Leasing Agent: Outbound at City Property Administration (Pty) Ltd

Facilitate prospective tenants with the lease application process

• Send out vacancy list and application forms to the prospective tenants.
• Facilitate the viewing of the building between the prospective tenant and Building Manager.
• Ensure application forms are completed in full and accurately and that all relevant supporting documents are attached before submitting for processing.
• Regular follow-ups and feedback regarding applications to the prospective tenants.
• Regularly update CRM Notes on MDA with all communication with prospective tenants.
• Create application on the Tenant Acquisition System and submit for full processing.
• On approval of applications inform tenants of the lease fees payable to secure unit as well as other fees payable before final signing off lease agreement can be done.
• Confirm receipt of all upfront payments are received and attach proof to supporting documentation.
• Ensure generated lease documents are explained and clearly understood by tenant before signing all documents as required.
• Submit signed lease agreements and supporting documents to Residential Admin within agreed turnaround time.
• Escalate any special applications to the Residential Leasing and Admin Manager for review and decision making.
• Updating the final notes on MDA CRM and send for completion to Call Centre Supervisor to ensure that targeted turnaround times for case completion are met.

Achieve monthly targets

• Contribute toward the total number of deals done in line with set monthly targets (both critical, non-critical and project units) to maintain and/or improve the set vacancy percentage.
• Achieve targeted conversion rate on cases received per month.
• Ensure that Error Rates with regards to application packs are kept within the agreed margins.

Customer Service

• Attend to Customer polite and professional way always providing the correct information telephonically as well as personally.
• Deal with irate customers professionally and calmly.
• Ensure effective telephone communication.
• Build positive relationships with customers over the phone.

Requirements
Qualifications & Experience:

• Matric qualification required.
• FETC: Real Estate, NQF Level 4.
• Call Centre related qualification is preferred.