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  • Posted: Apr 10, 2025
    Deadline: Not specified
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    In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
    Read more about this company

     

    Private Client Advisor (Johannesburg)

    Job Description

    • To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
    • Contribute to the development of larger overall area budget
    • Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
    • Research and design a longer term financial resource requirement plan for the area of responsibility
    • Present the business case to motivate for financial resources
    • Analyse and develop implementation plans against the forecasted financial budget 
    • Develop tactical budget for area of responsibility that minimise expenditure and manage costs 
    • Control the budget for area including the authorisation of expenditures and implementation of financial regulations. Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in 
    • Engage in cross-functional relationships to obtain and to provide work support
    • Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
    • Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the centre of the business philosophy, operations and ideas .Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
    • Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
    • Creates risk awareness and manages audit findings
    • Participate in Group risk forums where required and cascades relevant information through team
    • Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
    • Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions 
    • Drive strategic projects, change management and platform integration across operations
    • Leverage Group capability to exploit opportunities
    • Ensure and encourage adherence to an operational framework of policies and procedures
    • Execute defined business strategy by translating it into the business operations
    • Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
    • Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
    • Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
    • Be aware of, and responsive to local conditions
    • Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
    • Develop and implement a personal development plan
    • Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
    • Share information and empower others to act
    • Acts as a role model for continuous professional development in area of expertise
    • Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
    • Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
    • Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

    go to method of application »

    Private Banking Analyst Private Clients (Johannesburg)

    Job Description

    • To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
    • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
    • Understand and market all financial services solutions within the relevant business offering.
    • Assist with profit growth for the business through.
    • Ensure effective management of the leads pipeline.
    • Develop, encourage and nurture collaborative relationships across the FRG.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
    • Contribute to innovation by finding faster and more accurate ways of working.
    • Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
    • Develop and manage key stakeholder relationships that enable achievement of operational objectives.
    • Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
    • Act responsibly with work related resources in order to contribute to cost containment.
    • Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
    • Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
    • Provide sound services and recommendations based on customer and client needs, current information and trends.
    • Achieve expected financial targets and uphold associated service levels.Job Description
    • To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
    • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
    • Understand and market all financial services solutions within the relevant business offering.
    • Assist with profit growth for the business through.
    • Ensure effective management of the leads pipeline.
    • Develop, encourage and nurture collaborative relationships across the FRG.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
    • Contribute to innovation by finding faster and more accurate ways of working.
    • Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
    • Develop and manage key stakeholder relationships that enable achievement of operational objectives.
    • Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
    • Act responsibly with work related resources in order to contribute to cost containment.
    • Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
    • Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
    • Provide sound services and recommendations based on customer and client needs, current information and trends.
    • Achieve expected financial targets and uphold associated service levels.

    go to method of application »

    Property Valuations Manager-2 (Cape Town)

    Job Description
    Hello Future Property Valuations Manager

    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
    • As part of our team in FNB HSL, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • To manage property valuations and ensure quality in delivery of work.

    Are you someone who can:

    • Maintain Best Practice Financial Planning / Accounting with direct, control and maintenance of the financial planning within the Business Unit. Ensuring adherence to and meeting of budgetary forecasts and ensuring that all revenues and costs are accounted for appropriately for the properties in the business.
    • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
    • Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
    • Foster and enhance good business relations with Internal Clients (other Business units – Sales, Credit etc), external clients (e.g. FNB Group) and Independent Valuation contractors/Vendors to sustain and enhance the First National Bank market reputation in support of the high level of service being required.
    • Direct and control all Business Unit policies, SLA's, procedures and mandates required to achieve the Business objectives by implementing best business practice solutions for the Property Business Market and manage property valuations for all the business units.
    • Comply with governance in terms of legislative and audit requirements.
    • Conduct Industry Related Research and Development on an ongoing basis, to identify latest market trends within the Property Industry, that directly impact the Valuation Business, by conducting market analysis/research and development, thus ensuring the Business Unit remains competitively positioned within the Industry.
    • Analysis and Actioning of Reports by ensuring that all required reports are appropriately compiled, with the required analysis and interpretation of information being done, thereby adopting appropriate interventions/strategies in line with meeting the required Business Objectives.
    • Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies.
    • Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

    You will be an ideal candidate if you:

    • A property related business qualification is preferable, 
    • Registration with the S.A. Council for Property Valuers Profession as a Professional Valuer or Professional Associated Valuer
    • Registered member of the S.A. Institute of Valuers is preferable but not essential
    • A minimum of 6 years’ experience in Property Valuations preferably with 2 to 3 years in middle management within a financial institution 
    • Computer Literacy is essential
    • A good knowledge of financial and accounting principles as they relate to the running of a business
    • Knowledgeable in property related legislative requirements, town planning procedures and bye-laws, municipal bye-laws and township establishment procedures
    • Procedures of the Surveyor’s General’s and Deeds Office is required

    You will have access to: 

    • Opportunities to network and collaborate
    • A challenging working environment that is progressive and agile
    • Opportunities to innovate where iniative is taken and owned end to end

    go to method of application »

    Universal Advisor (Heidelberg)

    Job Description

    • To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
    • Connect with our customers by living up to our brand promise of how we can help you? at all times.
    • Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
    • Always conduct themselves in an ethical manner.
    • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
    • Identify and sell/cross sell products aligned to customer needs.
    • Maximise channel optimisation opportunities identified aligned to customer needs.
    • Ensure activities support cost containment and reduction.
    • Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
    • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
    • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
    • Demonstrate behaviour in support of the organisational values.
    • Takes accountability for own performance, personal and career development.
    • Improve knowledge and competencies by completing training specific for role as per eCareers.
    • Contribute to the overall effectiveness and success of the team.
    • Maintain an ability to adapt to ever changing business and customer needs.

    go to method of application »

    External Sales and Service Advisor Lead OBR (Durban)

    Job Description

    • To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
    • Hello Future External Sales and Service Advisor Lead
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

    You will be an ideal candidate if you have:

    • Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
    • Completed First Level Regulatory Examination

    You will have access to: 

    • Opportunities to network and collaborate.
    • A challenging working environment
    • Opportunities to innovate.

    You will be a match if you are:

    • Achievement of targets for business.
    • Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
    • Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
    • Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
    • Understand reasons for and comply with governance in terms of legislation and audit requirements.
    • Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
    • Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
    • Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
    • Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
    • Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
    • Manage own development to increase own competencies.

    go to method of application »

    Business Continuity Manager

    Job Description

    • Hello Future Business Continuity Manager        
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
    • As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 
    • As a Business Continuity Manager, you will be accountable for working with various business units and subsidiaries in the Group to ensure the currency of business continuity planning, training, testing and attestation.

    Purpose of the role:

    • The purpose of this role is to assist and enable the Bank (Business Unit) to prepare for, and respond to IT-related disaster situations that involve extended system outages, by providing subject matter expertise to IT planning and support staff as well as business users;
    • Play a compliance monitoring role by reporting on IT DR status of systems and infrastructure;
    • Ensure an understanding of the relevant technical support and organizational structures and processes;
    • Assist with the resolution of serious IT outages as required 24x7;
    • Keep abreast of DR/BCP competency and technology changes;
    • Recommend updates to the process guides and controls to ensure continuous improvement

    Are you someone who has experience in:

    • Capable of Disaster Recovery planning and co-ordination at complex levels
    • Good knowledge of personal computing, distributed, midrange and mainframe platforms as well as an understanding of networks, and the application of these areas to DR
    • ITIL and ITIL based processes
    • Capable of performing complex scheduling, control, planning and influencing with minimal supervision
    • Ability to work with people both individually and facilitation in groups
    • Excellent verbal & written communication and presentation skills
    • Decision making skills - making decisions and understanding the implications of such decisions
    • Customer relations skills - keeping closer to the customer to build relationship
    • Project management skills

    Key Responsibilities: 

    • Execute and monitor the progress of the Group BCM program
    • Provide internal consultative advisory services to business units on all BCM matters
    • Liaise with external parties in ensuring the adequacy of recovery plans of key service providers when necessary
    • Lead all BCM led initiatives such as risk assessments, industry-wide exercises, joint exercises
    • Coordinate and conduct business recovery exercises to validate the recovery strategies of business units on a regular basis
    • Develop and conduct training on all aspects of BCM to employees to raise BCM awareness
    • Set-up Crisis Management plans.

    Business Continuity Plans 

    • Develop detailed BCP plans for the Business Unit. All documentation current and never out of date
    • Plan BCP exercised as per implemented process: Monitored / tracked and Reported on
    • Communications to Managers & Teams
    • Develop Crisis Management and Pandemic Plans.

    Disaster Recovery

    • Develop detailed DR plans for the Business Unit. All documentation current and never out of date
    • Plan DR exercised as per implemented process: Monitored / tracked and Reported on
    • Communications to Managers & Teams
    • Compliance to regulatory requirements
    • Project Management and oversight
    • Plan and execute on DR simulation across key areas on DR Scenarios;
    • Approach;
    • Documentation;
    • Simulation;
    • Sign-off of scenario & Procedures;

    We can be a match if you are:

    • Strong organizational skills
    • Exceptional ability to remain calm under stress
    • Excellent team skills, both as a leader and as a team player
    • Excellent communication skills, especially related to facilitation
    • Excellent documentation and report writing skills.
    • Degree in related technology field (Computer, Engineering, Science, etc.)
    • Minimum of 5 years BCM/DR role; Coordination and planning with IT teams
    • Preferred experience in IT industry (banking experience is beneficial, but not mandatory)
    • Strong understanding of industry practices and international standards, including (ISO 22301, ISO 27001, BCI good practice guides -DRII and BCI).

    You will have access to: 

    • Opportunities to network and collaborate.
    • Challenging work.
    • Opportunities to innovate.

    go to method of application »

    Customer Experience Advisor (Evergreen)

    Job Description

    • To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
    • Contribute to cost efficiencies through responsible utilisation of work related resources
    • Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
    • Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
    • Contribute to teamwork and inclusivity within own team
    • Identify and utilise opportunities to assess and improve own performance
    • Ensure operational excellence through the delivery of work processes according to defined quality standards
    • Optimise work through the application of learning experiences
    • Build and maintain stakeholder relationships
    • Deliver customer service through adherence to quality service standards

    go to method of application »

    Branch Advisor FAIS (Durban)

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4  qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to: 

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are: 

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    go to method of application »

    Branch Advisor FAIS (Soweto)

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4  qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to: 

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are: 

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    go to method of application »

    Branch Advisor FAIS (Diepkloof)

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4  qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to: 

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are: 

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    go to method of application »

    Branch Advisor FAIS (Vanderbijlpark)

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4  qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to: 

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are: 

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    go to method of application »

    Branch Advisor FAIS (Orange Farm)

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4  qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to: 

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are: 

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    go to method of application »

    Branch Advisor FAIS (Evaton)

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4  qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to: 

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are: 

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    go to method of application »

    Branch Advisor FAIS-1 (Vereeniging)

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4  qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to: 

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are: 

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    go to method of application »

    Branch Advisor FAIS (Paulpietersburg)

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4  qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to: 

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are: 

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    go to method of application »

    Universal Advisor (Gugulethu)

    Job Description

    • To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
    • Connect with our customers by living up to our brand promise of how we can help you? at all times.
    • Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
    • Always conduct themselves in an ethical manner.
    • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
    • Identify and sell/cross sell products aligned to customer needs.
    • Maximise channel optimisation opportunities identified aligned to customer needs.
    • Ensure activities support cost containment and reduction.
    • Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
    • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
    • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
    • Demonstrate behaviour in support of the organisational values.
    • Takes accountability for own performance, personal and career development.
    • Improve knowledge and competencies by completing training specific for role as per eCareers.
    • Contribute to the overall effectiveness and success of the team.
    • Maintain an ability to adapt to ever changing business and customer needs.Job Description
    • To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
    • Connect with our customers by living up to our brand promise of how we can help you? at all times.
    • Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
    • Always conduct themselves in an ethical manner.
    • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
    • Identify and sell/cross sell products aligned to customer needs.
    • Maximise channel optimisation opportunities identified aligned to customer needs.
    • Ensure activities support cost containment and reduction.
    • Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
    • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
    • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
    • Demonstrate behaviour in support of the organisational values.
    • Takes accountability for own performance, personal and career development.
    • Improve knowledge and competencies by completing training specific for role as per eCareers.
    • Contribute to the overall effectiveness and success of the team.
    • Maintain an ability to adapt to ever changing business and customer needs.

    go to method of application »

    Banking Advisor Wealth

    Role Purpose                     

    • To assist in proactively managing a portfolio of RMB Private Banking clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.    

    Responsibilities

    • Act responsibly with work related resources in order to contribute to cost containment.
    • Achieve expected financial targets and uphold associated service levels.
    • Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
    • Provide sound services and recommendations based on customer and client needs, current information and trends.
    • Develop and manage key stakeholder relationships that enable achievement of operational objectives.
    • Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
    • Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
    • Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
    • Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
    • Compile reports that track progress and guide business to make informed decisions
    • Ensure effective management of the leads pipeline.
    • Support sales through analysis of client portfolio and pro-active client engagement.
    • Contribute to innovation by finding faster and more accurate ways of working.
    • Assist with profit growth for the business through sales and acquisition of new clients.
    • Understand and market all financial services solutions within the relevant business offering.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
    • Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.

    Qualifications and Experience

    • Relevant Degree in Finance or Economics or Accounting (FSCA Recognised).
    • Preferred Qualification: FAIS accreditation required (RE5).
    • 2 - 3 years’ experience within a Sales/Service area of a financial environment.

    go to method of application »

    IT Asset Administrator

    Job Description

    • Hello Future IT Asset Management (Flexera)
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
    • As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who has experience in:

    • To perform the daily administrative tasks relating to the management of software and technology-related hardware within the organization. This includes monitoring and recording software licenses and/or hardware assets to ensure compliance with vendor contracts. Assist in monitoring business unit compliance to approved Desktop Optimisation standards, strategies and practices, administration of the central asset management system and allocation of software licenses across FNB.
    • Flexera knowledge is key

    Key Responsibilities: 

    • Experience on Flexera software is key
    • Assist in monitoring trends in company spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings and/or asset optimization
    • Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions
    • Investigate and resolve exceptions and accuracy issues of the CMS repository.
    • Administration of IT Asset Management systems, including Software License Bank by entering all software and hardware serial numbers or identification tags into configuration management system (CMS) and ensure information is up-to-date, accurate and auditable
    • Assist in software asset reconciliation and audit activities on a timely basis, including financial, licensing, warranty, and maintenance/support contract information to support with identifying and reporting on regulatory Compliance and Risk
    • Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.
    • Monitor supplier and outsourcer guidelines, obligations, and service level agreements to the organization by tracking and maintaining copies of software licenses, warranties, maintenance agreements, and vendor contracts and compare warranties, maintenance agreements and vendor contracts to assist with asset upkeep, upgrades, repair, and replacement.
    • Assist in generation and distribution relevant management reports
    • Manage own development to increase own competencies

    What you will need:

    • Over 3 years experience in a similar role

    We can be a match if you can: 

    • Strong communication and interpersonal skills.
    • Able to work under pressure
    • Good stakeholder engagement
    • Excellent problem-solving skills

    You will have access to: 

    • Opportunities to network and collaborate.
    • Challenging Work.
    • Opportunities to innovate.

    go to method of application »

    Deal Maker

    Job Description

    • To generate and sustain new revenue streams across the banking product suite, through the origination and structuring of medium to high complex and medium value deals in the allocated sector/product to enable improved profitability, market share and competitive positioning.
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our team in FNB Commercial Structured Finance (Cape Town Metro) you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    The ideal candidate must have:

    • Achievement of net profit growth for business
    • Drive significant growth and profitability in the context of cost management
    • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
    • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
    • Comply with governance in terms of legislative and audit requirements
    • Assess and prepare finance applications for credit consideration
    • Responsible for processing all deals within the region
    • Provide accurate and reliable sales statistics
    • Manage own development to increase own competencies

    You will be an ideal candidate if you have:

    • 2 – 5 years' experience withing a Sales & Service/Deal Making environment within Commercial Structured Finance.
    • RE Qualification (Fais accredited)
    • Minimum: Bcomm or Relevant Financial Degree 
    • Be able to negotiate and put together Business Deals
    • Communicate with business clients at a very high level
    • Hunt for new business

    You will have access to:

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We can be a match if you are:

    • Adaptable and curious
    • Sales driven
    • Thrive in a collaborative environment
    • Client-centric

    go to method of application »

    Investment Specialist

    Job Description

    • To identify Investment opportunities and grow the Bank's deposit book by either analysing existing client's requirement or by acquiring new clients in addition, offerings customers Investment solutions with the aim of ensuring that the bank is the client's primary banking institution.

    Hello Future Investment Specialist,

    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our talent team at FNB Cash Investment team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Develop and manage investment strategies that align with client objectives and market trends.
    • Conduct thorough market research and analysis to identify investment opportunities.
    • Understand cash flows and treasury management.
    • Collaborate with internal teams to design and implement investment products.
    • Provide expert advice and insights to clients regarding investment options and portfolio management.
    • Monitor and report on the performance of investment products and make recommendations for improvements.
    • Build and maintain strong relationships with clients, stakeholders, and industry partners.

    You will be an ideal candidate if you:

    • Have a bachelor’s degree in Finance, Economics, or a related field; a professional certification (CFA, CAIA) is preferred.
    • Have proven experience in investment analysis, portfolio management, or a related field, with an added advantage if you have commercial client management exposure.
    • Are fully FAIS compliant.
    • Possess strong analytical skills and the ability to interpret complex financial data.
    • Exhibit excellent stakeholder management, communication and interpersonal skills.

    You will have access to:

    • Opportunities to network and collaborate.
    • Challenging work environments.
    • Opportunities to innovate.

    We can be a match if you are:

    • Curious & courageous: Driven by a desire to know more and learn more, and brave enough to take on new challenges.
    • Obsessed with mastery: Committed to becoming excellent at what you do and constantly pushing yourself to improve.
    • Solution-driven: Demonstrating a proactive approach to identifying and resolving issues efficiently and effectively.

    go to method of application »

    Technical Tester

    Job Description
    Hello Future Technical tester

    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
    • As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement

    Are you someone who can: 

    • Quickly adapt to prescribed standards and usage of our internal Framework.
    • Familiarize yourself with all defined interaction points in the framework, namely (Legacy Application, REST, API, Selenium, SOAP, IMS, OCEP).
    • Design robust, scalable, and maintainable automation scripts covering various aspects of the System Under Test.
    • Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy scripts
    • Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
    • Understand the SUT from a business perspective.
    • Maintain open communication with product owners and business analysts to gather relevant information on requirements.
    • Collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
    • Participate in root cause analysis and troubleshooting.
    • Provide detailed information to facilitate timely issue resolution.
    • Demonstrate leadership qualities.
    • Solve problems effectively.
    • Communicate efficiently.
    • Work closely with the assigned Technical Team Lead.

    Desired Experience:

    • JAVA - adv.. OCA
    • Springboot
    • Database Management: SQL basics
    • Front-end Application Navigation
    • API Testing (using tools like Postman and SOAPUI)
    • API Documentation (including Swagger docs)
    • Monitoring Tools (SPlunk, Grafana)
    • CI/CD Pipelines (Jenkins/Bamboo)
    • Micro Focus ALM Octane usage
    • Git and Bitbucket knowledge
    • IntelliJ (IDE) Usage
    • Understanding of Script Datasheets
    • Data Driven Framework
    • Knowledge of OCEP Services
    • Data Preparation and understanding
    • Agile Methodology

    We would love to see applicants who can:

    • Identify products for assessment in the software review process.
    • Define appropriate tests, including test data.
    • Manage test data by documenting results to identify flaws.
    • Liaise with the software development team.

    Qualifications:

    • Have a certificate or Diploma in computer science, information systems, or related fields.
    • Are accredited with an ISTQB Certification.
    • OCA / OCP Preferred

    Dare to imagine the change with us if you are:

    • An adaptable problem solver who does not fear change but thrives from it.
    • A disruptor in your field of IT expertise
    • An initiative taker who identifies opportunity and improves
    • Known for your delivery track record.
    • Wanting to be in a career that makes meaningful contribution to your and other people's lives.

    We’ll make a good match if you’re:

    • Curious - you're driven by always wanting to know more and learn more.
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
    • Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
    • A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
    • Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

    You’ll benefit from our changeable benefits like: 

    • Opportunities to network and collaborate.
    • Inspiring work environment
    • Work that is challenging
    • Space to make a difference.
    • Opportunities to innovate.
    • Conditions that are flexible
    • Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
    • Resources to help you with your professional development.
    • Generous leave policy
    • Preferential employee banking rates
    • When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
    • As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

    go to method of application »

    Local Market Sales and Service Manager

    Job Description

    • To manage and be accountable for the end to end sales within the Hub branches and the Spoke branches
    • To focus on Sales Management Micro Market Management and Customer Engagement
    • Identify and utilise opportunities for revenue growth to deliver on sales targets
    • Drive the broader customer journey across the Node through effective customer interaction within the Branches in the Node
    • Compile reports that track progress and guide business to make informed decisions
    • Identify opportunities to expand  customer base with potentially profitable customers through planning and coordinating Local Market Ecosystem Proactive Sales Initiatives (staffing Solutions and Externals Sales)  Acquisition team
    • Develop and implement a digital enablement strategy and embrace all related future sales pilots and rollouts (i.e. Apex| BRM, AOP| Assistance on Platform; Everything on App; Apollo)
    • Championing Sales in the Local Market
    • Champion campaigns to ensure the success and execution of campaigns
    • Ensure development and continuous value add improvement to operational processes
    • Manages risks in own area of responsibility
    • Manage team performance in achievement of business objectives
    • Develop, encourage and nurture collaborative relationships across area of specialisation
    • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
    • Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

    go to method of application »

    FNB Community Advisor (Groblersdal)

    Job Description

    • To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
    • Achieve net profit growth for business
    • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
    • Manage the migration of accounts from transactional to Self Service
    • Manage the growth of active customer Account Base to increase client base
    • Maximise cross sell opportunities and strengthen client relationships
    • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
    • Comply with governance in terms of legislative and audit requirements
    • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
    • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
    • Compliance with procedures and processes contained in the Golden Rules.
    • Provide accurate and reliable sales and service statistics.
    • Manage own development to increase own competencies

    go to method of application »

    FNB Community Advisor (Graaff Reinet)

    Job Description

    • To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
    • Achieve net profit growth for business
    • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
    • Manage the migration of accounts from transactional to Self Service
    • Manage the growth of active customer Account Base to increase client base
    • Maximise cross sell opportunities and strengthen client relationships
    • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
    • Comply with governance in terms of legislative and audit requirements
    • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
    • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
    • Compliance with procedures and processes contained in the Golden Rules.
    • Provide accurate and reliable sales and service statistics.
    • Manage own development to increase own competencies

      Job Description

    • To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
    • Achieve net profit growth for business
    • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
    • Manage the migration of accounts from transactional to Self Service
    • Manage the growth of active customer Account Base to increase client base
    • Maximise cross sell opportunities and strengthen client relationships
    • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
    • Comply with governance in terms of legislative and audit requirements
    • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
    • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
    • Compliance with procedures and processes contained in the Golden Rules.
    • Provide accurate and reliable sales and service statistics.
    • Manage own development to increase own competencies

    go to method of application »

    Project Manager II

    Job Description
    Hello Future Project Manager II

    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • To drive business change that delivers value through the structured implementation and delivery of projects owned within the Lend, Climate and ESG Data and Analytics Office against time, resource, money and scope constraints

    Are you someone who can:

    • Manage complex cross-segment data and analytics projects that require engagement with a broad range of business, risk and technical stakeholders
    • Develop and manage project roadmaps, perform resource adequacy assessments and manage steering committees for relevant cross-segment initiatives
    • Manage project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
    • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization, including data and model migration and reporting optimisation in the context of lending, ESG and climate risk
    • Maintain and build relationships, including with senior stakeholders, for purposes of expectation management and project reporting
    • Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
    • Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement
    • Implement and use governance and compliance procedures and processes effectively to identify and manage risks
    • Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
    • Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance
    • Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements
    • Compile project progress reports and updates for presentation to executive audiences
    • Support the Lend CDAO with management of the Lend Data and Analytics Exco
    • Contribute to execution of ad-hoc tasks within the Lend, Climate and ESG Data and Analytics office, where capacity allows and such tasks align with skillset.

    You will be an ideal candidate if you: 

    Minimum Qualification: 

    • Project Management, Bcom Degree, Information Management

    Experience and skills: 

    • 3/5 years relevant experience
    • Confluence, Miro-boards, CO-Pilot an advantage
    • Senior Stakeholder Management exposure
    • Communication verbal/written
    • Organisational skills
    • Attention to detail
    • Innovative

    You will have access to: 

    • Opportunities to network and collaborate.
    • Challenging work environment.
    • Opportunities to innovate.

    We can be a match if you are:  

    • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

    Method of Application

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