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  • Posted: Nov 26, 2021
    Deadline: Not specified
  • Massmart, Africas second-largest retail group, comprises four divisions operating in 423 stores, across 13 sub- Saharan countries. Through our widelyrecognised, differentiated retail and wholesale formats, we have leading shares in the General Merchandise, Liquor, Home Improvement, and wholesale food markets. Our key foundations of high volume, low cost, ...
    Read more about this company


    Learning Facilitator

    About the job
    Summary: This position is accountable for facilitating learning and development and is involved in the preparation, design, delivery and assessment of training and development programs.

    Functions / responsibilities:

    Learning Support and Transformation

    •  Provides input to technology-enabled learning solution plans by reviewing, analysing, and evaluating new technologies to support training needs.
    •  Helps lead the company’s training curriculum development policies and practices
    •  Assist learning team with the evaluation of existing internal and external course material to ensure alignment with business requirements and revise when required
    •  Support in ensuring that representative training committees are in place.
    •  Assist to plan, schedule, invites relevant stakeholders and chair quarterly regional and bi- annual national skills development committee meetings and file minutes thereof.
    •  Follow up on and ensure issues raised at all skills development committee levels are resolved.
    •  Assist in maintaining the relationships between the business and the People function
    • Attend meetings and capacitation sessions (e.g. stakeholder forum and Sector Skills Plan meetings) hosted by the different accreditation institutions (e.g. W&RSETA, UMALUSI, QCTO etc.) to keep abreast of what is happening in the skills development landscape nationally; attend other meetings and capacitation sessions addressing skills development e.g. meetings hosted by training providers.
    •  Keep the Leadership, Behavioural, E-Learning Senior Manager and Learning Senior Manager: Technical & Retail Development updated on feedback from meetings and capacitation sessions.

    Facilitation Preparation

    •  Display solid knowledge in regards to curriculum content and curriculum design and incorporates this knowledge into planning and preparation.
    •  Plan for a wide range of effective pedagogical approaches in the discipline to engage learners in the learning process.
    •  Be knowledgeable in regards to developmental levels, language proficiency, skills, knowledge, and individual learning needs of learners and plans sessions accordingly.
    •  Collaboratively plan and prepare sessions that are part of a sequence of learning with clear and measurable outcomes reflecting high expectations, rigour and important learning in the discipline
    •  Schedules, coordinates & promotes mandatory training courses and learning resources available for staff to access to support their own learning.

    Agile and Effective Facilitation


    •  Manages the facilitation of learning activities by executing basic associate trainings on simpler systems and processes; utilize learning systems to monitor, track, and report learning activities.
    •  Share course facilitation improvements with senior management to evaluate program effectiveness against business objectives.
    •  Delivers lessons focused on clear, shared, measurable outcomes as expressed in agreed curriculum.
    •  Incorporates learning materials and resources that are suitable to the learning purpose or objectives of the session.
    •  Uses a range of appropriate learning techniques aligned to learning objectives and assessment practices.
    •  Delivers clear and explicit instructions using vocabulary which is appropriate to all ages, language levels and learning styles
    •  Promotes learner reflection in order to enhance learning and gain feedback on learner progress.
    •  Promote and manage the use of all learning resources and take in feedback from the business to ensure all are accurate and up to date
    •  Employs researched techniques and best practice to promote application, synthesis, evaluation and transference of content, knowledge and skills learned
    •  Monitor and report on areas accessing learning and act as the conduit to curriculum ensuring there are strong links between the Learning Resource Centres and facilitators
    •  Monitor and ensure that all relevant training administrative data is captured and used effectively.
    •  Measures training effectiveness by creating assessments to determine participant reaction, knowledge, and behaviour as well as business impact.
    •  Implementing assessments and reviewing and interpreting participant feedback and assessment results
    •  Understanding gaps in content and learning materials to recommend and implement adjustments to training content; providing feedback to content creators and Learning team.
    •  Apply the Quality Management System (QMS) as per the Group’s L & D guides and standards.
    •  Assist to produce reports on training attendance & mandatory training completion rates for managers to effectively monitor compliance and plan learning and development activities.



    •  Matric
    •  Relevant Bachelor of Arts and minimum 2-3 years’ experience in Human Resources/Talent & Learning
    •  Minimum three (3) years’ experience in talent, learning and development role.


    •  Hands-on experience with Learning Management Software/Systems (LMS)
    •  Proven experience in facilitating groups and coordinating training
    •  Proficient in MS Office (i.e. Outlook, Excel, PowerPoint, Word)
    •  Understanding and knowledge of SA legislation and respective HR policies, procedures and processes


    •  Analytical skills
    •  Facilitation and Presentation skills/ability
    •  Ensure execution and achieve resultsS
    •  Models and upholds integrity, ethics and compliance
    •  Accuracy and ability to pay attention to detail
    •  Time Management

    Method of Application

    Interested and qualified? Go to Massmart on to apply

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