Liquidation Store Manager - Southern Suburbs (Cape) at HomeChoice Holdings Limited

Purpose of the role

• The ideal candidate for this role will be responsible to grow and develop the liquidation channel in line with business requirements.

Scope of the role

• To develop multiple platforms to serve as avenues for liquidating obsolete stock
• Day to day management of the liquidation shops
• Engage with bulk buyers and grow bulk buyer base to enhance liquidation opportunities
• To assist in the opening of any new sale shops for HomeChoice
• Plan and execute public sales at the warehouse
• Plan and execute staff sales at the Head Office
• Explore and develop avenues for liquidation outside of South Africa

 Key Performance Areas

Operations management

• Ensure that the sales shop operations manual is up to date, and aligned to in-store operational requirements
• Ensure adequate stock holding across all shops ito range and depth to maximise sales opportunity
• Manage the relationship with external channels (Jobbers, Charities, etc.)
• Manage Outlet Store Staffing
• Develop allocation strategies across the channels to support revenue targets
• Develop pricing & promotion strategies across channels to support recovery targets
• Develop new liquidation channels (including ad hoc staff sales)
• Ensure sound stock management process’s adhered to, to prevent shrinkage
• Ensure all terminals / POS are working, and sales can be facilitated effectively
• Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues
• Plan and execute public sales in Cpt and JHB DC’s and Wynberg head Office as per the events calendar
• Work closely with warehouse to ensure adequate stock for the various events that are planned

Housekeeping

• Ensure that housekeeping procedure is followed as per sale shop operations manual
• Ensure that staff are dressed appropriately, and name badges are worn daily

Customer service

• Ensure that customer service is in line with HomeChoice standards
• Ensure that regular weekly staff meetings  are held to discuss holistic operations/ targets etc
• Mentor staff, identify training gaps and develop career growth plans
• Provide effective leadership to team members to achieve optimal efficiency
• Manage team KPA’s and performance management when necessary
• Work closely with management to continually improve and streamline operations
• Ensure that staff are rostered monthly, as well as manage leave, overtime and days off in accordance with general HR management

People management 

• Ensure that regular weekly staff meetings  are held to discuss holistic operations/ targets etc
• Mentor staff, identify training gaps and develop career growth plans
• Provide effective leadership to team members to achieve optimal efficiency
• Manage team KPA’s and performance management when necessary
• Work closely with management to continually improve and streamline operations
• Ensure that staff are rostered monthly, as well as manage leave, overtime and days off in accordance with general HR management

Requirements

Qualifications & Accreditations

• Grade 12
• Relevant tertiary qualification will be an added advantage 

Experience & Skills

• 3 - 5 Years operations management experience in a retail environment (ie end to end process knowledge – stock receipting, inventory control, stock counting and sales ability
• A minimum of 2 years liquidation experience within a warehouse environment
• Proven sales experience and meeting targets
• Solid financial ability – ie ability to manage pricing and recovery, compile, interpret and present financial sales analysis and reporting

Attributes & Behaviours

• Driven individual with a passion for sales and the retail environment 
• Make use of initiative to get the job done
• Strong people management and leadership skills 
• High degree of accuracy and exceptional attention for detail to produce work of a high standard 
• High sense of integrity and work ethic
• Proactive and able to work independently as well as in a team
• Work well under pressure and deadline driven