Lab Technician at The Heineken Company

Purpose of the role:

To improve the quality of the finished products, by analysing, controlling, troubleshooting and improving the quality of brewing materials, the brewing process and finished product. 

Analyse and improve customer satisfaction by performing surveys and handling customer complaint

• Ensure accurate laboratory analysis techniques in compliance with Heineken laboratory standards.
• Maintain laboratory analysis testing to conform to sampling plan.
• Ensure timely laboratory analysis and reporting to ensure no delays to production.
• Maintain laboratory information systems.
• Conduct laboratory audits as outlined by LSS. Ensure audits carried out by others comply with Laboratory Start System.
• Ensure CTA Laboratory achieves and maintains LSS Level 2 certification.
• Must follow and maintain requirements and procedures as laid down in the Quality system (LSS, ISO 9000, ISO 22000).
• Provide expertise to TPM, PQ improvement teams.
• Trend and analyse quality results to identify opportunities for quality improvement.
• Work with Brewing and packaging team leaders, and operators to improve process control.
• Execute specific improvement projects.
• Participate in formal problem solving, provide technical expertise and laboratory skills.
• Conduct quality audits per schedule.
• Maintain analytical testing equipment and facilities to comply with Heineken standards.
• Ensure calibration schedules are kept to schedule.
• Ensure compliance with laboratory best practices.
• Maintain calibration schedules for production laboratories.
• Maintenance and Calibration of Laboratory equipment per schedule on ARMS
• Coach packaging and brewing staff in laboratory analysis to ensure accurate analysis is performed in production laboratories.
• Participate in brewing and packaging performance discussions with respect to analytical control.
• Participate in Formal Problem Solving, provide technical expertise and documents the process and results.
• Facilitate implementation and coaching of technical recommendations.
• Ensure safe laboratory practices including safe chemical handling and storage.
• Identify and eliminate all unsafe, unhealthy and environmentally damaging conditions and work practices by conducting safety audits.
• Ensure compliance to ISO9001, OHSAS 18001 and ISO 14001 standards.
• Promote safety awareness.
• Ensure the department operates within company SHE standards and OHS Act, through continued education and training and obtaining the co-operation and commitment of all staff to observe all safety rules, procedures and processes in order to drive zero accident mentality. 

Qualifications :

• National Diploma in Analytical Chemistry, Chemistry or other related sciences

Experience  :

• 2 - 3 years relevant working experience