LISP Operation Manager at Absa

Overall purpose

To ensure the smooth running and effective operational management of the Operations environment within a Business Unit (BU).

Key Accountabilities

• Manage customer satisfaction, client interface and retention of client by adhering to highest standards.
• Stake holder management
•  Participate in the measurement and reporting of internal and external SLAs on a monthly basis.
• Address any process failures specific to the business unit. Of service deliver 

Must have

• Transfers & Estates knowledge
• LISP environment experience
• Customer service experience

Education and Experience required Minimum Requirements:

• Four (4) years’ experience as a Financial Manager or Operations
• Manager responsible for systems, process implementation,
• Budgeting and risk management
• B Degree in Business Administration or Management