Lead Business Analyst at Nexio

ROLE REQUIREMENT

• Facilitate information gathering sessions.
• Perform requirements gathering and analysis using:
• analytical techniques, interview techniques, data gathering techniques, current system documentation, business modelling methods, business process, rules and logic and data gathering.
• Use information gathered to convert into solutions to solve complex issues, development of implementation plans, development of requirements specifications.
• To perform gap analysis and create Business requirement documentation based on the results of the analysis.
• Create business presentations.
• Design new processes by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Communicate effectively in both verbal and written (requirements and design specifications) form, as well as have an overall ability to be clear and concise in all communications.
• Accurately determine, assign, track and manage project tasks, activity, documentation, time information per project standards.
• Accurately assess the risks associated with each solution element.
• Effectively manage multiple priorities.
• Create user requirements, and articulate user stories.
• Define software configuration specifications.
• Improves systems by studying current practices, designing modifications.
• Recommends controls by identifying problems, writing improved procedures.
• Create support and process documents.
• Any other duties as assigned

KEY COMPETENCIES
 

• Leading, coordinating and defining business processes and how they interact with client’s corporate systems by researching, analysing and documenting existing and desired system and business requirements
• Working with users and business stakeholders to document support methodology
• Identify business requirements – evaluate and translate into technical specifications
  Interface with other functional groups
• Actively contribute to ongoing process improvement
• Thorough working knowledge of the SDLC models/methodologies, IT systems and their direct implementation to projects.
• Strong business and systems analysis skills, test planning and testing skills, troubleshooting skills and experience with numerous environments and architectures.
• Experience in data gathering and facilitation techniques (i.e. meetings and JAD sessions).
• Experience with requirements management, use case and modelling tools.
• Experience with applying and general knowledge of various analysis and gathering approaches, methodologies and models.
• Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels.
• Communicate plan, progress, and issues in a timely manner
• Ensures tasks are prioritised appropriately and completed timeously. 
• Proposes and executes solutions to problems encountered. 
• Uses initiative to find ways of adding value to Nexio without waiting for instructions from management. 
• Uses past experience and initiative to implement improvement strategies to service tower. 
• Assists in developing checklists to monitor health and remediate issues experienced by systems and tools used by team. 
• Assists in developing standard operating procedures for the operational tasks of the team.  

QUALIFICATIONS & EXPERIENCE

• At least 2 years’ experience as a Business Analyst in a complex services environment
• Must be an effective communicator
• Knows how to ‘get things done’ with professionalism
• Has knowledge of complex IT Service Management environments understand and analyse the data produced by the different systems.
• ITIL Foundation Certificate
• Proficiency in Microsoft Word, Excel and PowerPoint