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  • Posted: Mar 1, 2023
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Head, Technology Costing & Recoveries

    JOB DESCRIPTION

    • The role will be responsible for the accountability (and overall management) of the Costing and Recoveries Function across all the relevant Group Shared Services business areas. This function, in particular, includes supporting Business partners (including fellow Finance partners) to plan, co-ordinate and manage their business from a costing and recoveries perspective.

    QUALIFICATIONS
    Minimum Qualifications

    • Type of Qualification: Bachelor's Degree
    • Field of Study: BCom in Cost and Management Accounting, Mathematics, Statistics, Analytics / BTECH Cost and Management Accounting, Mathematics Statistics, Analytics
    • Other Minimum Qualifications, Certifications or Professional Memberships: Post Graduate in Cost and Management accounting, Mathematics Statistics

    Experience Required

    • Finance
    • 5-7 Years
    • Costing and Recoveries (FMCG and/or Banking experience)
    • SAP PCM or similar recovery and costing tool
    • Financial/Analytical Modelling

    ADDITIONAL INFORMATION
    Behavioural Competencies:

    • Providing Insights
    • Interpreting Data
    • Establishing Rapport
    • Completing Tasks
    • Taking Action

    Technical Competencies:

    • Financial Acumen
    • Financial Analysis
    • Management Accounting
    • Project Planning
    • Transfer Pricing

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    Specialist, Data Governance

    JOB DESCRIPTION

    • Implement data governance strategies, frameworks and roadmaps. Responsible for the execution of Data Governance related activities by monitoring the effectiveness of and adherence to governance processes that support the active management of identified information, data practices and data assets according to agreed standards and policies. To co-ordinate requests and execute requirements from regulatory and governance bodies pertaining to Data Services.
    • Ensure compliance with all applicable policies, standards, systems, processes, and procedures so that all relevant risk and governance requirements are fulfilled incorporating the four pillars of risk management, i.e. security, risk, privacy and compliance management.  Implement the baseline requirements as well as the process for closure of significant data issues in collaboration with the risk fraternity and Group Internal Audit
    • Implement data governance strategies, framework(s) and roadmap(s) aligned to the group strategy to drive adherence to governance processes.  Give input into the development or review of the data management policy, standards and process documents to ensure that standard repeatable outcomes are achievable.  Implement Data Governance decision rights.
    • Work closely with IT to provide assurance by performing baseline, design and post implementation reviews to secure and protect data for optimum performance of systems.

    QUALIFICATIONS
    Minimum Qualifications, certifications or professional memberships

    • Degree - Information Studies (Min)

    ADDITIONAL INFORMATION
    Experience Required

    • 3 - 4 years: Experience with and understanding of risk management and terminology within related area of financial services, such as banking, investment asset management or insurance. Understanding of related products and services, and basic business processes.
    • 3 - 4 years: Sound knowledge and understanding of policies (including but not limited to Protection of Personal Information Act (POPI), financial market acts, International Financial Reporting Standards (IFRS) and Business Unit specific regulatory requirements/legislation. Knowledge of DAMA Framework for end-to-end Information Lifecycle. Knowledge of Internal Audit, Governance Frameworks, COBIT 5, King IV, Knowledge of Industry Frameworks: e.g. PCI-DSS.
    • 5 - 7 years: Experience in data and information environment with knowledge of Data Management and sound understanding of capabilities of the landscape e.g. data modelling - how to translate data governance into a business value/understanding.  Experience in providing information governance assurance to business stakeholders.  Experience in data remediation practices.  Exposure to various Business Support functions.

    Behavioural & Technical Competencies

    • Adopting Practical Approaches: Adopting practical solutions with an emphasis on learning by doing. This competency requires individuals to utilise common sense when required. Ultimately, this competency is important in order to ensure that organisations implement feasible solutions.
    • Convincing People: This competency is about bringing others over to your point of view. The emphasis in this competency is on being persuasive and taking a negotiating approach. In addition, Convincing People focuses on individuals being able to shape others opinions.
    • Developing Strategies: This competency includes facets of behaviour such as being visionary and establishing effective plans that take into consideration long-term aspects. This competency also includes the need for individuals to focus on identifying trends.
    • Examining Information: This competency serves to aid effective problem solving and requires being effective at probing and analysing situations efficiently and accurately. This competency is important because without sufficient analysis, effective solutions become less probable. In addition, poor analysis makes it more likely that individuals become confused and anxious, bored, error prone or overwhelmed by detail, which also impacts negatively on successful problem solving.
    • Business Acumen (Audit): Understand the Banking industry and the impact that the economic and regulatory environment have on the organisation. Application of this knowledge in the assessment of risks and recommend appropriate control and quality frameworks.
    • Data Compliance: The ability to interpret regulations, laws and business requirements that apply to data and to provide information to business on how to comply.
    • Data Management (Administration): The ability to effectively and efficiently manage business related data in an accurate manner, through the application of various technologies.
    • Data Quality: The ability to implement operational techniques and activities that are used to fulfil requirements for data quality including: improvement, control, management or assurance of data quality.

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    Officer, Client Experience Execution

    JOB DESCRIPTION

    • To track, monitor and report on adherence to the group complaints management framework in order to understand its origin and put measures in place to prevent reoccurrences. To conduct root cause analysis on customer service failures to identify problem areas and where necessary make the relevant recommendations.

    QUALIFICATIONS
    Minimum qualifications

    • Business/Commerce Degree
    • Advanced Ms Office Suite skills

    Experience Required

    • 3-4 years experience
    • Experience in complaints management and application of complaints regulations.
    • Experience in data analysis, problem identification and reporting.
    • Experience in understanding the groups operations, understanding distribution channels, products, processes, and systems.

    ADDITIONAL INFORMATION
    Technical Competencies

    • Ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply.
    • Demonstrates knowledge and understanding of risk management methodologies, tools, governance structures and regulatory requirements for good management of risk.
    • Ability to plan, initiate, execute, control and close projects related to a relevant function.
    • Ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users.
    • The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising.

    Behavioral Competencies

    • Developing strategies
    • Following Procedures
    • Interpreting Feedback
    • Provide Insights
    • Following Procedures

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    Lead, Customer Journey Design

    JOB DESCRIPTION

    • To conduct research (analytics, ethnographic research, usability testing and surveys), design (wire-framing), prototyping within the Business Units while reporting to the Lead, Experience Designer in order to realise business objectives and leverage customer insights, using service design principles and methodologies.

    QUALIFICATIONS
    Minimum Qualifications

    • A Degree in Information Studies / Information Technology would be beneficial.

    Experienced Required

    • 8-10 years experience with regards to managing a team of UX-designers.
    • Strategy development, strong workshop facilitation with senior stakeholders, as well as developing UX-standards and monitoring adherence to these standards.
    • Ability to develop and drive cost management and budgetary control within the area of control to manage operating expenditure.

    ADDITIONAL INFORMATION
    Technical Competencies

    • Ability to clearly express ideas and transfer concepts to others.
    • Ability to write high quality communication that is suited to the channel and target audience and effectively meets the communication objective.
    • Ability to express ideas by means of clear and effective writing, in order to support professional communication internally and externally to the Bank

    Other requirements

    • International travel may be required

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    Manager, Credit Evaluation - Cape Town

    JOB DESCRIPTION

    • Assessment and evaluation of lending applications for clients (individuals and businesses) based on sound credit risk and affordability assessments, financial principles and credit policies which will support growth of the asset book of the bank and manage credit losses by ensuring sound lending credit principles are applied at all times and that lending is within the Bank’s risk appetite parameters.
    • Support business partners in understanding and meeting client lending needs.
    • The jobholder may operate in one or more of the segments as required by business needs.

    QUALIFICATIONS
    Minimum Qualification

    • Business Commerce Degree,
    • National Certificate or Credit diploma
    • other relevant credit or on-the-job training

    Minimum Experience

    • 3-4 Years’ experience in intuitive credit assessment and decisioning in relevant segment and products (i.e. across personal, lifestyle & entrepreneur).
    • Good knowledge and understanding of financial statements.
    • Knowledge and understanding of repayment structures, collateral and collection processes within the banking environment.
    • Understanding of legalities associated with lending and collateral.

    ADDITIONAL INFORMATION
    Behavioural Competencies

    • Making Decisions
    • Analysing Solutions
    • Developing Relationships
    • Coping with Pressure
    • Taking Action

    Technical Competencies

    • Computer Literacy
    • Risk Principles
    • Legal Principles – Collateral
    • Credit Process
    • Credit Granting

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    Head, Compliance Risk Integration and Assurance

    JOB DESCRIPTION

    • To design and lead the integration of Compliance Risk across all Client Segments, Solutions, Corporate Functions, Africa Regions & countries across the Std Bank Group in order to provide a complete view of all compliance risks across the entire Group, influence executives to ensure that the Bank's operations are undertaken in a compliant manner to avoid operational losses, fines, penalties or reputational damage to the Bank & enable the compliance competitive advantage of the organisation.

    QUALIFICATIONS

    • Bachelor's Degree in Audit/Business/Risk Management/Commerce

    Experience Required

    • 5-7 years in Business Enablement 
    • Experience in providing enabling functions support to a business unit across multiple disciplines in order to drive effective risk integration initiatives.
    • The role requires a solid understanding of banking products and activities, and a sound knowledge of the regulatory requirements and reporting obligations within the financial services sector. 
    • 8-10 years in Compliance Operations
    • The role requires a seasoned expert in Compliance with a sound knowledge of the relevant regulatory requirements and upcoming developments applicable to a specific business area as well as a solid understanding of banking products and activities.

    ADDITIONAL INFORMATION
    Competencies:

    • Providing Insights
    • Adopting Practical Approaches
    • Examining Information
    • Convincing People
    • Challenging Ideas
    • Interacting with People
    • Establishing Rapport
    • Making Decisions
    • Empowering Individuals
    • Embracing Change
    • Upholding Standards
    • Taking Action
    • Financial Acumen
    • Process Governance
    • Promote Good Governance, Risk & Control
    • Business Acumen 
    • Project Management 

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    Analyst, Metadata, Fraud Risk Management

    JOB DESCRIPTION

    • To ensure that data assets are accurately built and continuously maintained through the discipline of metadata management and data modelling to deliver simplistic, standardised and user-friendly data terms and definitions that underpin the data landscapes. Responsible for executing on Metadata strategies in line with Enterprise Metadata policies and frameworks.

    QUALIFICATIONS
    Minimum Qualifications

    • Degree in Information Technology

    Experience Required

    • Technology
    • Technology Business Partnering

    Experience Required

    • 1-2 years
    • Understand IT security controls associated with metadata.

    Business Support

    • Business Information Services

    Experience Required

    • 1-2 years
    • Knowledge of industry standards and best practice on metadata including governance as well as organisational frameworks to produce localised procedures and standards. Working knowledge of tools and associated capabilities, practices and processes for the creation, integration and maintenance of metadata throughout an organisation.

    Business Support

    • Business Enablement

    Experience Required

    • 3-4 years
    • Experience in a research library environment, which includes library cataloguing and experience with creation and maintenance of records for similar large metadata repositories.

    ADDITIONAL INFORMATION
    Competencies

    • Exploring Possibilities
    • Developing Strategies
    • Providing Insights
    • Adopting Practical Approaches
    • Examining Information
    • Documenting Facts
    • Interpreting Data
    • Convincing People
    • Inviting Feedback
    • Team Working
    • Upholding Standards
    • Taking Action
    • Evaluation of Internal Controls
    • Remedial Action Development
    • Process Governance
    • Information Management
    • Data Management (Administration)
       

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    Head- NFR: Ops, Payments & Emerging Tech

    JOB DESCRIPTION

    • Provide strategic leadership and implementation of the Group’s Non-Financial Risk management framework, processes and systems as a key enabler to achieving the Standard Bank Group’s strategic and business objectives for its group-wide operations, payments, data and related portfolio of emerging technologies and Big Tech relationships.
    • Be a trusted risk management partner that equips respective businesses and country teams within the stipulated portfolios across the group, with appropriate risk management tools to mitigate financial, reputational and regulatory impact of operational risk exposures. This will require the anticipation of external drivers coupled with impacts of current and planned products, new technologies, and processes which may introduce strategic changes on the risk profile of the group. Guide decision making on control enhancements required to manage and mitigate these risks within groupwide risk appetite requirements.
    • Provide Group-level oversight and view of the soundness of controls & risk status of the group’s operations, payments, data and portfolio of emerging technologies, drawing on input from Country business and non-financial risk partners.

    QUALIFICATIONS

    • A tertiary degree in Risk Management and/or Accounting, Commercial would be a minimum requirement for this role.
    • Post Graduate Degree in Risk Management, Finance/Accounting or Business Commerce
    • Preferred: Master's degree in risk management, Business Commerce, or Specialized Technology or Engineering would be preferred.

    Experience Required:

    • More than 15 years' work experience in Risk Management. The role requires a leader seasoned and expert in Risk Management with profound knowledge of the full dimensions of the field but specific focus on non-financial risks – particularly Technology, Cyber, Data, and Operations.
    • Regulatory environment savvy, a proven track record in large scale and high-level leadership and capable of influencing seasoned leaders as well as employees and regulators. As an influential leader has the capacity to manoeuvre through the landscape of relevant decision makers in industry and drive change.

    ADDITIONAL INFORMATION
    Competencies:

    • Exploring Possibilities
    • Developing Strategies
    • Providing Insights
    • Developing Expertise
    • Convincing People
    • Challenging Ideas
    • Making Decisions
    • Directing People
    • Empowering Individuals
    • Embracing Change
    • Valuing Individuals
    • Upholding Standards
    • Evaluation of Internal Controls
    • Promote Good Governance, Risk & Control
    • Evaluating Risk Management Effectiveness
    • Financial Acumen
    • Quality Orientation
    • Legal Compliance

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    Universal Banker (Level 1) - Bethlehem

    JOB DESCRIPTION

    • To perform any Universal Banking functions as required as part of a learnership programme, which could include inbound and outbound sales and service functionality.

    QUALIFICATIONS
    Minimum Qualification: 

    • Matric coupled with a completed FAIS qualification (at least NQF Level 5)

    Experience Required:

    • RE 5 - advantageous
    • 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
    • 1 year experience in sales

    ADDITIONAL INFORMATION
    Behavioural Competencies:

    • Generating Ideas
    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Convincing People

    Technical Competencies:

    • Banking Process & Procedures
    • Client Acceptance & Review
    • Application & Submission Verification (Consumer Banking)
    • Customer Understanding ( Consumer Banking)
    • Product and Services Knowledge

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    Defended Legal

    JOB DESCRIPTION

    • The role entails receiving and vetting new inflow, preparing documents, vetting affidavits, agreements and correspondence, trial preparation and invoice management, all within the agreed timelines and in line with agreed Service Level Agreements (“SLA”).
    • The analysis of the legal correspondence and attorney reports received with the objective to interpret and understand the content. 
    • The role further requires management of external attorney relationships and influencing attorney behaviour. The role performs across product, Home Loans, VAF, Business Lending, Retails Lending, Card Lending, Diners Club and Access Loans.

    QUALIFICATIONS
    Minimum Qualifications

    • Preferred Legal Degree/ LLB , Degree in Risk Management
    • Admitted Attorney

    Experienced Required

    • 2-4years in civil litigation process including defended legal procedures
    • 2-4 years in a banking environment including credit product knowledge
    • Excellent verbal and written communication
    • Advanced knowledge of the Consumer Protection Act
    • Advanced knowledge of the National Credit Act
    • Advanced knowledge of the Prescription Act

    ADDITIONAL INFORMATION
    Technical Competencies

    • Legal Drafting
    • Advanced MS Office Suite
    • Legal drafting
    • Excellent capability to drive results
    • Strong administrative ability

    Behavioural Competencies

    • Checking details
    • Making decisions
    • Following procedure
    • Team Work
    • Legal knowledge
       

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    Manager, Credit Solution Configuration

    JOB DESCRIPTION

    • To build / configure, test and deploy automated decision solutions for all Personal and Business products across the risk lifecycle for a particular stream (e.g., origination, account management or collections - to be customised per jobholder). To provide input into workflow process design, decision tree configuration, champion challenger configuration, testing and implementation.  

    QUALIFICATIONS
    Minimum Qualifications

    • Degree in Information Technology/ Computer Science/Business Commerce

    Experience Required

    • 1-2 years
    • Experience across the credit lifecycle
    • Experience in configuration of decision technology software.
    • Exposure to financial products.
    • Exposure to translating business and functional requirements into technical specifications.
    • Experience in managing product lifecycles development and analysis in a financial services environment.

    ADDITIONAL INFORMATION
    Technical Competencies

    • Configuration Management
    • Stakeholder Management
    • Systems Design
    • IT Strategy and planning

    Leadership Competency

    • Effectively and strategically influences across the organisation, based on previously established credibility and respect, as well as understanding the organisational dynamics, politics and interpersonal context.
    • Enables and empowers the team to implement/execute a strategic vision or change for the better. Leads with passion and energy.

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    Universal Banker (Level 1) - Parys

    JOB DESCRIPTION

    • To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

    QUALIFICATIONS
    Minimum Qualification 

    • NQF5 Relevant FAIS qualification and experience.

    Experience Required

    • 1-2 years
    • If no FAIS experience, would then need to operate under supervision.
    • Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

    ADDITIONAL INFORMATION
    Behavioural Competencies

    • Generating Ideas
    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Convincing People

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    Manager, Pricing & Revenue Management

    JOB DESCRIPTION

    • To oversee and manage the Pricing, Return on Equity and profit optisimization, ensuring customer service levels are continuously maintained and improved.

    QUALIFICATIONS

    • B Com Degree or related degree with subjects such as Finance, Accounting, Business, Statistics and Mathematics
    • 5 - 8 years’ experience within a product house (preferably in Vehicle and Asset Finance).
    • Experience in operations and managing change processes.
    • Ensures competitive pricing of the Vehicle and Asset Finance for the relevant market, including price elasticity of pricing changes.

    ADDITIONAL INFORMATION

    • Knowledge of varies costs involved in deals 
    • Knowledge of Risk grades and credit knowledge (probability of default and expected loss)
    • Good relationship with rate arbitrations and reversals team
    • Understanding of Basel II and III.
    • Knowledge of banking products, specifically Vehicle and Asset Finance.
    • Knowledge of Vehicle and Asset Finance operations and systems.

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    Officer, FAIS Enablement

    JOB DESCRIPTION

    • To implement and manage requirements and business controls related to market conduct legislation which will enable Provinces to comply with legislation such as Financial Advisory and Intermediary Services (FAIS). Act as subject matter expert (SME) within the province for all FAIS related matters.

    QUALIFICATIONS
    Minimum Qualifications 

    • Diploma in Business Commerce

    Experience Required

    • 3-4 years. The jobholder is required to have an understanding and knowledge of general branch banking, processes and procedures. Experience in the application of FAIS in Client Coverage, as well as a thorough understanding of the legislation.

    ADDITIONAL INFORMATION
    Behavioural Competencies

    • Making Decisions
    • Directing People
    • Inviting Feedback
    • Embracing Change
    • Team Working

    Technical Competencies

    • Evaluation of Internal Controls
    • Remedial Action Development
    • Compliance
    • Project Administration Skills
    • Data Management (Administration)
    • Audit Report Writing

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    Universal Banker (Level1) - Vrede

    JOB DESCRIPTION

    • To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

    QUALIFICATIONS
    Minimum Qualifications

    • NQF Level 5 FAIS Aligned Qualification

    Experience

    • Branch Operations
    • 1-2 years Relevant FAIS qualification and experience.
    • Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

    ADDITIONAL INFORMATION
    Behavioural Competencies

    • Generating Ideas
    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Convincing People

    Technical Competencies

    • Banking Process & Procedures
    • Client Acceptance & Review
    • Application & Submission Verification (Consumer Banking)
    • Customer Understanding ( Consumer Banking)
    • Product Knowledge (Consumer Banking)

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    Feature Analyst, Anti Financial Crime Compliance

    JOB DESCRIPTION

    • To clarify business requirements, documenting associated user stories and acceptance criteria, through in-work collaboration with business stakeholders, cross functional teams and product owners contributing to the accurate and effective end-to-end delivery of expectations. To assume the role of scrum master within the Feature team if required

    QUALIFICATIONS

    • Bachelor's Degree in Information Technology

    Experience Required

    • 5-7 years in Technology Analysis & Design
    • Proven experience in requirements elicitation, gathering, documentation and management and analysing business needs and provide solutions, working in an agile environment.
    • 5-7 years Technology Partnering & Service Management.  Good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams

    ADDITIONAL INFORMATION
    Competencies:

    • Exploring Possibilities
    • Adopting Practical Approaches
    • Articulating Information
    • Making Decisions
    • Resolving Conflict
    • Inviting Feedback
    • Embracing Change
    • Team Working
    • Upholding Standards
    • Pursuing Goals
    • Taking Action
    • IT Knowledge
    • Research & Information Gathering
    • Stakeholder Management (IT)
    • IT Business Analysis/ Feature Analysis
    • Requirements Gathering and Management

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    Specialist, Market Abuse Surveillance, CIB

    JOB DESCRIPTION

    • To develop and provide specialist advice and guidance with the implementation of the Market Abuse Surveillance Framework across all countries in order to meet the regulatory requirements, to ensure that business is undertaken in a compliant manner, to avoid operational losses, fines, penalties or reputational damage to the organisation and enables the competitive advantage of the platform organisation across Client Segments.

    QUALIFICATIONS

    • A Bachelor's Degree in Finance and Accounting or Mathematical Sciences or Analytics or Quantitative Studies would be a minimum requirement for this job.
    • Charted Financial Analyst (CFA) qualification and ACI dealing certificate - designed to cover the basic competence skills for the new entrants in dealing financial markets roles related to Equity instruments.

    Experience Required:

    • 5-7 years in a Corporate and Investment Banking environment. This role requires a specialist with a deep understanding of banking products and activities, and associated regulatory frameworks, including client assets and transaction reporting obligations. Knowledge of upcoming regulatory developments impacting the financial services. Experience in providing guidance and advice on Market Abuse Surveillance across multiple jurisdictions would be required.
    • 5-7 years.  The role requires a seasoned individual in Global Markets with an advanced understanding of financial and global markets, economic and market drivers, risk and regulatory environments and license holder obligations in relevant jurisdictions.

    ADDITIONAL INFORMATION
    Competencies:

    • Establishing Rapport
    • Exploring Possibilities
    • Interpreting Data
    • Providing Insights
    • Upholding Standards
    • Resolving Conflict
    • Developing Expertise
    • Data Management (Trading and Transacting)
    • Product Knowledge (Trading and Transacting)

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    Consultant, Cash - Pofadder

    JOB DESCRIPTION

    • To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

    QUALIFICATIONS
    Minimum Qualifications

    • Secondary/High school/A levels/Matric

    Experience

    • Branch Operations
    • 1-2 years Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
    • Familiar with the legal aspects regarding cash handling.

    Knowledge of the functions of other departments within the branch.
    ADDITIONAL INFORMATION
    Behavioural Competencies

    • Generating Ideas
    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Examining Information

    Technical Competencies

    • Banking Process & Procedures
    • Application & Submission Verification (Business Banking)
    • Customer Acceptance & Review (Consumer Banking)
    • Customer Understanding ( Consumer Banking)
    • Product Knowledge (Consumer Banking)

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    Personal Assistant, Energy and Infrastructure

    JOB DESCRIPTION

    • To provide end-to-end secretarial support to Executive(s) in Energy & Infrastructure by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and Standards.

    QUALIFICATIONS
    Qualification

    • Degree in Office Administration

    Experience Required

    • 5-7 years' Experience in all aspects of supporting a senior person in the management of their office or administrative requirements.

    ADDITIONAL INFORMATION
    Behavioural Competencies

    • Impressing People
    • Interacting with People
    • Establishing Rapport
    • Following Procedures
    • Travel Arrangements

    Technical Competencies

    • Adopting Practical Approaches
    • Interpreting Data
    • Articulating Information
    • Showing Compusure
    • Checking Details

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    Specialist, Transactional Product Sales

    JOB DESCRIPTION

    • To proactively acquire new business for electronic Banking (e.g., Business Online, IBFX Platform and Digital SA etc.) and cash solutions for existing and new Enterprise and Entrepreneur segment clients, ensuring that revenue growth required for Transactional Product Sales is achieved.
    • Ensures the retention of high value customers through the efficient implementation of the sales and service tactical plan.
    • Accountable for the retention and servicing of the top customers in the portfolio in order to retain profitability.
    • Live Client service principles (e.g., Sunset principles) meet client’s requirements the first time; responding quickly and deliver within the promised turnaround times; keep the customer correctly informed; follow through and own all queries, complaints and requests, take ownership) to improve customer experience.
    • Proactively builds and manages relationships with internal stakeholders (e.g., Merchant, Franchising, BOL operations, Cash Solutions, International Banking desk (IBFX), Acquisition and EVB) in order to generate quality business and growth in the Business client base.

    QUALIFICATIONS

    • Diploma (Business Commerce)

    Experience

    • 3-4 years 
    • Experience as an Account Analyst with exposure to lending principles, sales and client servicing
    • Experience in a back-office Account Support or Customer Service Support role to understand how to interact with the client as well as to process client queries and requests
    • Experience in Credit or Retail Credit Collections responsible to complete credit applications.
    • Must have relevant intermediary experience in respect of FAIS

    ADDITIONAL INFORMATION
    Behavioural Competencies

    • Developing Expertise
    • Team Working
    • Articulating Information
    • Checking Details
    • Embracing Change

    Technical competency

    • Account Opening & Maintenance
    • Product and Services Knowledge
    • Product Knowledge
    • Product Related Systems
    • Risk Awareness

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    Account Analyst, Entrepreneur

    JOB DESCRIPTION

    • To support the Relationship Manager with the day-to-day administrative (portfolio management), sales, operational and credit management functions for an allocated Entrepreneur portfolio. To ensure that all compliance requirements within the portfolio are met and act as a central office-bound contact point for the client, providing sales and service fulfilment aligned to segment targets.

    QUALIFICATIONS
    Minimum Qualifications

    • Relevant NQF 6 qualification (FAIS recognised qualification)

    Experience

    • 3-4 years
    • Business & Commercial Clients
    • Experience as an Account Analyst with exposure to lending principles, sales and client servicing
    • Experience in a back-office Account Support or Client Service Support role to understand how to interact with the client as well as to process client queries and requests
    • Experience in Credit or Retail Credit Collections responsible to complete credit applications

    ADDITIONAL INFORMATION
    Behavioural Competencies:

    • Developing Expertise
    • Team Working
    • Articulating Information
    • Checking Details
    • Embracing Change

    Technical Competencies:

    • Account Opening & Maintenance
    • Product and Services Knowledge
    • Product Related Systems
    • Risk Awareness
    • Risk Management
       

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    Business Manager, AR, Strategy Enablement, Investment Banking

    JOB DESCRIPTION

    • To effectively support the Investment Banking Executive office in achieving and effecting plans on the overall strategic and operational objectives, through the provision of high-quality analytical reporting, project management, reporting and administrative capability, and by positively representing the business to internal and external stakeholders.

    QUALIFICATIONS
    Minimum Qualifications: 

    • Post Graduate Degree in Business Commerce 
    • Master’s degree in Finance or Business Administration (MBA) is preferred

    Experience Required

    • 3 - 4 years experience across a wide range of areas including but not limited to consulting, risk advisory, economic and financial risk advisory, risk operations for CIB. Financial services knowledge including treasury and capital management, project management, business MI and reporting,  administration, stakeholder management, finance, risk, and research
    • 3 - 4 years experience in Client Behaviors, Analytics and reporting
    • 3- 4 years experience in the CIB Client operating model, processes in Investment Banking product suite is ideal
    • 3- 4 years experience in a strategy enablement role, demonstrating the ability to use established networks inside and outside the organization

    ADDITIONAL INFORMATION
    Behavioural Competencies:

    • Adopting Practical Approaches 
    • Articulating Information
    • Convincing People
    • Directing People
    • Interpreting Data

    Technical Competencies

    • Business Acumen (Financial, Business, Risk and Audit)
    • Leadership to Stakeholder Engagement
    • Mind of Customer Experience
    • Risk/ Reward Thinking
    • Verbal Communication

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    Junior Software Engineer

    JOB DESCRIPTION

    • To design, code, test, debug and correct programs in development environments. May also provide support and maintenance of computer systems. Works within a strict framework of programming standards under supervision of senior technical resources.

    QUALIFICATIONS
    Minimum Qualifications

    • Degree in Information Studies

    Experience Required

    • 1-2 years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
    • Cloud based solutions, Desktop automation, Workfusion, Microsoft Power Automate.

    ADDITIONAL INFORMATION
    Behavioural Competencies: 

    • Interpreting Data
    • Articulating Information
    • Embracing Change
    • Team Working
    • Taking Action

    Technical Competencies: 

    • Write Code
    • IT Applications
    • Agile Development
    • Producing Output
    • Python knowledge

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    Cloud Engineer, Linux

    JOB DESCRIPTION

    • A Linux Cloud Systems Engineer is responsible for working in a Unix software environment. The responsibility of the individual is to manage the instances of the private and public cloud infrastructure services and the multiple cloud servers. The professional also leads, oversees and maintains, multiuser computing environment as per the requirements of the organization.  The Linux Cloud Systems Engineer will have to develop, configure, implement and manage the systems that comprise the underlying cloud platform.

    QUALIFICATIONS

    • First Degree in Information Technology, RHCSA Linux certification or equivalent, VMware NSX Certification, Azure or AWS Cloud Certification
    • Relevant experience as a systems administrator in a systems operation’s role
    • Extensive experience in Linux (RHEL and SUSE),  monitoring and auditing systems, experience with Satellite and Capsule, GPFS, Ansible and Terraform
    • Knowledge of networking concepts such as DNS, TCP/IP and firewalls
    • Capability to migrate on-premises workload to service providers

    ADDITIONAL INFORMATION
    Behavioural Competencies:

    • Exploring Possibilities
    • Developing Strategies
    • Analysing Solutions
    • Convincing People
    • Articulating Information

    Technical Competencies:

    • Emerging technology monitoring
    • Change management
    • IT Strategy and Planning
    • Internal and External IT Environment
    • Stakeholder Management

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    Specialist, Technical Engineer, VMWare

    JOB DESCRIPTION

    • The VMware Engineer is responsible for implementing, configuring, and maintaining the VMware virtualization platform. This includes vSphere, vCenter, ESXi, NSX-T, vRA and other related products. The engineer will work closely with other IT team members to ensure a smooth and efficient operation of the virtualization environment. In addition, the engineer will be responsible for troubleshooting any issues that may arise and providing support to users as needed.

    QUALIFICATIONS

    • Minimum 4 years experience working with VMware vSphere in a production environment
    • Experience configuring and managing VMware vCenter Server
    • Experience with VMware ESXi server administration, vRealize Automation with Salt Stack and Powercli
    • Knowledge of networking concepts and protocols (TCP/IP, DHCP, DNS), VMware vSphere, vROPS, vSAN and vRO, storage, networking, management, monitoring, security, performance, capacity, and availability
    • Strong experience maintaining NSX-T environments and significant experience in building physical and virtual networks

    ADDITIONAL INFORMATION
    Behavioural Competencies:

    • Generating Ideas
    • Providing Insights
    • Developing Strategies
    • Articulating Information
    • Conveying Self-Confidence

    Technical Competencies:

    • Capacity Management
    • Application Knowledge for Support
    • Database Administration
    • Debugging
    • Change Management

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    Personal Assistant, Real Estate Finance

    JOB DESCRIPTION

    • To provide end-to-end secretarial support to Executive(s) in Real Estate Finance by acting as the first point of contact, to ensure all administrative requirements are handled within the required timeframes and standards

    QUALIFICATIONS

    • Diploma or Degree in Office Administration would be preferred

    Experience Required

    • At least 5-7 years' experience in all aspects of supporting an Executive  in the management of their office or administrative requirements.
    • Demonstrated Experience in diary management, travel arrangements, invoicing and office administration on behalf of the Executive 

    ADDITIONAL INFORMATION
    Behavioural Competencies

    • Impressing People
    • Interacting with People
    • Establishing Rapport
    • Following Procedures
    • Travel Arrangements

    Technical Competencies

    • Adopting Practical Approaches
    • Interpreting Data
    • Articulating Information
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    Method of Application

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