Licensing Officer - Gauteng at Civil Aviation Authority (SACAA)

Description

Operational Management

• Receive and verify licenses for compliance with the issue and re-issue terms according to SACAR’s and CATS, as prescribed.
• Ensure that all applications are processed, verified for correctness, and dispatched timeously 

Customer Interface

• Project and maintain a professional and positive image when dealing with clients
• Promptly deal with telephonic, post, and courier applications by contacting clients on receipt of documents and telephone inquiries as per published SLA’s.

Document Handling

• Ensure that a document tracking process is in place and monitored by the responsible officers.
• Ensure that all received documents and verified for correctness, with checklist attached.
• Ensure that all received documents are invoiced and issued and directed to the client as prescribed in our procedures.

Financial Processing

• Verify that clients are invoiced and have paid the prescribed fee in terms of Part 187
• Training and coaching
• Train new Licensing Officers to enable them to perform all aspects required in terms of their key performance areas.
• Review and Amendment of Material
• Ensure timeous administration and maintenance of the ISO system and amendment of forms to correspond with ISO requirements.

Requirements

• Minimum Qualification required: Grade 12
• Ideal Qualification: Relevant National Diploma
• Minimum Experience: 2 Years Aviation related experience