Lead Digital Product Manager at Flash Group

Responsibilities:

• Flash Apps (NFA; OFA; USSD App): Managing most effective digital route to market Device range & planning.
• All Merchant Apps - Development; enhancements; performance; roadmaps UI/UX - Flow; ease of use
• Device specifications to ensure speed & reliability.
• POS evolution - Right device for appropriate retail space
• Corporate accounts: Advisory capacity to teams designing architecture of merchant solutions
• Txn speed
• Solar Billing
• Dynamic menu/ dynamic product OneView
• Sumni - data insights & capabilities - ownership (specifications and requirements) Geo mapping solutions
• Migration planning USSD management Rica service Business Portals Money flow
• Wallet management

Interact with Technical Teams and Manage Integration:

• Collaborate with technical teams to ensure seamless integration of virtual products onto Trader devices.
• Coordinate with developers, engineers, and product managers to establish integration requirements and timelines.
• Provide guidance and support throughout the integration process to ensure successful implementation.
• Conduct regular meetings and maintain open communication channels with technical teams.

Integration and Launch of Products:

• Take ownership of integrating and launching various products onto virtual channels, ensuring smooth deployment.
• Develop a thorough understanding of the virtual channels and their technical requirements.
• Coordinate with cross-functional teams, including product management, marketing, and customer support, to facilitate successful product launches.
• Conduct pre-launch testing and validation to ensure compatibility and optimal performance.

Device Hardware and User Experience:

• Understand the hardware specifications of mobile trading devices and provide input to enhance the customer experience.
• Collaborate with hardware engineers and design teams to optimize the device's user interface and functionality.
• Conduct usability testing and gather user feedback to identify areas for improvement.
• Continuously monitor industry trends and technological advancements to propose innovative enhancements.

Quality Assurance and Maintenance:

• Play a pivotal role in quality assurance throughout the product lifecycle, from development to maintenance.
• Develop and implement quality control processes and standards to ensure product stability and performance.
• Collaborate with testing teams to define test cases, conduct testing, and identify and resolve issues.
• Monitor and analyze performance metrics to proactively identify areas for optimization and improvement.
• Coordinate with development teams to address bug fixes, implement updates, and ensure smooth product maintenance.

Device Strategy:

• Develop and execute device strategy plans aligned with business objectives and customer demands.
• Define device rollout and maintenance schedules, considering factors like market demand, product lifecycle, and technical feasibility.
• Plan and coordinate solar migration strategies to ensure seamless transitions for traders.
• Oversee firmware updates and ensure compatibility with virtual products
• Manage different app versions, ensuring backward compatibility and a smooth transition for users.

App Security and Features:

• Collaborate with cybersecurity teams to ensure app security and protect sensitive user information.
• Stay updated on the latest security standards and best practices to implement appropriate security measures.
• Define and manage password management protocols and encryption standards.
• Coordinate with design and development teams to implement user-friendly app features and optimize the user experience.
• Oversee the development of slip templates for traders, ensuring accuracy, compliance, and ease of use.
• Build team and people capabilities through:
• Providing real-time, ongoing coaching and feedback to team members throughout the year
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS.
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs
• Taking action to hire and retain high-performers and address poor performance.
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
• Role modelling the behaviours that support and drive the Flash culture and values.

Minimum Requirements:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Advanced degree preferred.
• Minimum of 8 years of experience in a technical role related to platform management, product integration, or similar.
• Experience in Fintech environment
• Proficiency in project management methodologies and tools.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Familiarity with mobile device hardware specifications and software platforms.
• Knowledge of virtual channels, app security, and quality assurance processes.
• Experience with usability testing, user feedback analysis, and user experience (UI/UX) design principles.
• Understanding of cybersecurity principles and best practices.
• Familiarity with firmware updates, device rollout strategies, and product lifecycle management.
• Excellent communication skills, both verbal and written, to effectively interact with technical teams, stakeholders, and cross-functional teams.
• Ability to lead meetings, facilitate discussions, and maintain open communication channels.
• Strong collaboration skills to work with developers, engineers, product managers, marketing teams, and customer support.
• Strong problem-solving skills to identify issues, analyze root causes, and propose effective solutions.
• Analytical mindset to interpret performance metrics, identify optimization opportunities, and make data-driven decisions.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Demonstrated leadership skills to guide technical teams, provide mentorship, and drive projects to successful completion.
• Strategic thinking to develop device strategy plans aligned with business objectives and market demands.
• Ability to adapt to evolving technology trends and propose innovative solutions to enhance product performance and user experience.

Behavioural Skills / Attributes:

• Strong leadership skills to motivate and guide cross-functional teams towards common goals.
• Ability to inspire confidence, foster collaboration, and resolve conflicts within the team.
• Demonstrated experience in building and leading high-performing teams to achieve business objectives.
• Analytical mindset to approach complex problems, break them down into manageable components, and develop innovative solutions.
• Deep understanding of customer needs, preferences, and pain points to inform product development and improvement efforts.
• Meticulous attention to detail to ensure accuracy and precision in all aspects of platform management, integration, and quality assurance.