Responsibilities
The Executive Assistant: Group Company Secretary will be accountable to achieve the following objectives:
Strategic Planning Support
- Provide support to the lead role in with regards to the Group RAFM strategy in relation to large-scale transformational changes from an execution planning perspective including program design, capacity, costs, benefits, timelines and quality considerations.
- Support the Lead role in managing the business planning cycle for RAFM Group and Operating companies to align the delivery of key strategic imperatives and resource planning.
- Interact with and engage the key RAFM managers in obtaining inputs to the strategic plan on an annual basis, including consideration for historical performance, industry requirements and trends, management priorities and OPCO inputs.
- Develop business cases for strategic transformational projects presenting it to Functional Lead for approval.
- Assist with the preparation and the dissemination of draft strategic plans for RAFM in each calendar year, with the management team.
- Support with the dissemination of the execution plan to all affected and interested stakeholders
Operational Delivery
- Monitor, review and report on the RAFM strategic initiatives and projects across the group
- Ensure integration of RAFM strategic initiatives into budget and business plan.
- Support the Lead in assessing and approving of the Group RAFM strategic goals to be cascaded to OPCOs.
- Support the Lead in defining the workstream scope required to achieve a given set of strategic program objectives.
- Support line manager in creating the detailed work plan to deliver the scope of the RAFM strategic initiatives and projects.
- Support line manager to facilitate the change management and capability building needed to achieve the RAFM strategy.
- Ensure that reports are available for submission to Executive with timelines and deliverables on the strategic initiatives.
- Maintain relationships with external industry experts to identify market trends, competitive dynamics, acquisition and partnership ideas.
- Define and develop the end-to-end value chain for RAFM strategy planning processes, with both the business and rules of engagement.
- Prepare the RAFM strategy and execution planning documentation that will be used to engage and communicate with key stakeholders.
- Support line manager and HR to formalise and socialise a future fitting integrated RAFM talent strategy through learning and development programmes.
Stakeholder Management
- Identify and manage key stakeholders and customers relating to RAFM strategic delivery.
- Oversee relevant framework development for the supply and performance of services from and to customer and stakeholders.
- Build tactical and operational relationships with management within customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed.
- Support to the line manager to create positive change in awareness and engagement levels of key stakeholders and all staff in supporting the design of a revenue responsible organisation.
Key Deliverables
- Effective diary and calendar management
- Tracking of forum engagements and actions
- Effective Document management
Role Dependencies
- Active support from Senior Manager: RAFM Strategy & Transformation Office
- Understanding of Opco RAFM teams
- Understanding of Internal systems and tools
Qualifications
Education:
- Bachelor’s degree – BCom/ B.Sc. or related
- Project Management qualification or certification – Prince/PMBOK
- Change Management certification advantageous
- Preferable - CISA/CISM/CGEIT certifications advantageous
- Regional and international travel (if required)
Experience:
- At least 5 years of strategy planning and operations experience in a complex, technology-oriented industry
- At least 3 to 5 years of transformational programme/project experience.
- A good working knowledge of telecommunications technology principles and application.
- At least 5 years of working knowledge with internal control and governance systems and environments
- Working experience in a Group company environment is beneficial
Capabilities:
- Conceptual Thinker, Problem Solver, Improvement Driver
- Culture and Change Champion, Supportive People Manager, Relationship Manager
- Results Achiever, Operationally Astute
Functional Competencies:
- Service Excellence
- Technical Assurance
- Revenue Assurance Operations
- Fraud Management
Competencies:
- Manages multiple initiatives and projects simultaneously with strong organisational skills and the ability to prioritises effectively under pressure.
- Works collaboratively across teams, embraces change, and approaches challenges with a proactive and solution-oriented mindset.
- In-depth awareness of macro-environmental trends
Apply Before 09/04/2025
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Responsibilities
The Group R&C Region, Partner and Trade Compliance will be accountable to achieve the following objectives:
Strategic Leadership and Operational Delivery
- Be the subject matter expert on sanctions and embargoes, international export controls, cross-border trade regulations, implementation of relevant export control business processes, and international export compliance.
- Design a Group wide, adequate and effective Partner and Trade Compliance framework for second line assurance of MTN compliance in the subject areas to be operationalised and rolled out to all MTN OpCos. This will be done in accordance with MTN Group Compliance Methodology and includes enabling a Compliance Universe, Compliance Risk Management Plans, Monitoring and Testing of controls.
- Provide assurance that MTN’s key Business Partners as well as MTN itself are operating in accordance with regulations and expectations in the areas of ABC, Conflicts of Interest, Data Privacy, Economic Sanctions, Embargoes, Export Controls, and ESG (Subject Areas);
- Be the Centre of Excellence and Advisory officer to MTN Group Manco and all OpCos in all subject areas owned by Risk and Compliance. Act as cross-functional collaborative coordinator with the functional owners of the other Subject Areas, such as Conflict of Interest, ESG, etc to strive for MTN having a comprehensive best industry practice aligned approach.
- Ensure and follow up on MTN awareness and accountability in subject areas owned by Group R&C by training and awareness sessions, oversight and monitoring.
- Be the subject matter expert on sanctions and embargoes, international export controls, cross-border trade regulations, implementation of relevant export control business processes, and international export compliance.
- Be the focal point in the response to incoming Business Partner Compliance Questionnaires on Subject Areas. As such, represent MTN and coordinate the MTN response to inquiries from MTN Business Partners.
- Create and manage a program in requesting key Business Partners to respond to MTN Compliance Questionnaires on Subject Areas as well as initiate and oversee assessments of Business Partners’ Compliance Programs in Subject Areas, reviewing their adequacy and effectiveness.
- Perform Sanctions and Export Control advisory Key Business Areas and Key Projects (Hyperscalers, cloud-based platform marketplaces, Hub & Spoke Delivery models, SAS, etc)
- Provide key Sanctions and Export Control regulation monitoring, Sanctions and Export Control risk analysis and Sanctions screening.
- Be an MTN internal service provider of Due Diligence and Background checks of Business Partners and individuals (IAFS investigations and Supplier onboarding excluded).
Key Deliverables
- Partner and Trade Compliance Framework that is adequate and effective
- Group strategy on MTN Sanctions and Export Control position and risk appetite
- Business Partner Compliance Program with Questionnaires and Monitoring Methodology
- Updated and documented policies and procedures in subject areas owned by R&C
- Increased awareness on Partner and Trade Compliance initiatives and subject areas
- Effective handling of incoming Business Partner Questionnaires in subject areas
- Sanctions and Export Control Risk Matrix
- Reporting as required to Group ExCo, Group ERMCO, Group Compliance Steerco, and Group Risk, Compliance and Corporate Governance Committee
Role Dependencies
- Active and timely support from the MTN Policy Owners in Subject Areas
- Deep understanding of the MTN business strategy
- Understanding of the relevant legal environments
- Alignment of OpCo and Group risk and compliance initiatives
- Good communication and collaboration with Group Manco Executives and OpCo ExCo members as well as CxO levels in various entities and platform businesses
Qualifications
Education:
- Minimum 4-year degree in Law / Audit/ Risk Management
- Masters, MBA or relevant postgraduate qualification (advantageous)
- International certification in Risk Management, Compliance, Ethics, AML, or similar area among the Subject Areas will be an advantage
- Admitted attorney / advocate / auditor will be an advantage
- Fluent in English, if coupled with French and/or Arabic will be an advantage
Experience:
- Minimum of 7 years’ experience in area of specialisation (cf. Subject Areas); with experience in supervising others
- Minimum 5 years in senior manager role
- Worked across diverse cultures and geographies
- Experience working in a medium to large organisation experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilizing execution across diverse teams
- Experience in sanctions and export controls and regulatory parameters
Capabilities:
- Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
- Culture and Change Champion, Inspiring People Leader, Relationship Builder
- Results Achiever, Operationally Astute
Functional Competencies:
- Enterprise Risk Management
- Assurance Frameworks
- Trade, Sanctions and Export Controls
Competencies:
- Execution Discipline – Operates with high personal accountability, driving projects through to closure.
- Problem Solving & Prioritisation – Navigates ambiguity and prioritises competing transformation demands with clarity and focus.
- Structured Communication – Communicates progress, risks, and decisions clearly through dashboards, reports, and oral briefings to senior stakeholders.
Apply Before 09/02/2025
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Job Description
- Ensuring that all business processes across the organization are documented, standardized, and maintained in a central repository in alignment with enterprise governance standards.
- Supporting the configuration, maintenance, and optimization of process management tools (e.g., iServer, ARIS) to enable accessibility, version control, and compliance.
- Developing, enforcing, and updating process documentation standards, templates, and governance guidelines to drive consistency across business units.
- Managing the process repository, ensuring appropriate meta-tagging, role-based access, and traceability of changes across the process lifecycle.
- Collaborating with process owners, analysts, and technical teams to ensure accurate and complete documentation of new or updated processes.
- Generating reports and dashboards on process governance health, documentation completeness, and compliance metrics to support decision-making.
- Supporting communication, training, and change enablement efforts related to process governance, tools, and documentation standards across the organization.
Responsibilities
Tool Administration and Support
- Administer and maintain the enterprise process repository (e.g., iServer or similar Business Process Management (BPM) tools)
- Ensure proper version control and access rights for process artefacts
- Assist users with onboarding, troubleshooting, and navigation within the repository
- Support tool configuration updates and quality checks
Process Governance Enablement
- Apply governance controls to ensure all submitted processes comply with agreed frameworks and standards
- Review submissions for naming conventions, process structure, RACI alignment, and documentation completeness
- Maintain central SOP and template libraries, supporting ease of use and accessibility
- Escalate non-compliance or deviations for corrective action
Process Documentation Compliance
- Drive organisation-wide adoption of process documentation standards and practices
- Ensure all business processes across MTN SA are captured, reviewed, and updated in the process repository
- Work with business units to close documentation gaps and maintain accurate, current AS-IS maps.
Reporting and Quality Assurance
- Generate reporting dashboards and metrics on process performance, process coverage, and governance adherence
- Track usage and repository contributions by business unit or project
- Provide monthly and quarterly updates to the Process Governance Forum or relevant steering bodies
Process Repository Management
- Maintain structured taxonomy and categorisation of process artefacts by function, segment, and level
- Support continuous clean-up and archival of outdated processes
- Implement metadata tagging and search optimisation within the repository
Stakeholder Engagement and Change Support
- Collaborate with business units, analysts, and governance leads to promote standard use of tools and templates
- Support training and awareness sessions on process standards and tooling
- Contribute to communication and rollout of governance changes, enhancements, and quality initiatives
Process Improvement and Innovation Enablement
- Support prioritised improvement initiatives by enabling documentation readiness
- Provide guidance on linking process maps to improvement or automation opportunities
- Collaborate with Process Engineers to ensure technical alignment in process lifecycle management
Qualifications
Education:
- Diploma or certificate in Office Administration, Business Administration or a related field
- Relevant certifications in process improvement, business analysis, or quality management are advantageous.
Certification in:
- SAFe or Agile Fundamentals certification is advantageous.
- Basic certificate in Lean Six Sigma or process improvement
Experience:
- Minimum of 2–3 years’ work experience, including:
- 1–2 years in a process governance, process documentation, or tool administration role or project office
- Hands-on experience working with BPM repositories and tools (e.g., iServer, ARIS, Visio)
- Experience supporting governance or compliance frameworks
- Familiarity with process lifecycle management, standards, and document control
- Experience working in cross-functional teams and understanding agile principles
Apply Before 09/08/2025
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Job Description
- Designing, mapping, and optimisation of business processes in line with enterprise objectives and standards.
- Apply Lean, Six Sigma, and industrial engineering principles to identify inefficiencies and propose improvement opportunities.
- Assist in evaluating and preparing business processes for automation in collaboration with technical teams.
- Contribute to the creation and maintenance of standardised process documentation, SOPs, and performance metrics.
- Collaborate with cross-functional teams to support process improvement initiatives and change adoption.
- Maintain and update process repositories, documentation libraries, and governance records.
- Monitor process performance and support continuous improvement efforts through data analysis and stakeholder feedback.
Responsibilities
Process Design, Analysis, and Optimization
- Capture AS-IS and TO-BE business processes using BPMN
- Conduct process mapping, basic time-and-motion studies, and root cause analysis to identify inefficiencies.
- Define and support implementation of process KPIs and measurement frameworks.
- Leverage data from systems, logs, and reports to identify performance gaps, bottlenecks, and opportunities for optimization.
- Use data-driven insights to priorities improvements and inform process design recommendations.
- Elicit and analyze existing processes through JAD sessions, structured walkthroughs, and observations.
- Align business processes with system capabilities and operating model requirements.
- Critically assess information from multiple sources to distinguish between stated requirements and underlying business needs.
Process Automation and Enablement
- Identify manual, repetitive processes that are suitable for automation and assist with initial feasibility assessments.
- Document process rules, exception paths, and dependencies required for RPA and workflow automation design.
- Liaise with the Automation and AI teams to support the design and testing of automated workflows.
- Track progress of automation implementations and support post-deployment business readiness and user training.
- Assist in defining business success measures and collecting data to assess the impact of automation initiatives.
Standards, Templates, and Governance
- Develop and maintain standard operating procedures (SOPs), templates, and process governance documents.
- Evaluate process improvement and automation opportunities submitted by business units.
- Ensure all process artefacts are version-controlled and aligned with MTN’s enterprise standards.
- Support adherence to process quality and documentation standards across business units.
- Highlight deviations from defined standards and escalate as required for corrective action.
Delivery Capability Enablement
- Apply process engineering techniques such as SIPOC, value stream mapping, and fishbone analysis to support team deliverables.
- Participate in team training and knowledge sharing sessions to uplift process capability maturity.
- Support the documentation and sharing of lessons learned and best practices across optimization teams.
Process Portfolio and Prioritization
- Contribute to the enterprise process optimization backlog by identifying and capturing improvement ideas.
- Collaborate with demand managers, IS teams, and delivery leads to align improvements with available capacity.
Stakeholder Engagement and Change Management
- Work with business units, analysts, and process owners to validate process maps, gather feedback, and support improvements.
- Support rollout and change activities by preparing process handover packs, training guides, and communication material.
- Assist in documenting user feedback and supporting ongoing stakeholder engagement and adoption monitoring.
Continuous Improvement and Monitoring
- Track process performance against KPIs post-implementation and support updates to improve effectiveness.
- Participate in benefit realization reviews and assist in gathering evidence of impact.
- Support the institutionalization of a continuous improvement culture through feedback loops and process updates.
Information Management and Reporting
- Maintain and update a central repository of approved business process documentation and artefacts.
- Ensure process metrics and status updates are tracked, reported, and fed into enterprise dashboards.
- Support traceability of process changes from business requirement through to implementation and benefit realization.
- Contribute to reporting on business process optimization, automation, and quality assurance initiatives.
Qualifications
Education:
- Bachelor’s degree/BTech in industrial engineering, Chemical Engineering, or a related field.
- Relevant certifications in process improvement, business analysis, or quality management are advantageous.
Certification in:
- Lean Six Sigma Yellow Belt required; Green Belt is advantageous.
- SAFe or Agile Fundamentals certification is advantageous.
- Exposure to Robotic Process Automation (e.g., UiPath, Blue Prism) or workflow tools is beneficial.
Experience:
Minimum of 3–5 years’ work experience, including:
- 2–3 years’ experience in business process design, process analysis, or industrial engineering within a medium to large organizations.
- Hands-on experience with documenting, analyzing, and improving business processes using recognized methodologies (e.g., Lean, Six Sigma).
- Exposure to or participation in automation projects (e.g., RPA, workflow digitization) is desirable.
- Experience using process modelling tools such as Visio, ARIS, or similar platforms.
- Familiarity with agile ways of working and collaborative delivery environments is beneficial.
- Strong skills in gathering requirements, preparing documentation, and analyzing process data.
- Experience in a telecommunications or technology-driven environment is advantageous but not required.
Apply Before 09/08/2025
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