Jobs at Flash Group

RESPONSIBILITIES:

• Build, plan and execute a comprehensive paid digital marketing campaign strategy. This should include social media, Google advertising and external media buying.
• Manage the placement and scheduling of digital ads to reach the right audience at the right time
• Create integrated marketing campaigns based on market segments to gain new customers and build repeat business
• Conduct A/B testing and experimentation to refine campaign elements and strategies
• Optimize campaigns for search engines (SEO) and manage paid advertising campaigns (SEM) to increase online visibility
• Conducting keyword research and recommending optimizations. Ad copy creation and testing
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Write, edit and proofread copy for promotional materials within marketing campaigns.
• Identify trends and insights, and optimise spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
• Stay up to date with the latest technology and best practices. Stay informed about industry trends and competitor strategies to maintain a competitive edge
• Reporting and budget management –  Monitor and analyze campaign performance using analytics tools, deriving insights to make data-driven decisions- experience with Looker Studio or similar
• Manage the procedure, implementation, tracking and measurement of marketing campaigns.
• Brief, collaborate and oversee the work of internal and external agencies/vendors, such as designers, animators and printers, who will deliver much of the campaign activity

MINIMUM REQUIREMENTS:

• Matric
• Degree in marketing, digital marketing, advertising, communications or a related discipline would be an advantage.
• Certification in Google Marketing Platform, Google Analytics and Facebook Blueprint would be an advantage.
• 3-5 years’ experience in running campaigns and managing budgets.
• Experience in the informal market will be an advantage.
• Experience in formal retail will be an advantage.
• Experience in identifying highly targeted audience segments and devising targeted digital campaigns for these audiences.
• Solid knowledge of data led decision making and utilising data insights for digital marketing initiatives.
• Ability to speak and write an African Language will be advantageous
• Up to date with the latest trends and best practices in online marketing and measurement
• Experience with using tool such as but not limited to -  Ads Manager (META, X, Tik Tok, LinkedIn), Looker Studio, Brandwatch, Ad Dynamo, Google Analytics, Google Ads

SKILLS:

• Management skills: As a campaign manager you will formulate marketing plans. You will also from time to time need to guide the team and agency.
• Strong Communication skills: Written and Verbal
• Project management skills: As a campaign manager you will have to work with a budget, meet deadlines for multiple projects and ensure ROI on marketing campaigns. You will need to manage the organisation’s output effectively and intervene if things are going off-track.
• Numerical skills: An additional factor favoured, campaign managers need to be good with words and numbers. You will need to acquire data and use it to target selected groups, as well as analyse the success or otherwise of campaigns.

ATTRIBUTES:

• Passionate
• High Energy
• Results driven
• Confident
• Assertive
• Collaborative
• Innovative
• Adaptable

go to method of application »

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

RESPONSIBILITIES:

• Build and deliver product/s strategy by providing customer centric products.
• Perform customer research, market research and competitor analysis.
• Build full product design and product technical roadmap.
• Draft business requirement documents, diagram, and transactional flows.
• Engage with Technical Integrations team to ensure accurate and timeous delivery.
• Participate in Scrum meetings and product sprints.
• Perform back and front-end testing.
• Monitor transactions to identify possible failures or errors.
• Manage error messaging and mapping followed by corrective action on system losses.
• Manage product financial flow.
• Manage the integrations of products.
• Perform product API enhancements.
• Take responsibility of the product delivery to market.
• Create Product knowledge documents.

Requirements

MINIMUM REQUIREMENTS:

• 3 - 5 years of relevant product management or product owner experience.
• Experience managing multiple projects/products from concept to deployment.
• Ability to understand technical system architecture and the constraints thereof.
• An unparalleled bias for action with an ability to operate in an uncertain, dynamic, robust, and fast paced environment with tight deadlines.
• Flexible, accountable, and willing to go beyond your day-to-day job.
• An affinity for, and examples of, data driven decisions which have enabled high growth in the past.
• Long, proven track record of owning a product end to end and the success thereof.
• Previous experience creating product campaigns.

SKILLS:

• Strong ability to manage priorities and do self-learning of the industry and product trends.
• Excellent written and verbal communication skills.
• Extreme attention to detail.
• Good negotiation skills to prioritise projects and get commitments from internal stakeholders, including product development teams and leaders at multiple levels across the organisation and with external partners where required.
• Experience working in an Agile environment with cross-functional teams.
• A basic traditional and digital marketing understanding for best leverage for growth of product.
• Customer centric product and solution outlook.
• Ability to collaborate and build strong relationships in the team and outward.
• Strong design / innovation / product lifecycle skills.
• Very strong EQ and business acumen.
• Passionate and self-motivated individuals who is focused on delivery, quality and outputs.
• Initiative to ensure sustainable product lifecycle success.
• Proactive and takes initiative to drive product management success.

go to method of application »

Responsibilities:

• Flash Apps (NFA; OFA; USSD App): Managing most effective digital route to market Device range & planning.
• All Merchant Apps - Development; enhancements; performance; roadmaps UI/UX - Flow; ease of use
• Device specifications to ensure speed & reliability.
• POS evolution - Right device for appropriate retail space
• Corporate accounts: Advisory capacity to teams designing architecture of merchant solutions
• Txn speed
• Solar Billing
• Dynamic menu/ dynamic product OneView
• Sumni - data insights & capabilities - ownership (specifications and requirements) Geo mapping solutions
• Migration planning USSD management Rica service Business Portals Money flow
• Wallet management

Interact with Technical Teams and Manage Integration:

• Collaborate with technical teams to ensure seamless integration of virtual products onto Trader devices.
• Coordinate with developers, engineers, and product managers to establish integration requirements and timelines.
• Provide guidance and support throughout the integration process to ensure successful implementation.
• Conduct regular meetings and maintain open communication channels with technical teams.

Integration and Launch of Products:

• Take ownership of integrating and launching various products onto virtual channels, ensuring smooth deployment.
• Develop a thorough understanding of the virtual channels and their technical requirements.
• Coordinate with cross-functional teams, including product management, marketing, and customer support, to facilitate successful product launches.
• Conduct pre-launch testing and validation to ensure compatibility and optimal performance.

Device Hardware and User Experience:

• Understand the hardware specifications of mobile trading devices and provide input to enhance the customer experience.
• Collaborate with hardware engineers and design teams to optimize the device's user interface and functionality.
• Conduct usability testing and gather user feedback to identify areas for improvement.
• Continuously monitor industry trends and technological advancements to propose innovative enhancements.

Quality Assurance and Maintenance:

• Play a pivotal role in quality assurance throughout the product lifecycle, from development to maintenance.
• Develop and implement quality control processes and standards to ensure product stability and performance.
• Collaborate with testing teams to define test cases, conduct testing, and identify and resolve issues.
• Monitor and analyze performance metrics to proactively identify areas for optimization and improvement.
• Coordinate with development teams to address bug fixes, implement updates, and ensure smooth product maintenance.

Device Strategy:

• Develop and execute device strategy plans aligned with business objectives and customer demands.
• Define device rollout and maintenance schedules, considering factors like market demand, product lifecycle, and technical feasibility.
• Plan and coordinate solar migration strategies to ensure seamless transitions for traders.
• Oversee firmware updates and ensure compatibility with virtual products
• Manage different app versions, ensuring backward compatibility and a smooth transition for users.

App Security and Features:

• Collaborate with cybersecurity teams to ensure app security and protect sensitive user information.
• Stay updated on the latest security standards and best practices to implement appropriate security measures.
• Define and manage password management protocols and encryption standards.
• Coordinate with design and development teams to implement user-friendly app features and optimize the user experience.
• Oversee the development of slip templates for traders, ensuring accuracy, compliance, and ease of use.
• Build team and people capabilities through:
• Providing real-time, ongoing coaching and feedback to team members throughout the year
• On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS.
• Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs
• Taking action to hire and retain high-performers and address poor performance.
• Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
• Role modelling the behaviours that support and drive the Flash culture and values.

Minimum Requirements:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Advanced degree preferred.
• Minimum of 8 years of experience in a technical role related to platform management, product integration, or similar.
• Experience in Fintech environment
• Proficiency in project management methodologies and tools.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Familiarity with mobile device hardware specifications and software platforms.
• Knowledge of virtual channels, app security, and quality assurance processes.
• Experience with usability testing, user feedback analysis, and user experience (UI/UX) design principles.
• Understanding of cybersecurity principles and best practices.
• Familiarity with firmware updates, device rollout strategies, and product lifecycle management.
• Excellent communication skills, both verbal and written, to effectively interact with technical teams, stakeholders, and cross-functional teams.
• Ability to lead meetings, facilitate discussions, and maintain open communication channels.
• Strong collaboration skills to work with developers, engineers, product managers, marketing teams, and customer support.
• Strong problem-solving skills to identify issues, analyze root causes, and propose effective solutions.
• Analytical mindset to interpret performance metrics, identify optimization opportunities, and make data-driven decisions.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Demonstrated leadership skills to guide technical teams, provide mentorship, and drive projects to successful completion.
• Strategic thinking to develop device strategy plans aligned with business objectives and market demands.
• Ability to adapt to evolving technology trends and propose innovative solutions to enhance product performance and user experience.

Behavioural Skills / Attributes:

• Strong leadership skills to motivate and guide cross-functional teams towards common goals.
• Ability to inspire confidence, foster collaboration, and resolve conflicts within the team.
• Demonstrated experience in building and leading high-performing teams to achieve business objectives.
• Analytical mindset to approach complex problems, break them down into manageable components, and develop innovative solutions.
• Deep understanding of customer needs, preferences, and pain points to inform product development and improvement efforts.
• Meticulous attention to detail to ensure accuracy and precision in all aspects of platform management, integration, and quality assurance.

go to method of application »

Description 

• Building solutions to support operations and development teams
• Working on escalation issues:
• On-call responsibilities
• Documenting knowledge
• Conducting post-incident reviews
• Create sustainable systems and services through automation and improvements.
• SLO - Service-level Objective management.
• System Capacity planning
• Deployments.
• Manage and provide support aligned to all SLA’s

Minimum requirements:

•  Matric
• Relevant tertiary qualification
• 7+ years of experience in the system operations environment
• 7+ years of experience in the software development environment

Skills 

• Continuous delivery
• Cloud skills & best practices
• Observability (System and Application Performance Monitoring)
• Infrastructure as code
• Configuration management (Infrastructure as a Service)
• Containers
• Automation
• Collaboration and Communication
• Coding and Scripting
• Azure DevOps
• General systems uptimes
• SLO (Service-level Objectives)
• Latency
• Incident and outage management
• Change management
• Capacity planning

Attributes:

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Strong troubleshooting
• Self-disciplined and self-motivated
• Ability to learn quickly and share knowledge with others
• Work well in a team and independently
• Accountable and responsible
• Attention to detail, accurate and analytical
• Good reporting and documentation
• Excellent communication