Landside Transportation Agent at Maersk Line

Opportunity

Has responsibility for timely and accurate updating and entering of data as per process. Reports tasks in an efficient manner to achieve high customer satisfaction and support timely Vendor payment process.

Your main responsibilities will be:

• Liaising and preparing transport plans with suppliers
• Allocation of work orders and drive process efficiency ensuring that we focus on customer outcomes
• Coordinating with Transnet Freight rail daily to ensure that the loading  plans are executed according to the agreed pre-plan
• Get understanding of the customers business when proposing viable solutions
• Maintaining On-Time Delivery as per customer requirement (internal / external customers)
• Identify recurring service failures and process gaps in intermodal delivery and initiate steps to address root cause
• Optimize experience by challenging business rules/ limitations where possible
• Evaluation of cases/issues and capture of voice of customer to ensure instant resolution takes place
• Attend/setup telecoms to address customer concerns, regularly overview of accounts / corridors
• Actively engage with customer experience and intermodal vendors for workable solutions and timely resolution
• Own and manage the finance process and administration for all work executed.

Who and What we are looking for:

• 3+ Years of experience of logistics operations
• A bachelor's degree will be considered as an advantage
• Strong stakeholder management skills
• You are ready and always prepared to go the extra mile to deliver on Maersk’s promise to its customers
• Thorough understanding of the Transnet Freight rail container operation
• Understand process thinking and operational processes, result oriented, strong sense of urgency with a cost ownership mindset
• Ability to identify weak spots and proactively engage in analysis and solutions
• Can timely communicate internally and externally to relevant stakeholders
• Ability to work under pressure
• Be a value adding team player with a big picture solutions mindset
• Strong visibility and reporting skills
• Excellent written and communication skills
• Proficient to advance in Microsoft Excel skills required.