Lead Consultant: Commercial Design and Packaging at SITA SOC (Ltd)

Purpose of the job

• Provide input in the crafting of Product Portfolio Strategy and Roadmaps. Responsible for the Product and Service Life-Cycle Management, Commercial Design and Packaging of SITA Products and Services such as Networks, Cloud & Hosting, Digital Services, Cybersecurity, Unified Communications, End User Computing and IT Consulting. The Lead Consultant will also be expected to design and implement a Go-To-Market Plan in collaboration with CRMs and Customer Advocates. To provide support to the LoBs during Product Development Lifecycle. Assist the Senior Manager to implement Product Management Philosophy aligned to the SITA Strategy, SITA Business Model and SITA Engagement Model. Responsible for driving market research including benchmarking of products and services, and customer value propositions across all SITA service categories. Drive product efficiency initiatives by providing input in processes and systems required to manage customer end to end.

Key Responsibility Areas

• Packaging of Products and Services according to the Products and Services Lifecyle Management Framework
• Service Catalogue Management
• Cross-functional collaboration and stakeholder management
• Market and Competitive Analysis
• Service Information Management for Sales Enablement
• Commercial Packaging Governance.

Qualifications and Experience

• Minimum: 3-Year National Diploma/ bachelor’s degree in computer science, Information Technology, Business Management, Commerce, Engineering, or a related field. @NQF 6.
• Certifications: Professional certification in Product Management/ Business Analysis / ITIL / Project Management is advantageous, not mandatory.
• Experience: Minimum 7-8 years’ experience in ICT with operational responsibilities in a large corporate/public sector organisation. At least 5 of these years should be in product and service packaging and -management, service catalogue development and management, SLA development, proposal development.
• Experience presenting to executive stakeholders.

Technical Competencies Description

• Knowledge of: Business fundamentals. Business acumen. Commercial acumen. Product and Service Lifecycle Management. Service Design. Business Analysis. Market Analysis. Desktop Benchmarking. Project Management principles. Collaboration. Planning and organising. Innovative Thinking. Problem Solving. Working with Tools & Technology. Government ICT policies and compliance. Risk and governance management procedures and requirements. Strategic and tactical management.

Deadline:20th October,2026