Litigation Specialist - Parktown at Hollard Insurance

Key Responsibilities:

• Adherence to Standard Operating Processes, practices, and procedures.
• Adherence to Service level Agreements with internal and external partners 
• Process all broker and intermediary recovery claims to secure a successful recovery 
• ensuring that efficiency, productivity, and superior customer service are shown
• Ensure Litigation is the appropriate action.
• Conduct viability assessments 
• Cost Benefit Analysis should be performed throughout the lifecycle of the claim
• Ensure estimates are raised accurately and timeously 
• Appointment of attorneys, contingency agents, loss adjustors, investigators 
• Providing all supporting documentation to attorneys and contingency agents
• Regular tracking of claims status on all systems
• To effectively manage turnaround times as per standard operating process and service 
• level agreements
• Ensure integrity on data and financials.
• Drafting of summons and particulars of claims
• Monthly Tracking and auditing of claims
• Maintain service, quality, and desired outputs
• Engage regularly in team or group problem-solving weekly meetings 
• Share knowledge on, and participate in the creation of new standards, control systems 
• and procedures to maintain service delivery. 
• Track payments and receipting
• Interpretation and application of policy wording
• Confirming cover as per the policy wording
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Answer telephone and email queries 
• Collaborate and work closely together with others thereby leveraging constructive team 
• dynamics and innovation
• Proactively suggest improvements in customer service and relations where applicable.
• Identify and recommend areas / ways to improve processes
• Develop work routines in line with operational plans / schedules to achieve service 
• delivery goals 
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path and be aware of 
• capacity building initiatives (i.e., development programmes, training, mentorship, 
• coaching etc.)

Required Knowledge and Experience

• 2 years admitted attorney experience
• 2 years Short Term experience 
• 3 years Short Term Insurance Motor and Non Motor Recovery and Liability Claims experience
• 2 years Public lability experience
• Excel – Intermediate
• Word – Intermediate
• Advanced Policy Interpretation ability
• Magistrates Court Act No 32 of 1944
• Magistrate Court Rules
• Supreme Court Act 59 of 1959
• Supreme Court Rules
• Superior Courts Act 2013
• Attorneys Act No 32 of 1944
• Excellent Verbal and Numerical Skills

Educational Requirements

• Matric
• Legal Qualification 
• Admitted attorney
• Appropriate Insurance Qualification