KZA_Service Manager - Development at Krones

Your tasks

• Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
• Business strategy for Academy with Capex requirements and return on investments
• Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
• Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
• Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
• Issue, audit and record all tools required by the technicians
• Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
• Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to; transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.
• Personal Time Off (leave) management
• Attend to Standby Support as per the Standby Procedure.
• Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Krones Stakeholders.
• Active involvement in the hiring of all new staff within their team.
• Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.
• Proactive participation in personal development along with direct line manager

Your profile

Experience & Qualification Requirements:

• National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
• Team management experience for a minimum of 5 years with a team of 10 or more people
• Technical knowledge of machinery within the packaging or beverage industry
• SAP experience
• MS Office
• Strong communication and relationship management skills

Advantageous

• 12 years technical experience in the Packaging or Beverage industry
• Working knowledge of the Krones portfolio
• Proven track record of personnel development, and exposure to Apprenticeship Programs
• Interpersonal and negotiation skills
• Customer orientated and able to drive and adapt to change
• Sense of urgency and analytical problem-solving skills (root cause analysis)
• Basic Project Management experience