Quality & Regulatory Assurance Lead: Africa at DHL Supply Chain

Key areas of responsibility include:

• Driving the delivery of QRA processes in Africa aligned to the strategic business agenda.
• Management and measurement of Service Quality Initiatives – monitoring the Service Quality KPIs, investigation and root cause analysis & support operations with correcting actions to ensure high service quality. 
• Support OMS FC Implementation:  Training and Coaching on Work Instructions and SOPs and other Elements aligned to site implementation resources and OMS FC Advisors.
• Start Up project support: Ensure that sites operate to DSC Quality Standards, plus regulatory & customer requirements, aligned with Operations and Project Managers.
• Conduct Site Audit process: Using QPA/Gemba techniques integrated to OMS FC Standards Confirmation if applicable.
• Delivery of Site Training: Online, calls, courses and coaching delivery on critical QRA skills and requirements. Quality related training (Root cause analysis, problem solving, etc.).
• Review of Self-Assessment & CAPA Management: Provide feedback and focussed support to Operations.
• External/Customer audit support & liaison: Selective support for audit preparation & response (directed by Africa OE Lead).
• Service Quality Metrics Monitoring trends, Conduct Investigations & develop actions and countermeasures.
• Guide Regulatory & Licensing Activity, including Customer and Trade Compliance: Support and advice for Site Operations in compliance areas.
• Ensure the Quality of the operating process and the certifications required legally, by clients or at the corporate level.
• Responsible for the development, management and maintenance of all elements of the Quality Management System (QMS).
• Support EMEA Leadership in QRA support.
• Ensure the Quality of the operating process and the certifications required legally, by clients or at the corporate level.
• Compliance First Mindset:  GMP, GDP, ISO 9001 and 13485 requirements; Act as the company representative with the local authorities by being named in the relevant GxP licences.
• Up to date with local/country/sub-regional regulatory changes and ensure appropriate measures are taken in a timely manner within the business.
• Guide operational and non-operational departments on quality standards and regulatory requirements and issues as well as providing visibility of compliance status to the Operations Excellence lead, business units as part of the management review process.
• Supply input, review and support solutions for new and existing clients - All services incl. LSHC.
• Solution and Budgetary responsibility.
• Supply input, review and support solutions for new and existing systems linked to QRA systems.
• Team leadership and development: Coaching support for Quality Champions, Site Management and country/sector leadership teams.
• Training & Development:  Understands and coach others on processes, tools and standards.
• Ensures training requirements are met.
• Identify and address skill gaps.
• Communication & Engagement:  Communicates site, company, and other pertinent information to team.
• Shares customer and DHL Supply Chain information accordingly.
• Strong stakeholder management.
• Guide people in the change process from actual operative procedures to the new procedures.
• Ability to work effectively across the business to influence and achieve targets.
• Drive new business through the QA function and working with clients.

Qualifications & Experience

• Matric.
• Recognized science degree such as Pharmacology, chemistry and/or biology LSHC qualification e.g. have been an RP or a QP Certified Quality Auditor.
• Project / program management certification or relevant experience.
• Operational experience of the Supply Chain, LSHC, Pharmacy or similar process industry (e.g. Manufacturing, activity involving shopfloor labour processes.
• Extensive knowledge of LSHC requirements, current GxP and regulatory requirements applicable in the industry
• At least 7 - 10 years of management/supervisory responsibility and professional experience in logistics industry
• Experience in leading non-specialists in technical and regulatory applications.
• Credible with Operations staff in Gemba and Coaching activity.
• Experience and working knowledge of Quality Assurance principles and methodology.
• Experience conducting/leading successful acquisition of certifications and accreditations (e.g. ISO) of a relatively large and complex organization and subsequent management of a quality system.
• Extensive knowledge of LSHC requirements, current GxP and regulatory requirements applicable in the industry and Implementation experience of GMP, GDP, ISO 9001 and 13485 requirements
• Functional expertise in other areas such as project work, development, change management etc. is preferred, with exposure to working on large, complex projects or operations.
• Quality Role expertise in gaining/maintaining pharmaceutical and medical device licenses.
• Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress.
• Detailed knowledge of logistics processes (warehousing and transportation), especially LSHC and manufacturing operations.
• Knowledge in DHL strategic quality products (e.g. Etq, ICS).
• In depth understanding of FC processes and LEAN approaches.
• Experience of working in and with multiple operations.
• Effective management in a diverse geographic and multi-cultural environment.