Local CRM Analyst at Dentsply Sirona

About the job

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working At Dentsply Sirona You Are Able To

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

The role is responsible for proactive and reactive support of the Salesforce.com (SFDC) platform, primarily supporting end users such as Sales Reps, Managers and Customer Service. This includes support of users through system enablement, training and guiding, troubleshooting and solving a variety of issues. This role is expected to work with other CRM Team members in facilitating day to day usage as well as discovery and crafting of solutions and improvements for the SFDC platform. Additionally, the CRM Analyst will be involved in development and deployment projects, with tasks including but not limited to project management, requirements gathering, system customization, analytics setup and data migration.

The Responsibilities Of The CRM Analyst

• Provide active and reactive support of country/region SFDC users for all functions.

• Communicate new functionality and related user stories to the Development Team.

• Deploy existing functionality appropriate user community.

• Together with the Global System Admin Team develop and maintain training material and translations specific to users.

• As needed perform user training.

• Remain current with End User-functionality that is implemented for DENTSPLY Sirona in the SFDC platform.

• Remain current with Reporting & Dashboard features within the Global SFDC platform.

• Maintain knowledge of Role Hierarchy, Territory Management, and user setup for end users.

Education

• Minimum Bachelor diploma in Business Administration, Economics, Marketing or IT

Certifications/Licensing

• Salesforce.com experience and/or SFDC certifications

Years And Type Of Experience

• 2 or more years of experience from similar CRM Analyst role within IT, CRM, ERP or Sales & Marketing.

Key Required Skills, Knowledge And Capabilities

• Individual must possess experience and business acumen related to Sales and Customer Service.

• Individual must possess excellent communication skills – written, verbal and presentation.

• Individual needs to possess professional attitude with an ability to build relationships with internal and external key stakeholders.

• Results oriented.

• Fundamental analytical skills.

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to

For California Residents

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).

For additional details and questions, contact us at