Purpose of the role :
To provide academic learning process support, guidance, coaching and motivation to students, during the online education programme and learning process, thereby contributing towards timeous completion of the programme (academic success), a positive student experience and retention (manage the student’s learning and learning programme efficiently and effectively).
Minimum Requirements
Minimum Education:
- Undergraduate qualification
- A relevant qualification as a coach will be advantageous
Experience
- Two to four years’ experience in the education industry (lecturer / teacher) or corporate training environment (learning and development role)
Duties and Responsibilities
Responsibilities:
Accountable for learner coaching (“academic cuddling”), motivation and development of a cohort of individual and corporate students up to graduation
- Allocated scope of work (size of cohort / number of cohorts) - at least 120 to 180 students (individual and corporate) / Scale-able
STUDENT SUPPORT AND COACHING
(assist with aspects such as motivation, personal barriers, time management, goal setting, assignments, logbooks, etc.)
- Webinars (introduction / course / customized) - production and administration / facilitation
- Student correspondence (various communication platforms) and ad hoc student interventions and follow-ups (coaching)
QUERY RESOLUTION
Individual query resolution and support (inbound). Include queries from:
- Students (progress queries; assignment queries; technical queries ; etc.)
- Companies and other stakeholde
TRACKING AND PROGRESS MANAGEMENT
Individual student progress tracking and progress feedback (utilizing available software)
- Pull progress reports
- Identify risks and issues
- Take appropriate action
AT-RISK STUDENT MANAGEMENT
- Identify @risk students
- Develop and implement action plans (incl. learning solutions) to reduce @risk students
CONTINUOUS IMPROVEMENT CONTRIBUTION
- Monitor student experience
- Take actions to improve the platform to drive efficiencies and effectiveness in role as learner coach
Functional Competencies:
- Well-developed interpersonal and customer facing skills / personable
- Working knowledge of a learner management system (Moodle) and know-how how to utilize and optimize the system to enhance the learning experience
- Facilitation and presentation skills / public speaking
- MS Office skills
- Exposure to on-line learning methodologies
- Good understanding of Higher Education and its accompanied regulations
- A working knowledge of SETA’s and learnerships will be advantageous
Behavioural Competencies:
- Initiative and responsibility
- Constructive teamwork
- Relations and networking – very important
- Effective communication (verbal and written)
- Analysis and judgment / problem solving
- Systematic approach (planning and organising)
- Steadiness (emotional tenacity) i.e. emotional intelligence
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