LDSC Agent/Ops Controller at Averda

About the job

• The LDSC agent will be responsible for the following job functions within the LDSC.
• These functions are split between a Generic and Focused modelThe Generic functions will apply tall levels of the LDSC agent

Responsibilities

• Drive the overall customer experience.
• Comply with Access, Time & Attendance (ATA) policies.
• Comply with Health, Safety and Environment policies
• Risk Management
• Dispatching
• Route Planning
• Customer Reporting
• Fleet Administration
• Fulfilment & Bookings
• Complaints | Escalations Management
• Master Data management
• Service Delivery
• Access, Time & Attendance
• Quality Assurance
• Customer Experience

Qualifications

• Matric 

Knowledge

• Knowledge of customer services principles and practices 
• Knowledge of contact Centre, telephony 
• Good data entry and typing skills 
• Problem analysis 
• Problem Solving 

skills

• Ability task probing questions and diffuse tense situations

Experience

• 2-3 years in a similar role in either Contact Centre, Operations environment or face tface