Active Jobs at Helderberg Personnel

Purpose of the Role: 

• The purpose of this position is to oversee and optimise the day-to-day operations of a busy call centre environment, managing approximately 40 call centre agents and team leaders.
• The role requires a highly organised and experienced leader with strong business acumen, excellent communication skills in both English and Afrikaans, and the ability to ensure operational efficiency while maintaining service excellence.

Key Responsibilities Include but Are Not Limited To

• Leading and managing a team of ±40 call centre agents and team leaders
• Monitoring daily workflows and ensuring all operational targets are met
• Implementing strategies to improve productivity, quality, and debtor engagement outcomes
• Conducting performance reviews, coaching, mentoring and ongoing staff development
• Ensuring adherence to company policies, procedures and code of conduct
• Analysing operational data, call statistics and financial performance indicators to support strategic decisions
• Working closely with senior management to align operational goals with business objectives
• Overseeing office management responsibilities to ensure a smooth and professional working environment
• Identifying process improvements and implementing best-practice methodologies
• Assisting with recruitment, training and onboarding of new staff
• Ensuring compliance within the debt recovery framework and client service standards
• Managing escalations and resolving complex queries professionally and efficiently

Criteria

• Proven experience in a similar Call Centre Manager / Supervisor / Operations Manager role
• Strong managerial and leadership capabilities with experience managing large teams
• Solid financial and business acumen with the ability to interpret operational and performance data
• Fully bilingual in English and Afrikaans, with excellent verbal and written communication skills
• Strong problem-solving abilities and the capacity to make informed decisions under pressure
• Professional, well-presented and confident when interacting with internal teams and senior management
• High level of integrity, accountability and organisational skills
• Experience within the debt recovery, financial services or related industry will be advantageous
• Proficient in MS Office and call centre / CRM systems

Remuneration and Hours of Work

• Market-related remuneration with commission structure
• On appointment membership to medical aid is compulsory (company contribution)
• Provident Fund contribution
• Normal business hours, Monday to Friday, with flexibility required depending on operational needs

Closing Date: 2026-01-09

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• The successful candidate will have matric with financial or administrative qualifications. Experience in accounts receivable administration and basic financial processes.
• The Debtors and Currency Administrator is responsible for the entire debtors function of the business, as well as supporting the administration of currency-related transactions.
• The role requires accuracy, strong administrative skills, excellent time management and the ability to communicate effectively with internal and external stakeholders.

Key Tasks and Responsibilities

Debtors Function

• Daily bank reconciliation for Deposit account
• Drawing of the debtors list twice a day:
• Sending out debtors statements
• Applications to bank for credit limits where required
• Applications for credit insurance limits if required
• Capture and processing of debtors journals
• Application of payments against client accounts in the system.
• Follow-up of outstanding debtors and support to the finance team where required.

Currency Function:

• Taking out Forex hedges as requested by the marketers.
• Accurately updating and maintaining the Forex Sheet, including:
• New positions taken.
• Dates, amounts, exchange rates and other relevant details.
• Ensuring that all Currency information is up to date and accurate for internal reporting.
• Communicating with banks or service providers regarding currency transactions as required.

Skills and Requirements

• Matric with financial or administrative qualifications.
• Experience in accounts receivable administration and basic financial processes.
• Strong Excel skills and ability to work with numerical data.
• Knowledge of Currency processes (an advantage).
• High level of accuracy, detail orientation and reliability.
• Good communication skills and professional customer service.

Closing Date: 2025-12-12

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• The ideal candidate must will have Matric (required) and a Logistics qualification will be beneficial. 
• A minimum of 5 years in logistics / transport is required. 
• Operational coordination experience will be advantageous.
• The Logistics Coordinator is responsible for managing daily operational activities, ensuring effective client communication, coordinating transporters, and maintaining accurate system data.
• The role supports the Operations Manager in achieving operational excellence, high service levels, and regulatory compliance.

Key Responsibilities

Client Communication

• Receive daily orders at least 1 day in advance.
• Confirm planned loads with clients daily.
• Communicate ETA's, vehicle details, and load information.
• Contact clients for any additional or unplanned loads.

Transporter Management

• Source vehicles from approved transporters.
• Monitor transporter revenue and CPK.
• Reduce stand-overs; arrange replacements when needed.

Operational Responsibilities

• Capture loads accurately on Datatim/TMS on the day received.
• Issue load confirmations to transporters on loading day.
• Book offloading slots where applicable.
• Ensure vehicles hold valid permits.
• Assist other Logistics Coordinators as required.
• Work remotely after hours/weekends when needed.

Administration

• Resolve documentation/invoice queries within 24 hours.
• Follow and escalate claims processes.
• Support the Operations Manager administratively.
• Ensure transporters have valid GIT and clients remain within limits.

Qualifications & Experience

• Matric (required).
• Logistics qualification (beneficial).
• Relevant industry experience
• Minimum 5 years in logistics/transport (required).
• Operational coordination experience advantageous.

Closing Date: 2026-01-21