L&D - Training Manager - English-COR017443 at Genpact

In this role, you will be responsible for handling the business training for a Goods Retail business. You will lead the training function with a proactive and problem-solving approach with good logical reasoning ability and interpersonal skills that keep you connected all the time. You will be encouraged to have good client management skills and analytical skills.

Responsibilities

• Handle every aspect of New Transitions from the Training perspective and leading the team from Knowledge Transfer into Stable Operations
• Co-ordinate for Infrastructure & Logistics for Training through the Knowledge Transfer
• Build Pre KT & KT Plans and ensure daily adherence and effectiveness of Training
• Readiness of new hire class – logistics, creation of documentation & use of Learning Tools
• Timely & effective pre- process & process trainings (internal or client led)
• Build daily/weekly dashboards on new hire training progress
• Feedback & mentorship of new hires
• Ensure 100% adherence to new hire learning paths
• Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
• Deployment of Global L&D Standardized Practices for the scoped population/site
• Creating & delivering 30-60-90-120 Days L&D Roadmaps basis Training Needs Identification & granting of Licenses To Operate
• Ensure 100% Coverage for periodic Process Knowledge Trainings, refreshers and conducting Assessments using various modes of testing
• Enable addressing any knowledge or skill gaps through creating learning forums that deliver relevant trainings
• Driving Training on Online platforms and adherence to Targets at the account level
• Setting up and maintaining Hygiene for Training Audits for all Knowledge Management Pillars
• Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
• Build action plans for people missing SLAs during training and post training completion
• Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
• Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice
• Lead all the Quality and Improvement in execution projects
• Be a consultant to the business and advise operational improvement ideas
• Plan and organize employee domain and development programs and as per the training need identification
• Align with the employee development initiatives run at the organization level
• Upskill employees on business domain based on training and development needs assessment

Qualifications we seek in you

• Graduation in any stream except BBA, MBA, B.Tech, M.Tech and Technical Graduation & Law

Essential skills:

• Must have a good years of experience in Training for Transitions/ knowledge transfer & BAU training
• Excellent Interpersonal skills
• Effective probing skills, Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
• Passionate, committed to learn and make learning impact felt in the business
• Must have decision-making capability
• Problem solving skills with customer centric approach
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Good in MS Excel and PowerPoint
• Ready to work on stretched working hours
• Ability to independently interact with internal and external customers
• Excellent people management and customer management skills
• Effective presentation skills
• Focus on Customer satisfaction

What can we offer?

• Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
• Work in a multicultural environment;
• Various trainings (technical & soft skills);
• Development opportunities in a growing multinational company