Active Jobs at Lesaka Technologies

Job Description

Key Performance Areas

• To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

Customer

• Takes accountability in customer engagement to identify customer’s needs.
• Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
• Performs the regulatory checks for the customer, FICA, POPI and NCR
• Aid customers in account servicing and account origination.
• Handles client serving like issuing of card, answering to client queries
• Referring matters outside the operational mandate to the team leader

People

• Adheres to principles of teamwork
• Allows to be led by the senior

Finance

• Ensure that revenue is generated by meeting the agreed sales target
• Retain customers by providing client service and resolving complaints and queries timeously
• Prevent account closures and operational losses by following laid down procedures on compliance

Process, Risk, Regulatory & Compliance

• Comply with FAIS guidelines (Honesty and Integrity)
• Operates within the code of conduct
• Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
• Refers any matters outside the laid down scoring to the team leader
• Operate within the stipulated Levels and Limits
• Collate information regarding systems, clients and process to aid an improvement of the overall client experience

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Key performance measure

• Meet stipulated target
• Service compliments and complaints
• Adhere to Compliance requirements
• Operational losses and attrition

Qualifications

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6
• Microsoft office Computer Literate

Experience

• Experience: 1-2 years related experience
• FAIS – Yes

Closing Date 16 March 2026

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Role Summary

• The KYC / Client Verification Intern will support the Fraud & Verifications team by conducting customer KYC verification, ensuring regulatory compliance, and maintaining accurate records while delivering professional customer interaction.
• This role is ideal for someone with strong attention to detail, high integrity, and a keen interest in compliance, risk, and customer authentication processes.

Key Responsibilities

Customer Verification

• Conduct KYC verification via phone, email (ticketing system), and WhatsApp (Freshchat – internal system).
• Verify identity documents and supporting documentation.
• Validate customer information against internal databases.
• Identify discrepancies and escalate suspicious cases.

Compliance & Risk Management

• Ensure adherence to FICA / AML regulations.
• Flag high‑risk profiles for review.
• Maintain confidentiality of sensitive customer data.

Customer Interaction

• Professionally communicate document requirements.
• Follow verification scripts and escalation procedures.
• Handle sensitive conversations with empathy and professionalism.

Key Performance Indicators

• SLA adherence
• Accuracy rate (document verification errors)
• Escalation quality
• Daily ticket management rate

Required Skills & Competencies

• Strong attention to detail
• Excellent verbal and written communication skills
• High integrity and confidentiality
• Basic understanding of KYC principles (advantageous)
• Ability to manage repetitive tasks with accuracy
• Emotional intelligence when dealing with customers

Qualifications

• Diploma or Degree in Risk Management or related field 
• Computer literacy
• Familiarity with compliance environments is advantageous

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Job Description

• A vacancy exists for a Supplier Growth Manager within the Kazang - Merchant Division, in the Eastern Cape
• To onboard new suppliers and grow current suppliers. Maintain key relationships with suppliers. Managing a team of Vault Reps.

Key Responsibilities include, but are not limited to:

• Onboarding of new Suppliers onto Kazang platform
• Managing existing supplier relationships
• Co-operating with Kazang sales structures to maximize volumes to suppliers
• Building Kazang cashless payments ecosystem
• Managing a team of Supplier and Vault Reps 

Requirements

• Matric 
• 5 years’ experience in Sales, Account Management, or Business Development in FMCG or Payments company
• Experience in the per-urban/rural ‘Informal’ economy would be advantageous
• Skilled in sales and negotiation at an informal level as well as semi-corporate partners
• Well, networked within ‘informal’ Business value chains particularly large wholesalers and FMCG suppliers (or the ability to rapidly grow network)

Behavioural Competencies

• High-growth mindset and self-motivated
• Strong communication skills
• Works well with multiple teams/structures

 Closing Date 25 March 2026