Network Engineer at The South African Revenue Service (SARS)

Job Purpose

• To provide the technical skills to support the optimal management and operation of all Data and Voice communication related infrastructure in the production environment as well as providing infrastructure-facing support processes to facilitate delivery of ICT Services through a Service Management System for managing of tickets for IT service requests and IT service outages as recorded or logged via all service channels.

Education and Experience

• National Diploma/Advanced Certificate (NQF 6)  in Computer Science or Electrical Engineering Light Current, with 2 - 3 years’ experience in a Network Operation Centre or IT Operations environment, of which 1 - 2 years at a knowledge worker level.

ALTERNATIVE#

• Senior Certificate (NQF 4)  and 5 years related experience in a Network Operation Centre or IT Operations environment, of which 1 - 2 years at a knowledge worker level.

Minimum Functional Requirements

• A 3-4 years practical experience in a Network Operation Centre or IT Operations environment, with 2 - 3 years in IP routing and switching experience; and CCNA certification. Proficient in the following technologies: Technical Knowledge of Routers, Wi-Fi Access Points, Switches; LAN Cabling, Voice Gateways, Protocols, Network Management Systems. ITIL Foundation Certification.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• To be responsible for managing the co-ordination, configuration, installation, and management of single network types (WAN, LAN, wireless, satellite, telephony, internetworking) and related client services within the network enterprise.
• Makes recommendations in the areas of throughput analysis, problem solving, and infrastructure planning.
• Ensures that there is a stable performance environment for the network communication infrastructure.
• To be involvement in incident management activities on a daily basis.
• To be involvement in problem Management to identify root cause analysis.
• To execute network troubleshooting to resolve technical problems.
• Conduct advanced network monitoring.
• Participate in change management interventions, where required.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Data Collection and Analysis
• Efficiency improvement
• IT Knowledge
• IT Systems
• Reporting
• Stress Management
• System Thinking
•  SARS System Products
• Telecommunications (Data and Voice) Network
• Technical Expertise
• Verbal Communication