Consultant - RAFM Strategy Planning and Operations Management. at MTN

Responsibilities

The Executive Assistant: Group Company Secretary will be accountable to achieve the following objectives:

Strategic Planning Support

• Provide support to the lead role in with regards to the Group RAFM strategy in relation to large-scale transformational changes from an execution planning perspective including program design, capacity, costs, benefits, timelines and quality considerations.
• Support the Lead role in managing the business planning cycle for RAFM Group and Operating companies to align the delivery of key strategic imperatives and resource planning. 
• Interact with and engage the key RAFM managers in obtaining inputs to the strategic plan on an annual basis, including consideration for historical performance, industry requirements and trends, management priorities and OPCO inputs.
• Develop business cases for strategic transformational projects presenting it to Functional Lead for approval.
• Assist with the preparation and the dissemination of draft strategic plans for RAFM in each calendar year, with the management team.
• Support with the dissemination of the execution plan to all affected and interested stakeholders

Operational Delivery

• Monitor, review and report on the RAFM strategic initiatives and projects across the group
• Ensure integration of RAFM strategic initiatives into budget and business plan.
•  Support the Lead in assessing and approving of the Group RAFM strategic goals to be cascaded to OPCOs.
• Support the Lead in defining the workstream scope required to achieve a given set of strategic program objectives.
• Support line manager in creating the detailed work plan to deliver the scope of the RAFM strategic initiatives and projects.
• Support line manager to facilitate the change management and capability building needed to achieve the RAFM strategy.
• Ensure that reports are available for submission to Executive with timelines and deliverables on the strategic initiatives.
• Maintain relationships with external industry experts to identify market trends, competitive dynamics, acquisition and partnership ideas.
• Define and develop the end-to-end value chain for RAFM strategy planning processes, with both the business and rules of engagement.
• Prepare the RAFM strategy and execution planning documentation that will be used to engage and communicate with key stakeholders. 
• Support line manager and HR to formalise and socialise a future fitting integrated RAFM talent strategy through learning and development programmes.

Stakeholder Management

• Identify and manage key stakeholders and customers relating to RAFM strategic delivery.
• Oversee relevant framework development for the supply and performance of services from and to customer and stakeholders.
• Build tactical and operational relationships with management within customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed.
• Support to the line manager to create positive change in awareness and engagement levels of key stakeholders and all staff in supporting the design of a revenue responsible organisation.

Key Deliverables

• Effective diary and calendar management
• Tracking of forum engagements and actions 
• Effective Document management 

Role Dependencies

• Active support from Senior Manager: RAFM Strategy & Transformation Office
• Understanding of Opco RAFM teams
• Understanding of Internal systems and tools

Qualifications

Education:

• Bachelor’s degree – BCom/ B.Sc. or related
• Project Management qualification or certification – Prince/PMBOK
• Change Management certification advantageous
• Preferable - CISA/CISM/CGEIT certifications advantageous 
• Regional and international travel (if required)

Experience:

• At least 5 years of strategy planning and operations experience in a complex, technology-oriented industry
• At least 3 to 5 years of transformational programme/project experience.
• A good working knowledge of telecommunications technology principles and application. 
• At least 5 years of working knowledge with internal control and governance systems and environments
• Working experience in a Group company environment is beneficial

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute

Functional Competencies:

• Service Excellence
• Technical Assurance
• Revenue Assurance Operations
• Fraud Management

Competencies:

• Manages multiple initiatives and projects simultaneously with strong organisational skills and the ability to prioritises effectively under pressure.
• Works collaboratively across teams, embraces change, and approaches challenges with a proactive and solution-oriented mindset.
• In-depth awareness of macro-environmental trends

Apply Before 09/04/2025