Job Description
- Designing, mapping, and optimisation of business processes in line with enterprise objectives and standards.
- Apply Lean, Six Sigma, and industrial engineering principles to identify inefficiencies and propose improvement opportunities.
- Assist in evaluating and preparing business processes for automation in collaboration with technical teams.
- Contribute to the creation and maintenance of standardised process documentation, SOPs, and performance metrics.
- Collaborate with cross-functional teams to support process improvement initiatives and change adoption.
- Maintain and update process repositories, documentation libraries, and governance records.
- Monitor process performance and support continuous improvement efforts through data analysis and stakeholder feedback.
Responsibilities
Process Design, Analysis, and Optimization
- Capture AS-IS and TO-BE business processes using BPMN
- Conduct process mapping, basic time-and-motion studies, and root cause analysis to identify inefficiencies.
- Define and support implementation of process KPIs and measurement frameworks.
- Leverage data from systems, logs, and reports to identify performance gaps, bottlenecks, and opportunities for optimization.
- Use data-driven insights to priorities improvements and inform process design recommendations.
- Elicit and analyze existing processes through JAD sessions, structured walkthroughs, and observations.
- Align business processes with system capabilities and operating model requirements.
- Critically assess information from multiple sources to distinguish between stated requirements and underlying business needs.
Process Automation and Enablement
- Identify manual, repetitive processes that are suitable for automation and assist with initial feasibility assessments.
- Document process rules, exception paths, and dependencies required for RPA and workflow automation design.
- Liaise with the Automation and AI teams to support the design and testing of automated workflows.
- Track progress of automation implementations and support post-deployment business readiness and user training.
- Assist in defining business success measures and collecting data to assess the impact of automation initiatives.
Standards, Templates, and Governance
- Develop and maintain standard operating procedures (SOPs), templates, and process governance documents.
- Evaluate process improvement and automation opportunities submitted by business units.
- Ensure all process artefacts are version-controlled and aligned with MTN’s enterprise standards.
- Support adherence to process quality and documentation standards across business units.
- Highlight deviations from defined standards and escalate as required for corrective action.
Delivery Capability Enablement
- Apply process engineering techniques such as SIPOC, value stream mapping, and fishbone analysis to support team deliverables.
- Participate in team training and knowledge sharing sessions to uplift process capability maturity.
- Support the documentation and sharing of lessons learned and best practices across optimization teams.
Process Portfolio and Prioritization
- Contribute to the enterprise process optimization backlog by identifying and capturing improvement ideas.
- Collaborate with demand managers, IS teams, and delivery leads to align improvements with available capacity.
Stakeholder Engagement and Change Management
- Work with business units, analysts, and process owners to validate process maps, gather feedback, and support improvements.
- Support rollout and change activities by preparing process handover packs, training guides, and communication material.
- Assist in documenting user feedback and supporting ongoing stakeholder engagement and adoption monitoring.
Continuous Improvement and Monitoring
- Track process performance against KPIs post-implementation and support updates to improve effectiveness.
- Participate in benefit realization reviews and assist in gathering evidence of impact.
- Support the institutionalization of a continuous improvement culture through feedback loops and process updates.
Information Management and Reporting
- Maintain and update a central repository of approved business process documentation and artefacts.
- Ensure process metrics and status updates are tracked, reported, and fed into enterprise dashboards.
- Support traceability of process changes from business requirement through to implementation and benefit realization.
- Contribute to reporting on business process optimization, automation, and quality assurance initiatives.
Qualifications
Education:
- Bachelor’s degree/BTech in industrial engineering, Chemical Engineering, or a related field.
- Relevant certifications in process improvement, business analysis, or quality management are advantageous.
Certification in:
- Lean Six Sigma Yellow Belt required; Green Belt is advantageous.
- SAFe or Agile Fundamentals certification is advantageous.
- Exposure to Robotic Process Automation (e.g., UiPath, Blue Prism) or workflow tools is beneficial.
Experience:
Minimum of 3–5 years’ work experience, including:
- 2–3 years’ experience in business process design, process analysis, or industrial engineering within a medium to large organizations.
- Hands-on experience with documenting, analyzing, and improving business processes using recognized methodologies (e.g., Lean, Six Sigma).
- Exposure to or participation in automation projects (e.g., RPA, workflow digitization) is desirable.
- Experience using process modelling tools such as Visio, ARIS, or similar platforms.
- Familiarity with agile ways of working and collaborative delivery environments is beneficial.
- Strong skills in gathering requirements, preparing documentation, and analyzing process data.
- Experience in a telecommunications or technology-driven environment is advantageous but not required.
Apply Before 09/08/2025
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