Job Openings at DHL Supply Chain

Key areas of responsibility include:

• Driving the delivery of QRA processes in Africa aligned to the strategic business agenda.
• Management and measurement of Service Quality Initiatives – monitoring the Service Quality KPIs, investigation and root cause analysis & support operations with correcting actions to ensure high service quality. 
• Support OMS FC Implementation:  Training and Coaching on Work Instructions and SOPs and other Elements aligned to site implementation resources and OMS FC Advisors.
• Start Up project support: Ensure that sites operate to DSC Quality Standards, plus regulatory & customer requirements, aligned with Operations and Project Managers.
• Conduct Site Audit process: Using QPA/Gemba techniques integrated to OMS FC Standards Confirmation if applicable.
• Delivery of Site Training: Online, calls, courses and coaching delivery on critical QRA skills and requirements. Quality related training (Root cause analysis, problem solving, etc.).
• Review of Self-Assessment & CAPA Management: Provide feedback and focussed support to Operations.
• External/Customer audit support & liaison: Selective support for audit preparation & response (directed by Africa OE Lead).
• Service Quality Metrics Monitoring trends, Conduct Investigations & develop actions and countermeasures.
• Guide Regulatory & Licensing Activity, including Customer and Trade Compliance: Support and advice for Site Operations in compliance areas.
• Ensure the Quality of the operating process and the certifications required legally, by clients or at the corporate level.
• Responsible for the development, management and maintenance of all elements of the Quality Management System (QMS).
• Support EMEA Leadership in QRA support.
• Ensure the Quality of the operating process and the certifications required legally, by clients or at the corporate level.
• Compliance First Mindset:  GMP, GDP, ISO 9001 and 13485 requirements; Act as the company representative with the local authorities by being named in the relevant GxP licences.
• Up to date with local/country/sub-regional regulatory changes and ensure appropriate measures are taken in a timely manner within the business.
• Guide operational and non-operational departments on quality standards and regulatory requirements and issues as well as providing visibility of compliance status to the Operations Excellence lead, business units as part of the management review process.
• Supply input, review and support solutions for new and existing clients - All services incl. LSHC.
• Solution and Budgetary responsibility.
• Supply input, review and support solutions for new and existing systems linked to QRA systems.
• Team leadership and development: Coaching support for Quality Champions, Site Management and country/sector leadership teams.
• Training & Development:  Understands and coach others on processes, tools and standards.
• Ensures training requirements are met.
• Identify and address skill gaps.
• Communication & Engagement:  Communicates site, company, and other pertinent information to team.
• Shares customer and DHL Supply Chain information accordingly.
• Strong stakeholder management.
• Guide people in the change process from actual operative procedures to the new procedures.
• Ability to work effectively across the business to influence and achieve targets.
• Drive new business through the QA function and working with clients.

Qualifications & Experience

• Matric.
• Recognized science degree such as Pharmacology, chemistry and/or biology LSHC qualification e.g. have been an RP or a QP Certified Quality Auditor.
• Project / program management certification or relevant experience.
• Operational experience of the Supply Chain, LSHC, Pharmacy or similar process industry (e.g. Manufacturing, activity involving shopfloor labour processes.
• Extensive knowledge of LSHC requirements, current GxP and regulatory requirements applicable in the industry
• At least 7 - 10 years of management/supervisory responsibility and professional experience in logistics industry
• Experience in leading non-specialists in technical and regulatory applications.
• Credible with Operations staff in Gemba and Coaching activity.
• Experience and working knowledge of Quality Assurance principles and methodology.
• Experience conducting/leading successful acquisition of certifications and accreditations (e.g. ISO) of a relatively large and complex organization and subsequent management of a quality system.
• Extensive knowledge of LSHC requirements, current GxP and regulatory requirements applicable in the industry and Implementation experience of GMP, GDP, ISO 9001 and 13485 requirements
• Functional expertise in other areas such as project work, development, change management etc. is preferred, with exposure to working on large, complex projects or operations.
• Quality Role expertise in gaining/maintaining pharmaceutical and medical device licenses.
• Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress.
• Detailed knowledge of logistics processes (warehousing and transportation), especially LSHC and manufacturing operations.
• Knowledge in DHL strategic quality products (e.g. Etq, ICS).
• In depth understanding of FC processes and LEAN approaches.
• Experience of working in and with multiple operations.
• Effective management in a diverse geographic and multi-cultural environment.

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Key areas of responsibility include:

• Managing the entire cycle of returned goods, from initial receipt to final disposition (resale, refurbishment, or disposal). 
• Implementing and maintaining procedures to accurately record returned items, minimize errors, and optimize the flow of goods
• Maintaining accurate inventory records of returned items, ensuring they are properly stored and tracked within the warehouse or designated area
• Inspecting returned goods for damage, defects, or non-compliance with company standards, and coordinating with relevant teams for appropriate action.
• Supervising and training staff involved in the returns process, ensuring they adhere to company policies and procedures.
• Generating reports on returns data, identifying trends, and contributing to process improvement initiatives. 
• Working closely with other departments, such as sales, customer service, and logistics, to resolve issues and optimize the returns process.
• Ensuring all returns processes adhere to relevant regulations and company safety standards. 
• Adhere to all warehousing, handling, and shipping legislation requirements
• Maintain standards of health and safety, hygiene, and security
• Receive feedback and monitor the quality of services provided
• Structured feedback and updates related to Day to Day returns and escalations internally and to client
• Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.

Qualifications

• Matric
• B. Comm Degree / Diploma in Transport Management / Logistics / Warehouse
• Minimum of 3 - 5 years’ post qualification in a similar role as a Manager
• Proficient on all MS Office packages
• Strong managerial and leadership skills

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Key areas of responsibility include:

• Drive the implementation of the 4 OMS principles and 12 OMS elements and maintain the OMS
• Engage site leaders in OMS by training them on OMS Foundation with OMS Advisor
• Focal point of OMS Advisor at site for coaching site team and addressing the implementation
• Regular reviews OMS implementation with OMS Advisor and site manager, escalating any issues or challenges
• Ensure alignment of site leadership team and clear understanding of OMS as operating system
• Drive OMS standardization at the site and contribute with new ideas / opportunities for OMS Advisor
• Support the Site Management Team to establish and maintain an Organization that Delivers
• Maintain the identified KPI tree - ensure changes are resulting in an updated KPI tree
• Support the development and maintenance of the Management Review Process and ensure the reporting input for the MRP
• Ensure targets are properly set for Objectives & KPIs - support the maintenance
• Ensure the R&R are aligned and approved by the Site Manager - support the maintenance
• Build up the TDM with site leaders and support the maintenance
• Coach the leaders to follow the TDM and confirm routines and responsibilities are carried out in practice
• Review span of control analysis with site manager and set up a plan for adjustment
• Support the implementation and maintenance of Performance Management
• Work together with the OMS Engineers during data system implementation for defining the site specific OMS Data System Concept and setting up accordingly the use and routines for site leaders (connecting OMS principles)
• Ensure leadership team is properly trained on Performance Management tools and methodologies and that these trainings (users, maintenance, updates) are included and maintained in the Excellence School program
• Ensure first level support on site according to regional OMS Data System support model; staying connected to country / cluster OMS Engineers to ensure in time adjustments of OMS Data System set up for the site in case ofoperational 
• Support the implementation and maintenance of the Job Standardization
• Support the development and maintenance of Work Instructions & ensure a good alignment with SHQ
• Develop the Excellence School in all 4 dimensions following defined standards and defined training - infrastructure / trainer team /  training content / training program
• Train (and retrain) the site leaders and multipliers in their role in the Excellence School and "how to instruct" 
• Train, coach and follow up the site leaders in the applicable format for performance reviews for teams and individuals
• Train and coach site leaders for conducting Gemba: Standards Confirmation for both Process Confirmation and OMS Confirmation    
• Ensure Job Standardization routines are in place and understand deviations
• Support Continuous Improvement
• Manage continuous improvement opportunities for Kaizen and Kaikaku, addressing necessary actions
• Train all site leaders on problem solving in the Excellence School training program, maintain the knowledge
• Encourage and coach the site leaders to continuously improve their processes.
• Support the development of a Recognition Program and maintain the program (including extensive communication), engaging the different stakeholders (including operations, HR)
• Drive BBS conversations and SHEQ inspections timeously
• Allocation of Learners to departments and ensuring adequate training is given to them and to monitor their progress
• Drive EOS and support HR with conducting inductions
• Become the Superuser of Kronos - train, monitor and assist with queries relating to Kronos

Skills/Experience

• Experience in Performance Management, productivity and continuous improvement methodologies highly desirable
• Experience is needed to collaborate with ops managers across all levels within a country
• Experience working within supply chain operations is essential for this role
• Experience in a manufacturing/operational environment is needed
• Computer Literate (Excel Advanced)

Qualifications

• Matric
• Post Graduate in Supply Chain / Industrial Engineering

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Key Accountabilities:

• Meet and exceed operational service levels and manage labour costs: achieving of contractual KPI’s, effective utilization of labour within budget, daily volume and resources plans are aligned, verify, and ensure daily activities and goals are achieved.
• Drive and develop team culture: encourage and reward constructive internal competitiveness to the benefit of the Client.
• Compliance with statutory and Company Policies and Procedures: ensure compliance within team, Health and Safety, Employment Equity, Labour Relations, Legislative, Environmental issues, monitoring and maintaining a high level of compliance.
• Human Resources: ensure appropriate staffing levels, high competence levels in staff, appropriate disciplinary actions are taken, monitor and manage leave trends, manage time keeping schedules, train and develop staff, achieve standards set out by monitoring performance and providing feedback.
• Ensure that housekeeping is prioritized and delivery of safe, secure, clean, and fair work environment for team.
• Responsible for issues relating to Health and Safety and the environment.
• Record and report all damaged cases, parts, and components as per procedure ‘Reporting and Processing of Incidents’.
• Elevate unresolved problems or queries to the Superior for resolution.
• Delivery of KPI’s.
• Maintain stock control procedures and continuously review for daily reconciliation of theoretical and physical stock.
• Translate, analyse, and deliver customer needs through effective operations.
• Maintain appropriate information and reporting systems to monitor performance on an ongoing basis.
• Conduct training and competence assessments for new team members, ensuring that records are kept.
• Demonstrate respect without compromising on results.
• Ensure that product safety, quality and integrity is not compromised.
• Ensure that all non-conformances and queries are correctly channeled for resolution.
• Any other reasonable and executable task within your vocational ability will be assigned by your Superior.

Qualifications, Experience & Attributes:

• Matric (English and Math’s)
• Two years previous working experience
• MS Office
• SAP
• Forklift, Tow motor (Driver’s License where applicable)
• Ability to solve problems
• Ability to follow instructions and procedures
• Ability to cope with pressure
• Ability to work with people
• Ability to deliver results and meet customer expectations
• Ability to present and communicate information
• Distribution and Logistics Knowledge
• Good written and communication skills

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Key areas of responsibility include:

• Ensure accurate control of inventory up to and beyond the KPI levels expected by the customer and DHL
• Plan and manage all stock counts and audits of inventory
• Develop & maintain effective inventory process, incorporating warehouse management systems
• Produce accurate stock Key Performance Indicator reports, analyze and recommend changes to Standard Operating Procedures to enhance accuracy and operational effectiveness
• Put in place procedures to monitor and minimize stock losses
• Daily recons on storage types and ensure that inventory team meets daily targets
• Monitor all stock movements within warehouse and ensure report on issues 
• Constant communication with operational team
• Train team members to ensure that inventory control procedures are fully implemented
• Implement procedures to maintain cycle counting and perpetual inventory
• Understand DHL's stock loss contractual liability and ensure any potential risk is effectively mitigated
• Produce timely and accurate management information & reports as required
• Manage and motivate inventory team - ensure adequate inventory team cover available across all operational shifts
• Control of team budgeted hours and costs
• Create and publish Standard Operating Procedures
• Attend customer meetings as required
• Contribute to site continuous improvement agenda
• Submitting monthly inventory information accurately and timeously to meet deadlines
• Management of damages and stock losses within warehouse
• Control of all inventory related matters within parameters of location
• Recruitment and handling of Industrial Relations in line with HR policy as well as scheduling of inventory team
• To ensure stock that is damaged or due to expire is removed from the cages / orders
• Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.

Skills/Experience

• 3-5 years experience of working in inventory environment
• 3-5 years experience of working in warehouse environment
• Knowledge of logistics market trends, opportunities and challenges
• Commercial breadth, i.e. general management experience
• Strategic tools/techniques approaches and strategy determination
• Experience of working within budgetary constraints
• Fully computer literate (MS Office Advanced, SAP)
• Excellent interpersonal, leadership, motivation and planning skills
• Ability to co-ordinate all staff and assets in warehouse department 
• Person should know what products are handled by the Company
• Person should be able to enforce health and safety procedures and identify hazards
• knowledge of clients requirements and customer needs

Qualifications

• Matric / Grade 12
• Diploma in Inventory Management