Local Market Sales and Service Manager at FNB South Africa

Job Description

• To manage and be accountable for the end to end sales within the Hub branches and the Spoke branches
• To focus on Sales Management Micro Market Management and Customer Engagement
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Drive the broader customer journey across the Node through effective customer interaction within the Branches in the Node
• Compile reports that track progress and guide business to make informed decisions
• Identify opportunities to expand  customer base with potentially profitable customers through planning and coordinating Local Market Ecosystem Proactive Sales Initiatives (staffing Solutions and Externals Sales)  Acquisition team
• Develop and implement a digital enablement strategy and embrace all related future sales pilots and rollouts (i.e. Apex| BRM, AOP| Assistance on Platform; Everything on App; Apollo)
• Championing Sales in the Local Market
• Champion campaigns to ensure the success and execution of campaigns
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Manage team performance in achievement of business objectives
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards