                      

Alternative #

• Senior Certificate (NQF 4) AND 15 years' experience in Data Analytics, Data Engineering, Data Science, Statistics/Mathematical Science/Economic Sciences, or Research, of which 3-4 years at a junior specialist level.

Minimum Functional Requirements

• Experience in Data Engineering / Business Data Intelligence / Data Science
• Advanced (applied theory) technical expertise regarding data processes, data cleaning, analysis, reporting, data models, and database design and testing
• Knowledge of and experience with reporting packages (SQL or equivalent, etc.), databases (SQL, etc.), and programming (SQL, R, Python, etc.)
• Advanced (applied theory) knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS, R, etc.).
• Advanced (applied theory) Data warehouse knowledge
• Be advanced in the application of:
• Basic Data Migration
• Basic Data Visualization   
• Business Intelligence Methodologies
• Database Knowledge
• Advanced (applied theory) Programming Skills—i.e., SQL and/or Python, R, etc. 
• Microsoft skills (advanced in)—i.e., Excel, Word, PowerPoint, etc.

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures and associated areas' practice.
• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Conduct assessments and use information to advise, make recommendations and facilitate improvement.
• Constantly monitor the integrity and quality of data and processes to identify deficiencies and facilitate improvement.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision-making purposes.
• Note potential problems and obstacles, accumulate supporting data and initiate actions to prevent or overcome predicted problems as may be identified.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine their impact and use them to develop the best-fit alternatives and best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Research and support workable recommendations/solutions that meet business needs through information analysis.
• Review the effectiveness of related approaches and methodologies by conducting research and best practice benchmarking initiatives.
• Translate top-down policy, apply modification in relation to your own practice area and communicate impact to relevant stakeholders.
• Undertake information gathering and research and analyse data within broad guidelines to produce accurate plans and/orrecommendations for business issues.
• Undertake information gathering, research and analysis of data within broad guidelines to produce accurate plans & or recommendations for business issues.
• Acquire data from primary or secondary data sources and maintain databases, applying the knowledge of data extraction, transformation and business modelling.
• Perform complex/advanced business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, and data mining.
• Design, develop and test complex/advanced data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
• Identify, analyse and interpret trends and patterns in complex/advanced data sets, based on data findings.

Governance

• Develop and/oralign governance and compliance policies for your own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in the area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in the area of specialisation.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural Competencies

• Fairness and Transparency
• Analytical Thinking
• Adaptability
• Commitment to Continuous Learning
• Accountability
• Conceptual Ability
• Expertise in Context
• Trust
• Respect
• Honesty and Integrity
• Problem Solving and Analysis
• Analytical Thinking
• Attention to Detail
• Organisational Awareness

Technical Competencies

• Functional Policies and Procedures
• Data Integrity
• Data Collection and Analysis
• Efficiency Management
• Data Analytics
• Data Governance 
• Statistical and Mathematical Analysis
• Business Knowledge
• System Thinking
• Reporting
• Knowledge Management
• Information Management

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Job Purpose 

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by designing, developing and implementing knowledge management initiatives, processes and required infrastructure in response to enterprise knowledge management business objectives, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree or Advanced Diploma (NQF 7) with Information and/or Knowledge Management as core modules, and 5 - 7 years’ solid experience in an information/knowledge/records environment, of which 2 - 3 years should be at a technically skilled practitioner level.

Alternative#

• Senior Certificate (NQF 4) and 10 years’ experience in an information/knowledge/records environment, of which 2 - 3 years should be at a technically skilled practitioner level.

Job Outputs:

Process

• Interpret and apply procedures in order to optimise delivery of set objectives to the best advantage of the functional area.
• Identify appropriate information sources, collect information, process and formulate responses to meet time and quality specifications.
• Conduct research to develop and implement new ideas and solutions that add value in area of specialisation.
• Ensure correct interpretation of information and present in an understandable format, with appropriate commentary.
• Keep up to date with own area of expertise and develop technical/professional knowledge base in order to provide effective support and advice.
• Use the insights from knowledge gained through market information and enterprise reports to measure success and realign strategies and objectives.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Use learnings to enhance the knowledge base of the organisation and to strengthen internal and external capabilities.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Develop a client service feedback process, ensure its implementation and adjust service delivery policy and processes as required.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Commitment to Higher Purpose
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Information Seeking
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business Intelligence
• Data Collection and Analysis
• Data Integrity
• Data Management
• Efficiency improvement
• Functional Policies and Procedures
• Governance, Ethics and Values
• Information Management
• Reporting
• Knowledge Management
• System Thinking

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Job Purpose

• To provide the technical skills to support the optimal management and operation of all Data and Voice communication related infrastructure in the production environment as well as providing infrastructure-facing support processes to facilitate delivery of ICT Services through a Service Management System for managing of tickets for IT service requests and IT service outages as recorded or logged via all service channels.

Education and Experience

• National Diploma/Advanced Certificate (NQF 6)  in Computer Science or Electrical Engineering Light Current, with 2 - 3 years’ experience in a Network Operation Centre or IT Operations environment, of which 1 - 2 years at a knowledge worker level.

ALTERNATIVE#

• Senior Certificate (NQF 4)  and 5 years related experience in a Network Operation Centre or IT Operations environment, of which 1 - 2 years at a knowledge worker level.

Minimum Functional Requirements

• A 3-4 years practical experience in a Network Operation Centre or IT Operations environment, with 2 - 3 years in IP routing and switching experience; and CCNA certification. Proficient in the following technologies: Technical Knowledge of Routers, Wi-Fi Access Points, Switches; LAN Cabling, Voice Gateways, Protocols, Network Management Systems. ITIL Foundation Certification.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• To be responsible for managing the co-ordination, configuration, installation, and management of single network types (WAN, LAN, wireless, satellite, telephony, internetworking) and related client services within the network enterprise.
• Makes recommendations in the areas of throughput analysis, problem solving, and infrastructure planning.
• Ensures that there is a stable performance environment for the network communication infrastructure.
• To be involvement in incident management activities on a daily basis.
• To be involvement in problem Management to identify root cause analysis.
• To execute network troubleshooting to resolve technical problems.
• Conduct advanced network monitoring.
• Participate in change management interventions, where required.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Data Collection and Analysis
• Efficiency improvement
• IT Knowledge
• IT Systems
• Reporting
• Stress Management
• System Thinking
•  SARS System Products
• Telecommunications (Data and Voice) Network
• Technical Expertise
• Verbal Communication

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Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, production of communication products, integration of communication units by aligning and performing research to provide expert advice on communication objectives to achieve business goals to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Marketing, Public Relations, Brand Management and Communication AND 5-7 years ‘experience in the Marketing, Communication, Public relations, and Brand management industries of which 2-3 years is at a technically skilled level.

ALTERNATIVE

• Senior Certificate (NQF 4) AND 10 years’ experience in the Marketing, Communication, Public relations, and Brand management industries of which 2-3 years is at a technically skilled level

Minimum Functional Requirements

Functional/Technical experience in Communication.

Job Outputs:

Process

• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Conduct a wide range of research on media and tax content issues.
• Develop and implement relevant operational plan for various communication campaigns.
• Use practical and applied knowledge and judgement to arrive at decisions.
• Production, layout and design of the digital bi-weekly newsletter.
• Provide an integrated solution driven service to the division utilizing the latest digital innovations
• Draft communication material according to predefined standard.
• Monitor and engage on possible violations of procedures and standards regarding communication organisational corporate identity.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Quality checking of creative and production material from external suppliers
• Facilitate brainstorming sessions between the production unit and client service unit
• Act as the central point of contact for the Communication and Marketing Division.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)
• Implement an integrated workflow process for the Communication and Marketing Division

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)
• Provide an integrated solution driven service to the division utilizing the latest digital innovations

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)
• Contribute to the reporting of the external suppliers’ expenditure and liaise with Finance and Procurement
• The administration of external suppliers’ contracts

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)
• Production, layout and design of the digital bi-weekly newsletter
• Develop new client service solutions with artificial intelligence solutions in mind

Behavioural competencies

• Accountability - The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position.
• Analytical Thinking - Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step way
• Attention to detail - The ability to take all relevant details into account to ensure that a task is completed to required standards
• Commitment to Continuous Learning - Commitment to continuous learning is the commitment to think about current and future development needs
• Communicating with Impact - Communicates effectively in both the written and verbal format. Delivers clear, succinct messages and ensures understanding of others message
• Conceptual Ability - The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation
• Creativity - Degree, to which one analyses problems, makes decisions and thinks innovatively
• Expertise in Context - Degree to which one possesses definitive technical and or fundamental understanding of the business
• Fairness and Transparency (V) - Build diverse and inclusive workplaces where decisions, practices, processes and transactions are transparent and fair.
• Honesty and Integrity (V) - The quality of being upright, truthful, sincere and freedom from deceit or fraud (H). Guided by values, ability to demonstrate moral judgement and doing the right thing consistently (I).
• Initiative - Refers to the identification of a problem, obstacle, or opportunity and taking action
• Organisational Awareness - Knowledge of own organisations, policies, procedures, services, products and business operating model.
• Problem Solving - Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
• Respect (V) - Ability to be considerate for self and others.
• Trust (V)- Firm belief in the reliability, truth or ability of someone or something.

Technical competencies

• Business Knowledge - Activities, tasks and practices associated with obtaining and using high level of knowledge in business areas, functions and products.
• Business Writing Skills - The capacity to communicate ideas, facts and quantitative data in writing using appropriate grammar, syntax, sentence and document structure in the business environment
• Corporate Communications Strategy - The ability to plan, implement, manage and review corporate communications to support organisational strategy in terms of vision, values and brand awareness
• Data Collection and Analysis - Ability to determine trends from raw data to assist decision-making in various aspects of work at SARS
• Efficiency Improvement - Contribution to improving the operational efficiencies within the team, incl. re-evaluation of processes, policies, procedures and provision of recommendations to enhance operational efficiency
• Functional Policies and Procedures - The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
• Quality Orientation - Promotes and maintains high standards of quality at work Reporting - Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
• Research - Conduct research, analyse trends and produce quantitative and qualitative information to inform business decisions
• Written Communication - Ability to express ideas, request actions, formulate plans, & policies, etc. by means of clear and effective writing, in order to support professional communication internally within SARS and externally