Lead, Customer Journey Design at Standard Bank Group

JOB DESCRIPTION

• To conduct research (analytics, ethnographic research, usability testing and surveys), design (wire-framing), prototyping within the Business Units while reporting to the Lead, Experience Designer in order to realise business objectives and leverage customer insights, using service design principles and methodologies.

QUALIFICATIONS
Minimum Qualifications

• A Degree in Information Studies / Information Technology would be beneficial.

Experienced Required

• 8-10 years experience with regards to managing a team of UX-designers.
• Strategy development, strong workshop facilitation with senior stakeholders, as well as developing UX-standards and monitoring adherence to these standards.
• Ability to develop and drive cost management and budgetary control within the area of control to manage operating expenditure.

ADDITIONAL INFORMATION
Technical Competencies

• Ability to clearly express ideas and transfer concepts to others.
• Ability to write high quality communication that is suited to the channel and target audience and effectively meets the communication objective.
• Ability to express ideas by means of clear and effective writing, in order to support professional communication internally and externally to the Bank

Other requirements

• International travel may be required