Lead: GRA at DHL Supply Chain

Key areas of responsibility include:

• Managing the entire cycle of returned goods, from initial receipt to final disposition (resale, refurbishment, or disposal). 
• Implementing and maintaining procedures to accurately record returned items, minimize errors, and optimize the flow of goods
• Maintaining accurate inventory records of returned items, ensuring they are properly stored and tracked within the warehouse or designated area
• Inspecting returned goods for damage, defects, or non-compliance with company standards, and coordinating with relevant teams for appropriate action.
• Supervising and training staff involved in the returns process, ensuring they adhere to company policies and procedures.
• Generating reports on returns data, identifying trends, and contributing to process improvement initiatives. 
• Working closely with other departments, such as sales, customer service, and logistics, to resolve issues and optimize the returns process.
• Ensuring all returns processes adhere to relevant regulations and company safety standards. 
• Adhere to all warehousing, handling, and shipping legislation requirements
• Maintain standards of health and safety, hygiene, and security
• Receive feedback and monitor the quality of services provided
• Structured feedback and updates related to Day to Day returns and escalations internally and to client
• Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.

Qualifications

• Matric
• B. Comm Degree / Diploma in Transport Management / Logistics / Warehouse
• Minimum of 3 - 5 years’ post qualification in a similar role as a Manager
• Proficient on all MS Office packages
• Strong managerial and leadership skills