Lesaka Internship Programme 2026 - Merchant Division at Lesaka Technologies

Role Summary

• The KYC / Client Verification Intern will support the Fraud & Verifications team by conducting customer KYC verification, ensuring regulatory compliance, and maintaining accurate records while delivering professional customer interaction.
• This role is ideal for someone with strong attention to detail, high integrity, and a keen interest in compliance, risk, and customer authentication processes.

Key Responsibilities

Customer Verification

• Conduct KYC verification via phone, email (ticketing system), and WhatsApp (Freshchat – internal system).
• Verify identity documents and supporting documentation.
• Validate customer information against internal databases.
• Identify discrepancies and escalate suspicious cases.

Compliance & Risk Management

• Ensure adherence to FICA / AML regulations.
• Flag high‑risk profiles for review.
• Maintain confidentiality of sensitive customer data.

Customer Interaction

• Professionally communicate document requirements.
• Follow verification scripts and escalation procedures.
• Handle sensitive conversations with empathy and professionalism.

Key Performance Indicators

• SLA adherence
• Accuracy rate (document verification errors)
• Escalation quality
• Daily ticket management rate

Required Skills & Competencies

• Strong attention to detail
• Excellent verbal and written communication skills
• High integrity and confidentiality
• Basic understanding of KYC principles (advantageous)
• Ability to manage repetitive tasks with accuracy
• Emotional intelligence when dealing with customers

Qualifications

• Diploma or Degree in Risk Management or related field 
• Computer literacy
• Familiarity with compliance environments is advantageous